Forrester

For Sourcing & Vendor Management Professionals

Tool:Many Companies Do Not Support Innovation Efforts With Proper Management

For Sourcing & Vendor Management Professionals

Report:Self-Provisioning Changes Traditional Sourcing Practices

An Empowered Report

The ability of consumers to self-provision their own technology resources has become one of the most talked-about trends in the technology industry. This trend, which will shape workforce behaviors...

• Downloads: 246

For Sourcing & Vendor Management Professionals

Blog:Sourcing & Vendor Management: A Key Driver In The Customer Experience Ecosystem

This is a guest post from Kerry Bodine, a Forrester vice president and principal analyst serving Customer Experience Professionals. Kerry will deliver a keynote on the critical role Sourcing & Vendor...

For Sourcing & Vendor Management Professionals

Tool:Key Technologies Have Varying Levels Of Adoption Across Geographies

For Sourcing & Vendor Management Professionals

Blog:Are You Empowering Employees, Or Watching Them Empower Themselves?

Today, Forrester and Harvard Business Review Press released the print version of Empowered, a book by Forrester veterans Josh Bernoff and Ted Schadler. This book is a quick and worthwhile...

For Sourcing & Vendor Management Professionals

Blog:The New Power Of Sourcing And Vendor Management -- Reflected At Forrester's IT Forum

After two weeks at Forrester’s IT Forums (in Las Vegas and Barcelona) the Sourcing and Vendor Management research team came back more energized than ever. Why? We were able to spend a...

For Sourcing & Vendor Management Professionals

Report:Inquiry Spotlight: Vendor Management, H2 2010 To H1 2011

Tools Will Be Critical To Maturing And Expanding Vendor Management

Forrester fielded 85 formal client inquiries on the topic of vendor management and the development of the vendor management office (VMO) over the past 12 months. These inquiries come from a variety...

• Downloads: 300

For Sourcing & Vendor Management Professionals

Report:SVM And EA Professionals Must Work Together On Emerging Technology Evaluations

When it comes to evaluating emerging technologies for adoption, sourcing and vendor management (SVM) and enterprise architect (EA) professionals play complementary roles. EA professionals typically...

• Downloads: 185

For Sourcing & Vendor Management Professionals

Blog:Optimize Your IT Services Planning, Sourcing & Management

Services budgets represent 10% of annual IT operating and capital budgets[i], but Forrester sees considerable evidence that the influence of these IT Services vendors is proportionally higher —...

For Sourcing & Vendor Management Professionals

Report:The Transformation Of Sourcing Depends On Its Ability To Empower Employees

An Empowered Report: Sourcing Can Do More To Adapt To Changes In Business Technology

A major shift in the technology marketplace is moving technology purchasing power away from centralized IT departments and into the hands of individual employees. This shift, which is driven by rapid...

• Downloads: 505

For Sourcing & Vendor Management Professionals

Report:SVM Professionals Need To Market Their Value In Videoconferencing Purchasing

An Empowered Report: Your Company's HEROes Need Your Help

Marketing and strategy professionals show an increased interest in videoconferencing as a collaboration tool. They are also interested in the vendor landscape and want to understand who the key...

• Downloads: 162

For Sourcing & Vendor Management Professionals

Report:Sourcing And Vendor Management's 2011 Priorities

Results From Forrester's Q4 2010 Global Sourcing And Vendor Management Priorities Online Survey

In October 2010 Forrester conducted a survey of 113 senior-level sourcing and vendor management (SVM) professionals from global organizations. The survey work was completed to clarify the broad range...

• Downloads: 816

For Sourcing & Vendor Management Professionals

Blog:Is SVM A Barrier To Innovation?

As many readers know, I have a strong interest in understanding the practical realities of innovation and want to help companies define what that "buzzword" means -- what it is, who manages it, and...

For Sourcing & Vendor Management Professionals

Blog:Lessons And Observations From IT Forum 2010

I’m back to blogging after a busy month of travel. Two weeks ago I attended Forrester’s IT Forum in Las Vegas, and I am preparing for IT Forum EMEA in Lisbon later this week.  ...

For Sourcing & Vendor Management Professionals

Tool:Innovation Became A Priority In 2010

For Sourcing & Vendor Management Professionals

Report:Select And Manage IT Services Providers

Executive Overview: The Services Sourcing Playbook

A major gap is growing between the technology demands of your organization and your IT organization's ability to keep up. This gap, which increases with the adoption of every new technology, has the...

• Downloads: 785
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For Sourcing & Vendor Management Professionals

Blog:It's Time To Get Serious About Services Innovation

Year over year, Forrester hears from clients who are frustrated with their providers’ inability to provide innovation. In 2011, 60% of respondents to Forrester's Sourcing and...

For Sourcing & Vendor Management Professionals

Blog:Are you ready to source digital disruption?

Digital capability – social, mobile, cloud, data & analytics – disrupts business models, introduces new competitive threats, and places new demands on your business. Highlighting this...

For Sourcing & Vendor Management Professionals

Report:A New Path For IT SVM: Bridge The Marketing-Technology Sourcing Gap

Your company's core relationship with its customers is being transformed by technology. In the "age of the customer," organizations that harness digital technologies to understand and engage with...

• Downloads: 21

For Sourcing & Vendor Management Professionals

Report:SVM Professionals Can Play A Greater Role In Videoconferencing Strategy

Videoconferencing Players Are Ready To Deliver With Better Solutions

Although the videoconferencing market has existed for more than 20 years, several trends indicate that the market is at an inflection point. Across the marketplace, leading videoconferencing vendors...

• Downloads: 207

For Sourcing & Vendor Management Professionals

Blog:Understanding The Evolving Ecosystem Of Innovation Service Providers

I recently finished the draft of my report on the ecosystem of innovation services providers.  This report, to be published in July, explores the landscape of companies that are unified by a...

For Sourcing & Vendor Management Professionals

Client Inquiry:How Sourcing & Vendor Management For IT Capabilities Is Changing

Forrester's July 7, 2011, "Using Life-Cycle Governance To Create An Agile IT Portfolio" report (which addressed how sourcing and vendor management is changing) spurred me to reach out to our IT...

For Sourcing & Vendor Management Professionals

Blog:IBM Global Business Services Refines Its Business Technology Value Proposition

I spent two days last week at an IBM Global Business Services (GBS) analyst event titled “Transforming the Front Office.” The event was designed for IBM to share its view of the future of...

For Sourcing & Vendor Management Professionals

Report:Sourcing Professionals Need To Clarify Their Role In Evaluating Emerging Technology

While many sourcing and vendor management (SVM) professionals frequently play a critical role in evaluating emerging technologies, their exact responsibilities in this process are not always clearly...

• Downloads: 189

For Sourcing & Vendor Management Professionals

Blog:Nasscom 2013: Real Changes To Indian IT Services Are Underway

I am just back from the whirlwind that is Nasscom India Leadership Forum 2013 in Mumbai, India. The Nasscom event is the premier event for the Indian IT services marketplace. Besides...