About Forrester
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Vikram leads the forecast team, which is responsible for producing all forecasts within M&S research. He is focused on the consumer commerce areas including retail, travel, and financial services. He is keenly involved in understanding the evolution of consumers' online behavior and technology adoption.
Vikram came to Forrester Research through its acquisition of Jupiter Research, where he started in July 2000. Prior to Jupiter, Vikram worked at IRI, a leading market research company, where he worked closely with some of the leading CPG companies.
Vikram often appears on TV, radio, and comments in the press on the US online retail and travel industry. He has been quoted in The L.A. Times, Business Week, The New York Times, CNN Money, and American Banker. He has also appeared on CNBC, Bloomberg TV, and Radio, NPR, Fox Business News, and ABC.
Vikram earned an M.B.A. from Virginia Tech and a B.Com from N.M College in Mumbai, India.
Google Docs Fills A Niche In Casual Content Support
More and more enterprises are supporting Google for email and calendar. Once deployed, organizations consider Google for additional applications, such as Google Docs. Google Docs provides a simple...

EMC, IBM, OpenText, And Oracle Lead, With Microsoft Close Behind
Enterprise content management (ECM) governance programs help ensure that ECM implementations not only meet technical requirements, but provide the organization with the content that is reliable,...

Vendors Move Toward Mature Service Offerings
If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...
Road Map: The Content Management Playbook
This report outlines the enterprise content management (ECM) road map for enterprise architecture professionals working on content management. An ECM road map that maps the ECM components to a time...
Mobile access to information has increased its importance in your work environment. Consider that two-thirds of your US and European workforce works remotely at least part time. Accessing...
I find that enterprises continue to struggle under increasing volumes of varying types of content. Historically, you will see the enterprise architecture professionals take a product-specific...
Investments Refocus From Cost-Cutting Efforts To Top-Line Growth Initiatives
Forrester recently surveyed 252 content and collaboration (C&C) professionals with decision-making roles in enterprise content management (ECM) about their plans for the coming year. Their...

Landscape: The Content Management Playbook
Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

I recently joined the Content and Collaboration team at Forrester, and I was happy to see Forrester data showing that 53% of organizations are looking to expand, upgrade, or implement...
What proportion of office workers' active work, work in progress, and projects is kept in strictly digital form versus strictly physical form versus both? How has the volume of these different...
Executive Overview: The Content Management Playbook
Enterprises continue to struggle under increasing volumes of varying types of content. Historically, enterprise architecture (EA) professionals have taken a product-specific approach to their...
Creating governance programs that separately address structured (data) or unstructured (content) can be a daunting task for any organization. Most organizations are just now addressing the governance...
Find The Best Way For SharePoint And ECM Vendors To Coexist
The evolution of SharePoint's enterprise content management (ECM) functionality has created a quandary for organizations looking to implement an enterprisewide content management solution. Forrester...
EMC, IBM, OpenText, And Oracle Lead, With Microsoft Close Behind
In Forrester's 66-criteria evaluation of enterprise content management (ECM) vendors, we found that EMC, IBM, OpenText, and Oracle lead the pack because of their abilities to address all four...

Can you provide us an overview of consulting firms that are strong at working with companies to define their enterprise content management (ECM) strategy, including file archiving, content management...
Content forms the backbone of an information worker's decision-making process, but organizations often miss the critical aspect of assessing their content when formulating an enterprise content...
Enterprises continue to struggle under increasing volumes of varying types of content. Historically, content and collaboration (C&C) professionals have taken a product-specific approach to their...
Processes: The Information Strategy And Architecture Playbook
Information governance ensures that your information management program not only meets technical requirements but also provides the organization with the guarantee that information is reliable,...
