About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
Design Around User Roles, Not Application Silos
In the siloed application mindset of 20th-century solution models, a key design question is, "How should we build the user interface (UI) for this application?" By contrast, the appropriate design...
If your organization is like nearly every other one I've talked to in the past 20+ years, you have a spaghetti chart of integration connections between all the siloed applications that run your...
Can you please send some key requirements, skills, areas of focus, and areas of demonstrated expertise for an SOA architect?

Strategic Plan: The EA Method Playbook
This report describes the strategic plan of Forrester's EA method playbook — our set of high-value practices that enterprise architects should use to help their organizations plan, architect,...
There’s a big mistake often made with business architecture — a very big mistake, yet a very subtle mistake. As you might expect, there are a number of mistakes one might make with...
Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises create...
The old foundations of technology strategy — hot tech trends and business plans — have become inadequate, resulting in technology silos and hard-wired solutions. In a new era of...
Implementation And Operation Methods: The EA Method Playbook
IT's traditional approach to delivering business change is broken. Siloed solution delivery projects struggle to keep up with the pace of business. Agile development, lean software, and business...
Current Use Of SOA Advances 27% Among Enterprises, 45% Among SMBs
Service-oriented architecture continues to find a welcome home in both enterprises and SMBs. Even during the Great Recession, all sizes of organizations moved ahead in their adoption of SOA. Global...
Vision: The EA Method Playbook
In the midst of continuing economic, political, competitive, and technological disruption over the next decade, your enterprise architecture (EA) practice will flounder unless it gains clear vision...

As I discuss with clients the developing notions of Forrester's Business Capability Architecture (see blog post #1 and blog post #2), I have found it important to distinguish between different...
Start Small And Keep An Eye On The Breadth Of Your Future Mobile Scenarios
User authentication is a key foundation of security for mobile apps — as it is for application security in general. Determining which authentication approach to use for your mobile solution...

Design patterns, proven technology stacks, and well-documented application infrastructure are fundamental tools for promoting common practices in the design of business solutions. Enterprises create...
Step back and think: How would you answer the question, “What does your IT group deliver to your business?” Your answer will indicate how you think about the relationship between business...
Can you remember a year when your business both (1) grew in a healthy way and (2) changed more slowly than the year before? Besides a company’s early startup years, such would be the exception,...
Move From Application And Outsourcing Silos Toward Building Your Business
Borrowing words from science fiction writer William Gibson: The future of solution architecture is here — it's just not yet evenly distributed or highly integrated. Even with a long list of...
Move Deliberately, But Carefully, Toward Forrester's Vision For The Future Of Integration
Application development and delivery (AD&D) professionals need a foundation for recasting their integration strategies to meet 21st-century demands for business agility. Forrester's vision for...

Strategic Plan: The Cloud Computing Playbook
With the level of industry hype about cloud computing, CIOs may get the impression that adopting cloud-based offerings is a sure path to business benefit. But cloud computing is not the answer to all...
