Forrester

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:Smart City Leaders Need Better Governance Tools

Smart City Governance Brings New Opportunities For Tech Providers

Interest in smart cities has taken off like wildfire. Cities of all sizes navigate the challenge — growing demand for new constituent services within increasingly constrained budgets —...

• Downloads: 672
• Rating:

For CIO Professionals

Report:Plan Strategy Around 10 Business Trends

Business Vision: The BT Strategic Planning Playbook

CIOs and IT strategists participating in strategic planning must bring to the discussion an understanding of emerging business trends. This section of Forrester's BT Strategic Planning playbook...

• Downloads: 2396
• Comments: 1
• Rating:

For CIO Professionals

Report:The Big Deal About Big Data For Customer Engagement

Business Leaders Must Lead Big Data Initiatives To Derive Value

As consumers use multiple touchpoints to obtain information, exchange reviews, and purchase products and services, organizations are struggling to better integrate systems and leverage social...

• Downloads: 2078
• Comments: 3
• Rating:

For CIO Professionals

Report:Learning From IT Satisfaction Surveys

Measure Expectations As Well As Satisfaction

Although spending on IT may be up a bit from past years, there is by no means any money to waste. CIOs must carefully prioritize initiatives and allocate scarce monetary and human resources to...

• Downloads: 513

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:Schools Move Beyond The Basics: Competition Will Drive Technology Into The Education Market

Tech vendor strategists are attracted by the "edu" opportunity — a large and fast-growing user base and increasing reliance upon technology by governments, educators, parents, and students. But...

• Downloads: 1175

For CIO Professionals

Report:Measure The Effectiveness Of The Strategic Planning Process

Performance Management: The BT Strategic Planning Playbook

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...

• Downloads: 583
• Rating:

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 668
• Rating:

For CIO Professionals

Report:The Changing Face Of CRM In Asia Pacific

Unique Requirements Drive CRM Investments In Asia

As organizations evolve from transactional customer interaction methods to customer engagement, they struggle to support and enhance the customer experience across rapidly evolving channels like...

• Downloads: 237
• Rating:

For CIO Professionals

Report:Winning The Customer Experience Game

Best Practices For CIOs

Customer experience (CX) is too often thought of in terms of the IT help desk. But CIOs and their IT teams are increasingly being challenged with improving the customer experience for the...

• Downloads: 221
• Rating:

For CIO Professionals

Tool:Governments Adopt Enterprise Applications And Governance Tools

For CIO Professionals

Report:Leveraging Emerging Technology To Up The Ante On Customer Engagement

Responding To Rising Customer Expectations Requires New Approaches

Organizations are struggling to deal with the increasing need to improve the customer experience. They must not only deliver best-in-class products and services, but also optimize the quality of the...

• Downloads: 852
• Rating:

For CIO Professionals

Report:Mastering Customer Data — A CIO Imperative

The CIO's Role In Building A Strategic Partnership With Marketing

In today's fast-paced global economy, examples of how empowered customers and citizens use social technology to influence everything from brands to governments are all around us. The Arab Spring...

• Downloads: 772
• Rating:

For CIO Professionals

Report:Mapping The Value Of Social Business And Collaboration

Business Impact: The Social Business And Collaboration Playbook

Like Ponce de Leon searching for the Fountain of Youth, businesses have long searched for the value of collaboration. Skeptics say that the quest, like de Leon's, is a fool's errand. Many argue that...

• Downloads: 523
• Rating:

For CIO Professionals

Report:The Process-Driven Business Of 2020

Why And How To Shift From Incremental Improvement To Transformation

Business executives expect the CIO to help continuously improve processes by implementing major software suites, developing new apps, or enhancing existing processes. Spurred by the great recession,...

• Downloads: 1803
• Rating:

For CIO Professionals

Client Inquiry:How Do We Build The Business Case To Give Tablets To Salespeople?

How are companies making a business case to purchase tablets for their sales teams?