Forrester Research : Topic

Unified Communications

Unified communications (UC) is a platform that intelligently integrates several communication and collaboration applications to improve business processes. The combination of presence and availability with voice, video, email, and instant messaging makes it easier to communicate via the optimal path with employees, customers, and suppliers, and it ultimately streamlines business processes. Although the many applications associated with UC platforms can be deployed as standalone, UC provides a common user interface for these applications that makes it simpler for employees to use them on an integrated platform. This promotes higher use of these applications and results in improved business processes and employee productivity.

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Charts & Figures (3)

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Unified Communications
Transportation & Logistics

For CIO Professionals
Report:Eleven Steps To The Right Verticals 3.0 Strategy
Refining Vertical Strategies For The Smart Computing Era
Andrew Bartels, Ellen CarneyApril 16, 2010
Tech vendors are increasingly focusing on vertical industry opportunities — and appropriately so, given Forrester's forecast that industry-specific solutions will represent a rapidly growing...
- Downloads: 1021
For Enterprise Architecture Professionals
Report:Smart Computing Innovation Must Be Guided By EAs
Henry PeyretMarch 30, 2010
Forrester predicts that the latest cycle of technology innovation, "Smart Computing," will reshape the technology market through 2017. Smart Computing — which involves a blend of smart devices,...
- Downloads: 792
Report:The Arrival Of Smart Computing Reinforces The Need For Dynamic Business Applications
Smart Computing Drives The New Era Of IT Growth
Mike GilpinFebruary 18, 2010
Since the 1950s, the US has seen three cycles of technology investment growth and refinement. In 2008, the US entered its fourth such cycle, which Forrester is labeling "Smart Computing." Smart...
- Downloads: 740
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For Infrastructure & Operations Professionals
Report:The Next Wave Of IT Investment Is Smart Computing
Smart Computing Drives The New Era Of IT Growth
Simon YatesJanuary 05, 2010
Like the mainframe, personal, and network computing eras that have gone before it, "Smart Computing" will usher in a new era of technology innovation and growth. But, says Andrew Bartels, it will be...
- Downloads: 1053
For CIO Professionals
Report:Smart Computing Drives The New Era Of IT Growth
A New Tech Investment Cycle Holds Seismic Promise — And Challenges
Andrew BartelsDecember 04, 2009
The technology industry has entered a new cycle of tech innovation and growth, which we are calling "Smart Computing." Like prior cycles of mainframe computing, personal computing, and network...
- Downloads: 2102

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Unified Communications

Refine your results

Role

Analyst

Region

Vendor

For CIO Professionals

Report:Eleven Steps To The Right Verticals 3.0 Strategy

For Enterprise Architecture Professionals

Report:Smart Computing Innovation Must Be Guided By EAs

Report:The Arrival Of Smart Computing Reinforces The Need For Dynamic Business Applications

For Infrastructure & Operations Professionals

Report:The Next Wave Of IT Investment Is Smart Computing

For CIO Professionals

Report:Smart Computing Drives The New Era Of IT Growth

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