Forrester

Why Read This Report

Today's enterprises are just beginning to see the value of a unified approach to communication and collaboration across an enterprise. But it's still a significant challenge to: 1) actually roll out those communication and collaboration functionalities to a distributed workforce, and 2) support multiple networks and various form factors. With mobile carriers primarily focused on the consumer market, and unified communications (UC) vendors' applications providing limited mobile functionality, UC has too long been tethered to on-campus functionalities. But as employees increasingly embrace communication and collaboration applications and functionality on their personal consumer mobile devices, they will also call for them to solve business issues. Infrastructure and operations (I&O) professionals must prepare the business for the mobilization of UC today. How? Use a two-step process that first segments your workforce into four mobile UC categories and then readies your company with four infrastructure upgrades.