Forrester

For Enterprise Architecture Professionals

Report:How To Measure Search Success: Goals First, Then Metrics

Content and collaboration professionals struggle to measure the success of search functionality on publicly facing websites and intranets. They mine through diverse data to answer questions like:...

• Downloads: 495

For Enterprise Architecture Professionals

Tool:IT Owns The Budget For On-Site Search Across Industry Sectors

For Enterprise Architecture Professionals

Tool:C&C Professionals Have High Earning Potential

For Enterprise Architecture Professionals

Tool:Popular C&C Initiatives

For Enterprise Architecture Professionals

Blog:Harness The Voice Of The Employee For Competitive Advantage

What's a customer-obsessed company? One that is deeply committed to know and engage with its customers. The three winners of our 2011 Voice of the Customer award -- Adobe, Fidelity and...

For Enterprise Architecture Professionals

Report:Job Description For The Content-Oriented Information Architect

As organizations formalize their information architecture (IA) practices, Forrester expects the mission of IA to crystallize. Put simply, the value of IA is that it enables the delivery of the right...

• Downloads: 532

For Content & Collaboration Professionals

Client Inquiry:What Companies Are The Natural Language Processing Players?

What companies are the players in natural language processing (NLP) that enhance search on websites? How do they differ from open source equivalents? Do they have APIs that allow integration with...

For Enterprise Architecture Professionals

Report:Tapping The Power Of Search-Based Applications

To give your search program momentum, you must show how an investment in search technology helps the organization's bottom line. One-size-fits-all enterprise search deployments are often too diffuse...

• Downloads: 488

For Enterprise Architecture Professionals

Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

Vision: The Content Management Playbook

Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

• Downloads: 742

For Enterprise Architecture Professionals

Client Inquiry:The Relationship Between Text Analytics And CSR Data Entry

I'd like to know more about how text analytics works in the context of "reading" CSR rep typed-in comments when customers call in with issues. How does text analytics fit into a data strategy?

For Enterprise Architecture Professionals

Report:Take Control Of Your Content

How To Identify Nonessential Clutter To Safeguard And Make The Most Of The Content That Matters

There's probably a lot of junk digital content in your enterprise that no one feels ready or authorized to delete. Redundant and unnecessary information sloshes around in content management systems...

• Downloads: 611

For Enterprise Architecture Professionals

Tool:Details On Select Microsoft Partner ISVs

For Enterprise Architecture Professionals

Client Inquiry:Choosing An Enterprise Search Engine

When selecting an enterprise search engine, what criteria should be used?

For Enterprise Architecture Professionals

Tool:Improved Customer Self-Service Is The Primary Business Objective For Site Search

For Enterprise Architecture Professionals

Client Inquiry:Using Analytics For Profile Information Generation

What are people using for analysis of profile information generation? Specifically, what systems support natural language use techniques for developing profile information about individuals or...

For Content & Collaboration Professionals

Client Inquiry:What Trends Should I Consider When Building My Site Search Road Map?

I am developing my on-site search road map. What trends are on the horizon?

For Enterprise Architecture Professionals

Report:SharePoint Partners Can Plug Taxonomy Gaps

Microsoft Office SharePoint Server 2007 (MOSS 2007) has lousy metadata capabilities. If tagging content and managing taxonomies in MOSS 2007 are important to you— and they should be —...

• Downloads: 518

For CIO Professionals

Report:Disciplined Social Innovation

Three Firms Achieve Tangible Results

Companies depend on innovation to sprint out of the current economic doldrums and to return to profitability and growth. Innovation is a discipline with established best practices, needed skill sets,...

• Downloads: 1011

For Enterprise Architecture Professionals

Client Inquiry:Google Search And Data Privacy

Our scientists/researchers are putting sensitive searches in to Google's search engine. We are concerned that Google may be able to track search results and might sell the information. How does...

For Enterprise Architecture Professionals

Blog:What Is Autonomy, Without Its Marketing?

Yesterday, HP agreed to buy UK software firm Autonomy Corp. for $10 billion to move into the enterprise information management (EIM) software business. HP wants to add IP to its portfolio, build...

For Enterprise Architecture Professionals

Report:Got Content? You Need Information Architects

The inability to find content, a lack of compliance, and poor customer experiences all add up to real costs. If you care about getting the right information to the right people at the right time and...

• Downloads: 979

For Enterprise Architecture Professionals

Blog:Text Analytics: A Key Trend To Watch Over The Next Three Years

My colleague Gene Leganza, who serves Enterprise Architecture Professionals, compiled the top 15 technology trends EA should watch over the next three years. He highlights technologies that are...

For Enterprise Architecture Professionals

Blog:Semantic Technology In The Enterprise

Remember The Jetsons? The flying cars and the automated kitchen and the food pills? Sometimes modern life can feel like that futuristic utopia. We've got robots in the...

For Enterprise Architecture Professionals

Report:A Snapshot Of Today's Content And Collaboration Professional

Putting senior managers in place to lead content and collaboration initiatives for their organizations is a growing imperative. Our ongoing work with Forrester clients indicates that the skills mix...

• Downloads: 638

For Enterprise Architecture Professionals

Report:Enterprise Search: Six Key Trends To Watch

First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

• Downloads: 1060