Forrester

For CIO Professionals

Tool:Cloud Computing Is A Higher Priority Than Implementing SaaS

For CIO Professionals

Tool:Forecast: Western and Central IT Purchases, 2010 To 2011

For Application Development & Delivery Professionals

Report:The Forrester Wave™: CRM Suites Customer Service Solutions, Q3 2010

Forrester evaluated the customer service and support capabilities of 19 leading CRM suite solutions against 196 criteria. Customer service and business process professionals face a diverse range of...

• Downloads: 2955

For Application Development & Delivery Professionals

Report:Case Study: Infosys Technologies Helps Develop A TCOE For Telecom New Zealand

To build a test center of excellence (TCOE) on time and on budget, Telecom New Zealand (TNZ) knew it needed a partner with the expertise required to ensure success. TNZ was seeking a good cultural...

• Downloads: 325

For CIO Professionals

Tool:Forecast: Eastern Europe, Middle East, And Africa, 2010 To 2011

For Sourcing & Vendor Management Professionals

Report:Provider Resourcing Models In SAP Projects

Analysis Of Resourcing Models Across 186 SAP Customers

Forrester clients investing in SAP solutions frequently ask us questions about how many resources they should expect to need for SAP projects and ongoing SAP support. These SAP shops want to know how...

• Downloads: 301

For Sourcing & Vendor Management Professionals

Tool:Many Companies Do Not Support Innovation Efforts With Proper Management

For Sourcing & Vendor Management Professionals

Client Inquiry:Service-Level Agreements (SLAs) From A Contractual Perspective

We are working through contracting with a company and are trying to avoid the pitfalls we have faced with other vendors regarding pithy SLAs. We are looking for advice/best practices and real-world...

For Sourcing & Vendor Management Professionals

Report:Offshoring In Latin America: Do Argentina, Brazil, And Mexico Offer Attractive Opportunities?

As companies continue to expand and diversify their global delivery models, they are increasingly evaluating the strengths and weaknesses of new geographies. This report examines three key geographic...

• Downloads: 171

For Sourcing & Vendor Management Professionals

Report:How The Adoption Of Several Important Emerging Technologies Affects Sourcing

Many sourcing and vendor management (SVM) professionals who Forrester speaks with know that they need to play a proactive role in sourcing emerging technologies but have difficulty identifying which...

• Downloads: 557

For Application Development & Delivery Professionals

Tool:Ci&T's New Agile Delivery Model Has Yielded Increased Team And Client Satisfaction

For Sourcing & Vendor Management Professionals

Tool:Client Reference Scores

For Infrastructure & Operations Professionals

Tool:Scoring Criteria

For Infrastructure & Operations Professionals

Report:Companies Building Private Clouds Focus On Infrastructure But Not Operations

Examining Peers' Investments In Private Cloud Reveals Uneven Spend

Almost one-quarter of the infrastructure and operations (I&O) professionals polled in our Forrsights Hardware Survey, Q3 2010 said that building a private cloud is a high or critical priority for...

• Downloads: 1317

For CIO Professionals

Tool:Forecast: Asia Pacific IT Purchases, 2010 To 2011

For CIO Professionals

Report:Another Year Of Outperformance For The Tech Industry

Forrester's 2011 Tech Industry Predictions

In this report, we highlight macro trends and specific predictions that indicate the directions of growth and disruption for the technology industry in 2011.

• Downloads: 918

For CIO Professionals

Survey:Global IT Budgets, Priorities, And Emerging Technology Tracking Survey, Q2 2010

Forrester's Global IT Budgets, Priorities, And Emerging Technology Tracking Survey, Q2 2010, was fielded to 2,803 IT executives and technology decision-makers located in Australia/New Zealand,...

For CIO Professionals

Client Inquiry:SaaS Enterprise Social Networks

Which enterprise social platforms vendors offer SaaS deployment models?

For CIO Professionals

Tool:Data Security, System Integrity, And Availability Are Top Security Concerns With Cloud

For CIO Professionals

Report:India Datacenter Study: Disaster Recovery And Business Continuity

This document provides vendor strategists with an overview of the results from the survey on the India Datacenter market dynamics based on 102 interviews with Indian CIOs and top IT executives of...

• Downloads: 22

For CIO Professionals

Report:Africa's ICT Forecast Looks Increasingly Cloudy

Understanding The Cloud Computing Opportunities In Africa

After years of stagnant enterprise spending on information and communications technology (ICT), Africa is gearing up for a new period of growth. As political stability across the continent gradually...

• Downloads: 344
• Rating:

For Sourcing & Vendor Management Professionals

Report:Software Is Strategic, SIs Tactical

Saskatchewan's Social Services Ministry's Path To Modernization

Saskatchewan is the latest Canadian province to implement comprehensive modernization and automation of its social services case management technology. It took advantage of other organizations'...

• Downloads: 228

For Security & Risk Professionals

Report:The Forrester Wave™: Information Security And Risk Consulting Services, Q3 2010

Deloitte Leads The Pack, With PricewaterhouseCoopers, Ernst & Young, And Accenture Close Behind

In Forrester's 75-criteria evaluation of information security and risk consulting service providers, we found that Deloitte led the pack because of its maniacal customer focus and deep technical...

• Downloads: 1764

For CIO Professionals

Tool:Outsourcing Is The Biggest Area Of Spend On IT Services

For CIO Professionals

Client Inquiry:IT Services, Software, And Computer Hardware Inflation Rate Forecasts

What are your predicted IT services, software, and computer hardware inflation rates in 2012 and 2013?