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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

Research Coverage:

Mobile Channel for Consumers, eCommerce

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33 results in Everything

Past 12 months
Systems Management

For Infrastructure & Operations Professionals
Report:The State And Direction Of IT Service Management: 2012 To 2013
Glenn O'DonnellMarch 18, 2013
Forrester Research, in conjunction with itSMF-USA, conducted its second annual survey to understand the state of IT service management (ITSM) in 2012 and its direction in 2013 — a critical...
- Downloads: 474
- Comments: 1
- Rating:
For Infrastructure & Operations Professionals
Report:Realize Practical Application Performance Management
Jean-Pierre GarbaniFebruary 27, 2013
Application performance management (APM) is a natural evolution of infrastructure monitoring. As IT management evolves toward service management and ultimately to business technology, quality of...
- Downloads: 252
- Rating:
For Infrastructure & Operations Professionals
Report:Forrester's IT Infrastructure Maturity Assessment
Dave Bartoletti, Glenn O'DonnellOctober 15, 2012
Forrester's IT infrastructure maturity assessment evaluates your current and desired state maturity across 24 key IT infrastructure elements within four top-level domains: oversight, people, process,...
- Downloads: 47
For CIO Professionals
Charts & Figures:The Four Stages Of Maturity For Public Cloud
Vanessa AlvarezJune 29, 2012
For CIO Professionals
Tool:On-Site Versus Hosting Versus Cloud Scenario Sensitivity Analysis
Dave Bartoletti, Andrew ReichmanAugust 6, 2012
For Infrastructure & Operations Professionals
Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice
Strategic Plan: The I&O Practice Playbook
Jean-Pierre GarbaniMarch 6, 2013
The writing is on the wall: As-a-service technology, tech-savvy workers, and increased business complexity are widening the gap between business demand and traditional IT supply. This era is making...
- Downloads: 305
For Infrastructure & Operations Professionals
Report:Market Overview: Capacity Management And Planning Tools In 2013
Reap The Agility And Financial Benefits From Emerging Infrastructure
Jean-Pierre GarbaniApril 18, 2013
The emergence of inexpensive server technology and cloud infrastructure has caused many IT infrastructure and operations (I&O) professionals to simply dismiss the need for accurate workload and...
- Downloads: 182
- Rating:
For Infrastructure & Operations Professionals
Report:Develop Your Service Delivery Monitoring Strategy
Service Management And Automation
Jean-Pierre GarbaniSeptember 6, 2012
Service delivery monitoring is a critical enabler that IT infrastructure and operations (I&O) leaders must invest in to foster the transition from IT to business technology (BT). Why? As the IT...
- Downloads: 445
For Infrastructure & Operations Professionals
Report:Product Spotlight: Microsoft System Center Configuration Manager 2012
An Evolutionary But Not Revolutionary Release
David K. JohnsonJanuary 7, 2013
In the first half of 2012, PC shipments have dropped year-over-year as many consumers and employees find the object of their desire to be a tablet or a Mac. In addition, with virtual desktops on the...
- Downloads: 281
- Rating:
For Infrastructure & Operations Professionals
Report:Evaluate New Converged Infrastructures To Underpin The Software-Defined Data Center
The Next Evolution Of IT Infrastructure For Supporting Fully Virtualized Environments Takes A Storage-Centric Approach
Richard FicheraMarch 20, 2013
The transformation of virtual computing environments into fully software-defined data centers is disrupting the architecture of the underlying physical infrastructure. The recent wave of converged...
- Downloads: 361
- Rating:
For Infrastructure & Operations Professionals
Report:Business Service Management: Beyond 2012
Jean-Pierre Garbani, Eveline OehrlichSeptember 24, 2012
Business service management (BSM) is a way to bridge the user's view of applications and services to the IT operations' view of infrastructure; it maps business services to the components used to...
- Downloads: 396
For CIO Professionals
Tool:Baseline On-Site Costs For 100 VM Workloads
Dave Bartoletti, Andrew ReichmanAugust 6, 2012
For Infrastructure & Operations Professionals
Report:Evolve Your Operations Center For True Service Management
John Rakowski, Glenn O'DonnellMarch 1, 2013
The operational hub of any well-run and complex organization is a strong operations center. In IT infrastructure and operations (I&O), this function is often fragmented into pockets that tend to be...
- Downloads: 195
For Infrastructure & Operations Professionals
Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC
