Forrester

For Infrastructure & Operations Professionals

Blog:IT Service Management In 2012: In The Words Of Marvin Gaye, “What’s Going On?”

I bet in your head you just sang “What’s Going On” to yourself – I hope that you did, it’s a classic. Anyway, it’s that time again … my Forrester colleague...

For Infrastructure & Operations Professionals

Blog:Forrester In Your News: Microsoft Takes Aim At Amazon's Cloud, Windows 8 Start Button, BYOD > BYOT, Digital Disruption . . .

I write this week's "Forrester In Your News" from my apartment in Boston. Forrester's Cambridge office just across the Charles River from me is closed today, like many in the area, as...

For Infrastructure & Operations Professionals

Report:Assess Your Workforce Computing Maturity

Assessment Framework: The Workforce Enablement Playbook

Workforce computing (WC) spend consumes approximately one-quarter of IT hardware budgets in 2012. Yet IT infrastructure and operations (I&O) leaders struggle to answer "How are we doing?" and "What...

• Downloads: 142

For Infrastructure & Operations Professionals

Blog:Dell Grabs Enstratius in Cloud Management Land Grab

Dell just picked up Enstratius for an undisclosed amount today, making the cloud management vendor the latest well-known cloud controller to get snapped up by a big infrastructure or OS vendor. Dell...

For Infrastructure & Operations Professionals

Blog:New Taxi Booking App In Beijing Proves The Promise Of Mobile Engagement In China

With Bryan Wang, VP and principal analyst How much would it cost to establish a taxi dispatching system in a city of 20 million people, with nearly 66,000 taxis jamming the roads? Consider that...

Discussion:Q

For Infrastructure & Operations Professionals

Blog:Polycom Develops New Video Products and Services – And Market Opportunity

       On Monday morning, Polycom invited a few hundred of their closest friends to New York to open the NASDAQ stock market. Then, they revealed a new set of products...

For Infrastructure & Operations Professionals

Blog:Hosted private cloud Wave complete but no leaders identified

In 2011, my colleague James Staten and I published two light-weight vendor assessments on the private cloud and public cloud market. These solutions sit at the extremes of the IaaS market. To kick...

For Infrastructure & Operations Professionals

Report:Strategic Benchmarks 2013: IT Infrastructure

Benchmarks: The IT Infrastructure Playbook

This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...

For Infrastructure & Operations Professionals

Blog:IT Service Management In 2013 – How Far Have We Come Since 2009?

While attempting to clear my desk before the Christmas break I stumbled upon a bright-pink USB memory stick that contained the collected presentations from the 2009 itSMF UK annual conference. Having...

For Infrastructure & Operations Professionals

Report:Strategy Deep Dive: Imbibing Macs In The Enterprise

Apple Mac Shops Share Their Secrets For Success

Chances are that you have employees using Apple Macs at your firm today, and they're doing this without the support and guidance of the infrastructure and operations (I&O) organization. IT...

• Downloads: 245

For Infrastructure & Operations Professionals

Blog:Forrester In Your News: Happy Workers = Happy Customers, Windows 8, Software-Defined Data Centers, BYOT China, Mobile Shoppers

What do the top 3% of IT leaders know about workforce computing that you don’t? When will (or won’t) Windows 8 hit critical mass in enterprises? What about software-defined data centers...

Discussion:Breakdown Of Data Center Build-Out Costs

For Infrastructure & Operations Professionals

Blog:The Top 10 IT Service Management Challenges For 2013 — But What Did You Achieve In 2012?

This time last year I wrote a blog entitled Top 10 IT Service Management Challenges For 2012: More Emphasis On The “Service” And The “Management,” which has racked up a...

For Infrastructure & Operations Professionals

Report:Fuse Business Acceleration Technologies To Optimize User Experiences

Deliver Blazing-Fast Web, Mobile-Native, And Hybrid Applications

Over the past decade, infrastructure and operations (I&O) teams have focused large amounts of resources on making their customer-facing websites blazingly fast because website experience had a direct...

• Downloads: 57

For Infrastructure & Operations Professionals

Blog:Where Are You In Your Cloud Journey?

It’s no secret enterprises are using both private and public cloud. In fact, if you’re not, it’s hurting your business and IT organization because your competition is. In...

For Infrastructure & Operations Professionals

Blog:Making Sense Of The Mobile Opportunity In Asia Pacific: A Forrester Webinar Series

Forrester’s recent research shows that, while Asia Pacific lags developed regions like North America and Europe in terms of smartphone penetration, the growth of smartphones will be highest in...

For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 430

For Infrastructure & Operations Professionals

Report:Create A Habitat Of Technology Engagement And Enablement For Your Workforce

Executive Overview: The Workforce Enablement Playbook

BYOD. BYOPC. Consumerization. These are the words that send shivers down the spines of infrastructure and operations (I&O) professionals responsible for "end user computing" in their companies....

• Downloads: 67

Discussion:Forrester's Workforce Computing Assessment Framework Model

The assessment framework document is well done except you are prevented from entering in a value of zero in the current state field.

For Infrastructure & Operations Professionals

Blog:HP’s Troubles Continue, But Does It Matter?

HP seems to be on a tear, bouncing from litigation with one of its historically strongest partners to multiple CEOs in the last few years, continued layoffs, and a recent massive write-down of its...

For Infrastructure & Operations Professionals

Report:The Enterprise Mobility Outlook For Asia Pacific In 2013

Organizations Across The Region Will Invest In Five Key Areas As Workforce Demand For Mobility Continues To Rise

This report gives enterprise mobility vendors guidance on how to identify business opportunities in Asia Pacific (AP) in 2013, providing insights into end user companies' telecom and mobility...

• Downloads: 108

For Infrastructure & Operations Professionals

Blog:The Coming PC Management Crisis: A Hypothesis

When it comes to management, less is more I was at an industry conference recently, standing in the booth of a large PC maker while being indoctrinated with the latest word: "You can manage it with...

For Infrastructure & Operations Professionals

Blog:How Not To Make Friends And Influence People: A Personal Story Of Customer Experience At Its Worst . . . And What IT Can Learn

My customer experience with T-Mobile UK (or was it EE — Everything Everywhere, the joint venture between Deutsche Telekom and France Télécom in the UK?) last Friday was so...

Discussion:Evaluating Innovative I