Forrester

For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

Service Management And Automation

Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...

• Downloads: 445

For Infrastructure & Operations Professionals

Report:China Appliance Market Dynamics, 2013 To 2017

Understanding of and interest in appliances is surging in China as organizations there struggle to manage massive growth while simultaneously using traditional infrastructure and platforms to...

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For Infrastructure & Operations Professionals

Report:Prepare I&O For The "Internet Of Things"

Five Key Dynamics That Will Help You Capture The Opportunity For Your Organization

"Internet of Things" (IoT) solutions that machine-to-machine (M2M) technologies like RFID tags, GPS systems, and ZigBee sensors enable are gaining momentum as multiple forces align to drive adoption...

• Downloads: 339
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For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 132

For Infrastructure & Operations Professionals

Report:Case Study: Commonwealth Bank Of Australia Gets Service-Oriented Via Cloud Computing

Transforms IT From Cost Center To Innovation Center By Leveraging Cloud And Policy-Based Orchestration

Facing rising IT infrastructure costs, inflexible vendor contracts, and labor-intensive processes, Commonwealth Bank of Australia (CBA) undertook a massive IT transformation over the last five years....

• Downloads: 330
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For Infrastructure & Operations Professionals

Report:China Tech Market Outlook: 2012 To 2013

The Big Dragon's IT Spending Will Slow Down In 2012

The European debt crisis has gradually begun to affect China, slowing economic growth in the country in the first half of 2012. To reflect this, we've revised our China tech market forecast and...

• Downloads: 277
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For Infrastructure & Operations Professionals

Report:Market Overview: SaaS IT Service Management Tools

Evaluate The Core And Differentiating Capabilities In An Increasingly Crowded Marketplace

The practice of IT service management (ITSM) is widely adopted by IT infrastructure and operations (I&O) organizations around the globe to help deliver technology services better, faster, and...

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For Infrastructure & Operations Professionals

Report:Unified Communications And Collaboration Is Poised For Growth As Demand Rises

Landscape: The Communications And Collaboration Infrastructure Playbook

I&O professionals choosing unified communications and collaboration (UC&C) solutions today face a daunting array of solution types, capabilities, and business models. This report outlines a...

• Downloads: 458
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For Infrastructure & Operations Professionals

Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

Good Practices When Migrating To An SaaS-Delivered ITSM Solution

How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...

• Downloads: 160

For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...

• Downloads: 479
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