Good Practices When Migrating To An SaaS-Delivered ITSM Solution
Stephen MannMarch 6, 2013
How do you successfully move IT service management (ITSM) tool enablement from an on-premises model to a software-as-a-service (SaaS) model? A North American brand communications agency found itself...
- Downloads: 160
For CIO Professionals
Tool:Traditional Virtual Server Hosting Costs For 100 VM Workloads
Dave Bartoletti, Andrew ReichmanAugust 6, 2012
For CIO Professionals
Tool:Baseline Cloud Computing Costs For 100 VM Workloads
Dave Bartoletti, Andrew ReichmanAugust 6, 2012
For Infrastructure & Operations Professionals
Report:Five Steps To Assess The "Real Power" Of Your Stakeholders
Introducing Forrester's Stakeholder Landscape Analysis Framework
Courtney Bartlett, John RakowskiMay 28, 2013
When it comes to business and IT transformation challenges, executives tell Forrester: "Technology isn't the problem. It's the people." For IT infrastructure and operations (I&O) executives, a common...
- Downloads: 61
For CIO Professionals
Report:Understand The True Cost Of Cloud Services
Budgeting And Planning: The Cloud Computing Playbook
Dave Bartoletti, Andrew ReichmanJune 20, 2012
Forrsights surveys show that enterprises are turning to the cloud for speed and lower cost — but are the savings really there? The answer isn't always obvious; it might be that your internal...
- Downloads: 1614
- Rating:
For Infrastructure & Operations Professionals
Report:RFP Template For Software Asset Management Solutions
Stephen MannDecember 28, 2012
This template is intended to provide a starting point for thinking about sections to include in an RFP for software asset management (SAM) solutions. This template should be viewed as an...
- Downloads: 26
For Infrastructure & Operations Professionals
Report:Assess Your IT Infrastructure Maturity
Assessment: The IT Infrastructure Playbook
Dave Bartoletti, Glenn O'DonnellOctober 23, 2012
Even though spending on server, storage, network, and facilities infrastructure consumes 50% of budgets, IT infrastructure and operations (I&O) leaders struggle to answer two critical questions: 1)...
- Downloads: 326
- Rating:
For Infrastructure & Operations Professionals
Report:Server Virtualization Predictions For 2013
The Battle Moves To The Management Layer
Dave BartolettiMarch 15, 2013
I&O pros continue to rank the drive to improve IT infrastructure consolidation, availability, and agility — driven by virtualization — as a top priority. With nearly six in 10...
- Downloads: 382
- Rating:
For Infrastructure & Operations Professionals
Report:Optimize IT Infrastructure Around Key Workloads
Landscape: The IT Infrastructure Playbook
Richard Fichera, Andre Kindness, Dave Bartoletti, Glenn O'DonnellSeptember 7, 2012
The inside-out approach of engineers focused on technology for its own sake must stop: Your business cares about outcomes and holistic services, not server, storage, and network technologies. For too...
- Downloads: 509
- Rating:
For Infrastructure & Operations Professionals
Report:Turn Big Data Inward With IT Analytics
The Future Of Service Monitoring And Management
Glenn O'Donnell, Jean-Pierre GarbaniDecember 5, 2012
Your business is complex. Big data promises to manage this complexity to make better decisions. But the technology services that run your business are also complex. Many are too complex to manage...
- Downloads: 806
- Rating:
For Infrastructure & Operations Professionals
Report:Strategic Benchmarks 2013: IT Infrastructure
Benchmarks: The IT Infrastructure Playbook
Richard Fichera, Dave Bartoletti, Henry Baltazar, Andre Kindness, Rachel A. DinesMay 8, 2013
This report provides IT infrastructure and operations (I&O) professionals with strategic benchmarks to compare their IT infrastructure budgets, priorities, motivations, and technology adoption to...
- Downloads: 355
For Infrastructure & Operations Professionals
Report:The State And Direction Of Software Asset Management: 2012 To 2013
Despite A Growing Need For SAM, Capabilities Are Still Adrift From Business Need
Stephen MannMarch 19, 2013
The costs and risks associated with software purchases and use are a corporate concern. As a result, enterprises consider software asset management (SAM) capabilities as a "must-have" rather than a...
- Downloads: 243
For Infrastructure & Operations Professionals
Report:The Software-Defined Data Center Is The Future Of Infrastructure Architecture
Vision: The IT Infrastructure Playbook
Richard FicheraNovember 12, 2012
Over the last two decades, IT infrastructure and operations (I&O) teams have been in a race with complexity. As business requirements have mounted, generations of technology have been implemented to...
- Downloads: 911
- Rating:

