Forrester Research : Analyst

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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.

Previous Work Experience

Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.

Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.

Education

Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.

Research Coverage:

Mobile Channel for Consumers, eCommerce

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Past 18 months
Health Providers

For CIO Professionals
Report:Smart Process Applications Fill A Big Business Gap
They Will Grow Twice As Fast As The Enterprise Application Market
Andrew Bartels, Connie MooreAugust 08, 2012
Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....
- Downloads: 636
- Rating:
For CIO Professionals
Report:Mobile Engagement Demands Process Transformation
Processes: The CIO's Mobile Engagement Playbook
Simon Yates, Clay RichardsonFebruary 04, 2013
To take advantage of an app in an employee's or customer's pocket, you have to help them accomplish a task quickly and easily whenever they want to and wherever they are. That means CIOs and business...
- Downloads: 350
- Rating:
For CIO Professionals
Report:The Road To Social Business Transformation Starts With A Burning Platform
Road Map: The Social Business And Collaboration Playbook
TJ Keitt, Ted SchadlerOctober 12, 2012
Social business technology can transform the way employees work by eliminating barriers to collaboration, improving customer engagement, and accelerating the flow of information and ideas. But even...
- Downloads: 638
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For CIO Professionals
Charts & Figures:The Organization, Workforce, And Technology Must Come Together For Social Business
Road Map: The Social Business And Collaboration Playbook
TJ Keitt, Ted SchadlerOctober 12, 2012
For CIO Professionals
Tool:Convenience And Utility Score The Mobile Engagement Value
Ted SchadlerDecember 21, 2012
For Customer Experience Professionals
Report:Should Social Media Be Part Of Your Healthcare Customer Experience?
First Consider How Consumers Engage With Social Media For Health
Elizabeth BoehmMarch 13, 2012
Social media adoption is growing, but is there any value to be had for healthcare companies and their customers? In this report, Forrester looks at consumer adoption of social media for health as...
- Downloads: 684
- Comments: 1
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For Security & Risk Professionals
Client Inquiry:How Are Hospital Networks Protecting Themselves From Third-Party Devices?
Rick HollandFebruary 22, 2012
We would like to know how hospitals are protecting themselves against clinical devices infecting their networks. We have many third-party-owned or -maintained devices, such as PACS, medical devices,...
For Customer Experience Professionals
Report:Innovation In Hospital Customer Experience
How Leading Hospital Systems Drive Change Inside And Outside Their Walls
Elizabeth BoehmFebruary 08, 2012
Faced with regulatory reform, changing demographics, transparency initiatives, and competitive forces from within and outside of the industry, hospitals will have to innovate to provide...
- Downloads: 631
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Vikram Sehgal

VP, Research Director - Data serving Customer Insights PROFESSIONALS

Research Coverage:

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For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

For CIO Professionals

Report:Mobile Engagement Demands Process Transformation

For CIO Professionals

Report:The Road To Social Business Transformation Starts With A Burning Platform

For CIO Professionals

Charts & Figures:The Organization, Workforce, And Technology Must Come Together For Social Business

For CIO Professionals

Tool:Convenience And Utility Score The Mobile Engagement Value

For Customer Experience Professionals

Report:Should Social Media Be Part Of Your Healthcare Customer Experience?

For Security & Risk Professionals

Client Inquiry:How Are Hospital Networks Protecting Themselves From Third-Party Devices?

For Customer Experience Professionals

Report:Innovation In Hospital Customer Experience

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