Forrester

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Blog:Cloud Computing At NAB: The Media And Cloud Businesses Are Evolving To The Same Economic Model

While the bulk of the enterprise IT market grumbles about the maturity and security of cloud computing services, it looks like the media & entertainment segment is just doing it. At the annual...

For Chief Information Officer Professionals

Blog:Chasing KPIs That Matter

Is there a fundamental problem in today’s IT? I believe there is, and it’s this: IT decision-makers are too often focused on the wrong things. In a recent study, Forrester examined...

Discussion:Empowered BT Redefines The Traditional IT Archetypes

Discussion:How does your firm use customer analytics data to provide value-added service for customers (including corporate customers) and for the firm?

“How does your firm use customer analytics data to provide value-added service for customers (including corporate customers) and for the firm?”a. Using associative analytics* to predict human...

For Chief Information Officer Professionals

Blog:Winners Of The 2012 Forrester Groundswell Awards (Business-To-Employee Category)

We're excited to announce the first set of winners of the 2012 Forrester Groundswell Awards, honoring the best employee mobile, collaboration, and innovation stories. These awards are being...

For Chief Information Officer Professionals

Blog:iPad Mini And iPad 4th Generation Fulfill A Market Mandate -- What CIOs Need To Know

Apple mastered the role of mass market volume and the role of the content ecosystem when it took iPod down market with the iPod Mini in 2004 and iPod Shuffle and iPod Nano in 2005, even as it...

For Chief Information Officer Professionals

Blog:SAS Uses Social Collaboration To Keep Employees Connected And Engaged

My colleague Ted Schadler and I published several case studies in our recent report, "The Road To Social Business Transformation Starts With A Burning Platform." What follows is one of those stories...

For Chief Information Officer Professionals

Blog:Colt revamps its channel approach – have they missed a trick?

This week, Colt launched its Ceano cloud services for SMBs with a particular focus on the reseller channel that actually services these businesses. As this announcement combines the business strategy...

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Blog:US Tech Market Growth Slows As Election And Political Uncertainties Dampen Economic Growth And Tech Buying

Earlier in 2012, I was fairly bullish about the US tech market, expecting growth of 7% to 7.5% for the near depending on whether or not telecommunications services was included (see April 24, 2012,...

Discussion:The IT Balanced Scorecard: Customer/Partner Metrics Revisited

Discussion:The Rise Of The New Cloud Admin

For Chief Information Officer Professionals

Blog:Upcoming Forrester Webinar — Windows: The Next Five Years

Microsoft Windows will power just one-third of personal computing devices sold during 2012. Say what? Over the past five years, the transition to mobile devices has transformed Microsoft’s...

For Chief Information Officer Professionals

Blog:Disruptive CIOs Focus On Business Outcomes

The Renaissance was possible because of dissemination of ideas from the later 15th century. The availability of paper and the subsequent invention of the printing press in 1445 forever changed the...

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

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Discussion:New IT Models Will Focus On Service Improvement And Cost Reduction

For Chief Information Officer Professionals

Blog:Can IT Open New Sources Of Revenue?

Every once in a while I get the opportunity to completely immerse myself in one of my client's problems. This time, it was at an IT strategy offsite where a senior director of IT asked me one...

Discussion:Redesigning Your Applications Organization

For CIO Professionals

Report:The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions

Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. TEI...

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For Chief Information Officer Professionals

Blog:Live From New York — Process Excellence For Financial Services

Today I’ve had the opportunity to speak at and attend a conference about Business Process Management for financial services. Here’s what I’ve learned so far: Process practitioners...

Discussion:Predictions For 2013: Cloud Computing

A few additional predictions:1. CIOs will come to appreciate the difference between consumer-oriented clouds such as Amazon vs enterprise-class clouds such as HP and IBM2. Industry analysts will...

For Chief Information Officer Professionals

Blog:How I Turned My iPad2 Into A MacBook … Well Almost!

As my regular readers know, I try to provide something thought-provoking for most of my blog posts. But every so often something comes along that makes me go “wow, I really need to share...

For CIO Professionals

Report:CIOs Are Not Ready To Support Business Innovation

Benchmarks: The Innovation Playbook

While innovation is a hot topic among most of the organizations we work with, our recent survey of IT leaders indicates that a minority of firms have formalized their practices and processes. Only...

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For CIO Professionals

Report:To Stay Competitive, Nurture A Culture Of Innovation

Change Management: The Innovation Playbook

Companies that don't innovate risk becoming marginalized, and CIOs are often expected to help accelerate innovation within their firms. Key to success in this role is creating and sustaining an...

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For CIO Professionals

Report:The Social CIO

Future Look: The Social Business And Collaboration Playbook

Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

• Downloads: 566

For Chief Information Officer Professionals

Blog:Infosys Wins $126 Million Deal From India Post

  Infosys recently won a financial services systems integration deal from the Department of Post in the Ministry of Communications and IT of India worth INR 700 crore (US$126 million). In 2010,...