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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

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For Infrastructure & Operations Professionals

Report:The State And Direction Of IT Service Management: 2012 To 2013

For Infrastructure & Operations Professionals

Report:Realize Practical Application Performance Management

For Infrastructure & Operations Professionals

Report:Forrester's IT Infrastructure Maturity Assessment

For CIO Professionals

Charts & Figures:The Four Stages Of Maturity For Public Cloud

For CIO Professionals

Tool:On-Site Versus Hosting Versus Cloud Scenario Sensitivity Analysis

For Infrastructure & Operations Professionals

Report:Develop A Strategy To Transform Your IT Infrastructure And Operations Practice

For Infrastructure & Operations Professionals

Report:Market Overview: Capacity Management And Planning Tools In 2013

For Infrastructure & Operations Professionals

Report:Develop Your Service Delivery Monitoring Strategy

For Infrastructure & Operations Professionals

Report:Product Spotlight: Microsoft System Center Configuration Manager 2012

For Infrastructure & Operations Professionals

Report:Evaluate New Converged Infrastructures To Underpin The Software-Defined Data Center

For Infrastructure & Operations Professionals

Report:Business Service Management: Beyond 2012

For CIO Professionals

Tool:Baseline On-Site Costs For 100 VM Workloads

For Infrastructure & Operations Professionals

Report:Evolve Your Operations Center For True Service Management

For Infrastructure & Operations Professionals

Report:IT Service Management Case Study: Making The Transition From On Premises To SaaS With BMC

For CIO Professionals

Tool:Traditional Virtual Server Hosting Costs For 100 VM Workloads

For CIO Professionals

Tool:Baseline Cloud Computing Costs For 100 VM Workloads

For Infrastructure & Operations Professionals

Report:Five Steps To Assess The "Real Power" Of Your Stakeholders

For CIO Professionals

Report:Understand The True Cost Of Cloud Services

For Infrastructure & Operations Professionals

Report:RFP Template For Software Asset Management Solutions

For Infrastructure & Operations Professionals

Report:Assess Your IT Infrastructure Maturity

For Infrastructure & Operations Professionals

Report:Server Virtualization Predictions For 2013

For Infrastructure & Operations Professionals

Report:Optimize IT Infrastructure Around Key Workloads

For Infrastructure & Operations Professionals

Report:Turn Big Data Inward With IT Analytics

For Infrastructure & Operations Professionals

Report:Strategic Benchmarks 2013: IT Infrastructure

For Infrastructure & Operations Professionals

Report:The State And Direction Of Software Asset Management: 2012 To 2013

For Infrastructure & Operations Professionals

Report:The Software-Defined Data Center Is The Future Of Infrastructure Architecture

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