Forrester

For CIO Professionals

Report:Globally Competitive Markets Demand Businesses Collaborate Beyond The Firewall

For businesses to remain competitive, they must enable their workers to draw ideas and labor from parties both inside and outside of the company. Employees charged with developing and marketing...

• Downloads: 234

For Chief Information Officer Professionals

Blog:Product Managers Take Note: Microsoft Is Using Serious Games To Product Test (And You Can Too)

Last Friday (September 17), I published a case study of Microsoft's Windows and Office Communicator (now Microsoft Lync) teams' use of "productivity games." What are productivity games? Put...

For CIO Professionals

Tool:Workers Find Tools Outside The Firewall Regardless Of Company Size

For Chief Information Officer Professionals

Blog:If You're Not Helping Lay The Foundation For A Social Business, You Need To Start Now

The movement of information is key to today's global economy. Companies like General Electric send their design concepts to countries like India, allowing developers there to localize products to...

For CIO Professionals

Tool:Information Workers Do Indeed Have A Role In PC Selection

For CIO Professionals

Report:CIOs Must Champion Engaging Employee Experiences

CIOs' Focus On The Workforce Experience Aligns Technology With Strategies To Engage And Motivate Productive Workers

Innovative products and services plus a laser focus on the customer are the engines of growth in the information economy. To succeed, business leaders must recruit, develop, and sustain an engaged...

• Downloads: 87

For CIO Professionals

Tool:Technology Populism Is Driven By The Social Network

For Chief Information Officer Professionals

Blog:Help Us Benchmark “Social Maturity”

We recently embarked on a Forrester-wide research project to benchmark the use of social technologies across enterprise organizations. Why is this important? Well, as you may know, we cover social...

For CIO Professionals

Tool:Telecommuters Exercise More Control Over PCs Than Do Non-Telecommuters

For Chief Information Officer Professionals

Blog:The Intercompany Collaboration Imperative: Why It's Important And Why Vendors Need To Support It

For those of you who have followed my research of the collaboration software space, you'll find that I have argued that the real whitespace for vendors is in facilitating interactions between...

For Chief Information Officer Professionals

Blog:Is Social Software Relevant To Information Workers?

I'm not saying anything shocking when I say enterprise social software, has been a hot topic over the last five years. The set of technologies designed to flatten corporations have spawned...

For CIO Professionals

Report:Microsoft Shows How Product Managers Can Use Serious Games

An Empowered Report: Microsoft Uses Productivity Games To Test Windows And Office Communicator

For product managers, getting workers to help test new products has always proven to be a challenge, making finding an engaging inducement for participation the Holy Grail. As a panacea, a small but...

• Downloads: 298

For CIO Professionals

Report:Psion Embraces Intercompany Collaboration As A Core Part Of Its Business

Social Software Plugs Partners And Customers Into The Product Development Process

Psion, a manufacturer of ruggedized handheld devices, has made intercompany collaboration core to its business. Psion CEO John Conoley and CMO Nick Eades have partnered in recent years to turn around...

• Downloads: 158

For CIO Professionals

Report:Measure Workforce Experience Through Engagement, Productivity, And Customer Impact

Customer experience — its relationship to loyalty and satisfaction and the likelihood that it will lead to future business — is now a well-established discipline. However, measuring...

• Downloads: 80
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For CIO Professionals

Report:Navigating The Online Collaboration Suite Landscape

Moving collaboration workloads to the public cloud is an attractive proposition for content and collaboration professionals and information workers alike. Why? They're inexpensive to stand up and...

• Downloads: 663

For Chief Information Officer Professionals

Blog:Do All Business Applications Need To Be Social?

Next week, vendors from across the social computing landscape will converge on Boston for TechWeb’s Enterprise 2.0, a business Web 2.0 conference and trade show. In advance of this event...

For Chief Information Officer Professionals

Blog:Oracle Makes Their Play For Social Enabled Business Processes

On Wednesday afternoon, Oracle's Larry Ellison unveiled the Oracle Social Network. The fact that he did so on the same stage Marc Benioff used in San Francisco's Moscone Center to...

For CIO Professionals

Tool:Most Smartphone Users Have Some Input Into The Devices They Use

For Chief Information Officer Professionals

Blog:Yes, Gamification Can Help Your Business Internally

Happy New Year, everyone. As I customarily do, I'm looking back on 2011 with an eye toward emerging trends that bear watching. In the latter half of last year, I started to receive a lot of...

For Chief Information Officer Professionals

Blog:Symantec Engages Customers And Prospects Through A Social Media Command Center

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For Chief Information Officer Professionals

Blog:Elaborating On The Technology Libertarianism Theme: Some Observations On Two IT Organizations

Last week, Forrester held its annual IT Forum in Las Vegas with the interesting theme, “The Business Technology Transformation: Making It Real.” Gathering together a group of IT...

For Chief Information Officer Professionals

Blog:How Do You Demonstrate The Real Value Of Collaboration (Software)?

As I cruised the pavilion at Cisco Live in Las Vegas last week, the display that held my attention the longest was the Collaboration ROI booth. There, the network infrastructure provider making...

For CIO Professionals

Report:The State Of Collaboration Software Implementations: 2011

Businesses Still Mainly Use Collaboration Tools To Reduce Travel Costs

Businesses large and small are continuing to invest in a range of collaboration technologies. While vendors promise that these technologies can solve a range of business problems, most content and...

• Downloads: 915

For CIO Professionals

Report:The Road To Social Business Transformation Starts With A Burning Platform

Road Map: The Social Business And Collaboration Playbook

Social business technology can transform the way employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But even...

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For Chief Information Officer Professionals

Blog:Dreamforce 2011 Notes: Salesforce Wants To Be The Collaborative Interface Between Your Business And The Market

While the Metallica concert and guest appearances by MC Hammer and Neil Young during Marc Benioff's opening keynote made Saleforce.com's Dreamforce 2011 entertaining, my principle reason for...