Forrester

For Application Development & Delivery Professionals

Report:SharePoint Adoption Faces Three Barriers: Mobile, Social, And Cloud

These data charts contain the full results of Forrester's August 2012 Global SharePoint Usage Online Survey. The results indicate that weak mobile access and social computing features combined with...

• Downloads: 172

For CIO Professionals

Report:Master 10 Trends For Your Cloud Journey

Road Map: The Cloud Computing Playbook

Early in 2011, Forrester made a series of predictions about the future of cloud computing for that year. With 2012 now upon us, it's time to evaluate last year's predictions and introduce new...

• Downloads: 2288
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For CIO Professionals

Tool:Front-Office Employees Are Using Social Technologies To Help Answer Questions

For Customer Experience Professionals

Client Inquiry:Patient-Provider Portal In Healthcare

What (current and potential) features do patients/providers want to have in a patient-provider portal? How are these features ranked? What do patients/providers look for in their...

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 641
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For Customer Experience Professionals

Tool:Better Customer Experience Drives Millions In Revenue Benefit Across Industries

For Sales Enablement Professionals

Report:The Importance Of True International Marketing Content

Tech vendors are likely underperforming in international markets because their central marketing teams do not successfully integrate inputs from their field marketing colleagues about local market...

• Downloads: 44

For CIO Professionals

Tool:Allocation Of IT Budget By Industry

For Enterprise Architecture Professionals

Report:Information Architecture Deliverables: What Matters Most?

Five Artifacts Underpin An Effective Program

Architects in any domain have no time to waste creating deliverables that wind up collecting dust on a shelf. Information architects, who have historically had a particularly difficult time engaging...

• Downloads: 1353

For Customer Experience Professionals

Client Inquiry:How Are Healthcare Companies Responding To And Using Social Media?

What is Forrester's take on how healthcare companies have responded to the rise of social media? How will healthcare companies gain traction in the social media space? What are good and the bad...

For CIO Professionals

Report:The Canadian Tech Market 2011 To 2012

Canada Is Like The US In Growth, But Different In Mix Of Purchases

Canada is like the US, only different. This bit of doggerel applies as much to the Canadian information and communications technology (ICT) market as it does to Canada's economy or culture. Because...

• Downloads: 428

For Customer Experience Professionals

Client Inquiry:Healthcare Incentive Management

What vendors offer healthcare incentive management solutions? Specifically, is there a product that can help drive healthy behavior through incentives? Ideally, this product should: 1) be able to...

For Customer Experience Professionals

Report:Innovation In Health Insurance Customer Experience

How Leading Health Insurers Drive Change Inside And Outside Of Their Walls

The health insurance industry faces discontent from both its consumer and provider customers. With new regulations and an elevated national discourse on health reform, the time for change is now. But...

• Downloads: 994

For eBusiness & Channel Strategy Professionals

Report:Mobile Channel Strategy: An Overview

How eBusiness Leaders Should Approach Mobile As A Sales And Service Channel

Across the globe, the mobile channel is growing at a rapid rate. eBusiness and channel strategy leaders at B2B and B2C firms are at the forefront: 94% of eBusiness managers we surveyed are either...

• Downloads: 2166

For Application Development & Delivery Professionals

Tool:More Than 80% Of Respondents Reported Having 100 Or More Trading Partners

For CIO Professionals

Report:The Canadian Tech Market 2012 To 2013

Economic Worries Lead Canadian CIOs To Cut Back ICT Purchases

Canada's CIOs and tech buyers are behaving as if Canada is heading for a recession — and it's not. Indeed, while the Canadian economy is growing at about the same 4% rate (at current prices) as...

• Downloads: 278

For Infrastructure & Operations Professionals

Report:Case Study: Sanofi's Successful I&O Transformation Approach

A Blueprint On How To Transform People, Process, And Technology Elements To Proactively Address Increasingly Complex Markets

In 2010, Sanofi, a large multinational in the healthcare market, embarked on a business transformation in response to increasing market complexity. Similar market complexities are affecting most...

• Downloads: 216
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For CIO Professionals

Report:From Black Box To Glass Box

Case Studies In IT Financial Transparency

Many IT organizations have operated like a black box with the IT budget consuming 3% to 10% of revenues and little to no visibility into how this spending is linked to strategy and value. Even within...

• Downloads: 695
• Comments: 1

For CIO Professionals

Tool:Convenience And Utility Score The Mobile Engagement Value

For CIO Professionals

Report:Industry Contexts And Constraints Diversify Approaches To Bring-Your-Own-Technology

Pharmaceuticals, High-Tech, Professional Services, And Education Will Lead BYOT Adoption In The Coming Years

This report examines how and why bring-your-own-technology (BYOT) varies across 20 industries. BYOT will remain a thorny issue for CIOs in every industry, geographic region, and company size over the...

• Downloads: 253

For Security & Risk Professionals

Client Inquiry:How Are Hospital Networks Protecting Themselves From Third-Party Devices?

We would like to know how hospitals are protecting themselves against clinical devices infecting their networks. We have many third-party-owned or -maintained devices, such as PACS, medical devices,...

For Security & Risk Professionals

Report:Smart Computing Fuels Biometrics Growth

How Biometrics Enable Smart Computing Solutions

Biometrics is already a growing market today in a variety of applications. Smart Computing will help to fuel biometrics growth as smart applications call for a greater level of security and...

• Downloads: 516

For CIO Professionals

Report:Public Sector IT Opportunity: Philippines

This document provides a comprehensive background of public sector dynamics in the Philippines in order to enable vendor strategists to address market opportunities more successfully. Particular...

• Downloads: 12

For Customer Experience Professionals

Tool:Consumer Satisfaction With Phone Experiences At 69 Companies

For Customer Experience Professionals

Report:Case Study: Regence Cracks The Transparency Code

How A Focus On User Goals Breaks Down Silos Between Online Tools

In a market where well-established standards define digital capabilities, it's tempting to stay with the status quo and build tools that meet industry norms. But what if industry norms are badly out...

• Downloads: 231
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