Forrester

For Application Development & Delivery Professionals

Report:Team In Trouble? Roll The Dice And Try A Serious Game

Serious Games Let Players Try Out Radically New Strategies

For many organizations, the first time they consider using a serious game is when they conclude that familiar methods are not up to the task. The normal rules of the game may not be enough to deal...

• Downloads: 210

For Sourcing & Vendor Management Professionals

Report:TechRadar™ For SVM Professionals: Software-As-A-Service, Q4 2011

Software-As-A-Service Still Growing, Taking Over In More Areas Of Technology

As software-as-a-service (SaaS) becomes increasingly important to firms' application strategies, sourcing and vendor management (SVM) professionals are taking ownership of the research, purchasing,...

• Downloads: 683

For CIO Professionals

Report:Smart Process Applications Fill A Big Business Gap

They Will Grow Twice As Fast As The Enterprise Application Market

Smart process apps are a new category of application software designed to support business activities that are people-intensive, highly variable, loosely structured, and subject to frequent change....

• Downloads: 663
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For Marketing Leadership Professionals

Report:Getting Product Ideas Past Stage One

Why The Validation Process Is Critical To Product Strategy Success

"Ideate" is the first stage in the product development cycle; it's a time when product strategists gather ideas for new and innovative products and services. Before moving on to subsequent phases,...

• Downloads: 474
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For CIO Professionals

Report:The Social CIO

Future Look: The Social Business And Collaboration Playbook

Free access to and sharing of ideas is the hallmark of the digital age. Today, your customers, partners, and employees can share information to form opinions that can affect your business and, on a...

• Downloads: 566

For eBusiness & Channel Strategy Professionals

Report:Adapting Your eBusiness Strategy For The Era Of Agile Commerce

To bring eBusiness strategies in line with a vision of agile commerce — where companies serve customers seamlessly across touchpoints — we find that many firms are in the midst of massive...

• Downloads: 688

For CIO Professionals

Report:Office 2013: A Breakthrough In Productivity

Highly Integrated With A Risk Of Lock-In

Microsoft looks to strike three very familiar chords with the release of Office 2013: mobile, social, and cloud. Each has become table stakes for enterprise software, and in order for Microsoft to...

• Downloads: 374
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For Enterprise Architecture Professionals

Report:SharePoint Partners Can Plug Taxonomy Gaps

Microsoft Office SharePoint Server 2007 (MOSS 2007) has lousy metadata capabilities. If tagging content and managing taxonomies in MOSS 2007 are important to you— and they should be —...

• Downloads: 517

For Application Development & Delivery Professionals

Report:The Forrester Wave™: Learning And Talent Development, Q1 2013

The Nine Providers That Matter Most And How They Stack Up

Learning and talent development are closely aligned in the best talent vendor offerings. This area of human resource management (HRM) is fast-growing and innovative in its use of social, cloud, and...

• Downloads: 520
• Comments: 2
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For Application Development & Delivery Professionals

Report:Case Study: A Stanley Black & Decker HERO Empowers Employee Learning

An Empowered Report

Rob Sharpe, Stanley Black & Decker's director of sales training, exemplifies a HERO persona (highly empowered and resourceful operative), described in Forester's book Empowered. Through his efforts...

• Downloads: 300

For CIO Professionals

Report:Portrait Of A Government Information Worker

Governments Are Playing Catch-Up In Terms Of Mobility And Collaboration

North American and European governments are striving for efficiency, openness, and responsiveness as their constituencies increasingly organize and mobilize using social technologies. However,...

• Downloads: 539

For Application Development & Delivery Professionals

Report:Drive Continuous Improvement With Strong Change Management And Employee Training

Continuous Improvement: The Human Resource Management Playbook

This report, the continuous improvement component of the human resource management (HRM) playbook, will help application development and delivery professionals (AD&D pros), CIOs, and their HR...

• Downloads: 295
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For Infrastructure & Operations Professionals

Report:Social Enterprise Apps Redefine Collaboration

Businesses need better productivity tools to equip information workers to be successful. To date, firms have invested in a menagerie of tools — email, instant messaging (IM), voice over...

• Downloads: 1077
• Comments: 2

For eBusiness & Channel Strategy Professionals

Report:Affluent Investors Seek Online Collaboration

Smart Full-Service Firms Will Use The Web To Connect Advisors And Clients

Forrester's data shows that more than one in four affluent US investors express interest in online collaborative advice tools such as co-browsing. In fact, the largest segment of affluent investors...

• Downloads: 540

For CIO Professionals

Report:Consumerization Will Erase Boundaries Between Corporate And Consumer Technology Markets

Vendor Strategists Must Overhaul Business Units And Products Aimed At Information Workers

Execs plotting new information and communications technology (ICT) products and services face changing information worker behaviors driven by five innovations that empower users to provision and use...

• Downloads: 843

For Enterprise Architecture Professionals

Report:Enterprise Search: Six Key Trends To Watch

First-generation enterprise search was not easy to use and produced unsatisfactory results from a usability and relevance standpoint. Today's knowledge workers demand role-specific, contextual search...

• Downloads: 1059

For CIO Professionals

Report:Integration: The Next Frontier For Enterprise Social

The "Social Layer" Ignites The Next Wave Of Social Technology Innovation

Enterprise social technology vendors have begun to actively position their offerings to meet integration requirements, and the term "social layer," which Forrester originally heard from Socialtext...

• Downloads: 850

For CIO Professionals

Report:How To Create A Knockout Social Business And Collaboration Strategic Plan

Strategic Plan: The Social Business And Collaboration Playbook

Social business and collaboration programs can redefine work by changing the way employees connect with each other and the information they need to do their jobs. However, programs fall flat when...

• Downloads: 557
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For Infrastructure & Operations Professionals

Report:Five Seismic Forces Reshuffle The Workforce Vendor Ecosystem

Landscape: The Workforce Enablement Playbook

2012 brought a tectonic shift in worker technology requirements. Many more employees now purchase their own devices, bring them to work, and use them to conduct personal and professional activities...

• Downloads: 123

For CIO Professionals

Report:Answer Five Questions When Selecting A Cloud Collaboration And Productivity Suite

A Buyer's Guide For Microsoft Office 365, Google Apps For Business, And IBM SmartCloud For Social Business

Over the past two years, Forrester clients have shown great interest in the cloud collaboration and productivity suites Microsoft, Google, and IBM offer: We've fielded more than 150 inquiries on this...

• Downloads: 309

For Application Development & Delivery Professionals

Report:Case Study: ThoughtWorks Makes Distributed Agile Work

Many people believe that you cannot run distributed Agile projects. The Agile Manifesto itself points to colocation as a key characteristic of Agility. But ThoughtWorks is an Agile systems...

• Downloads: 524

For CIO Professionals

Report:The Gottas And Gotchas Of Selecting And Deploying A Video Platform

Lessons Learned From Client Reference Interviews

Deploying a video publishing platform can be as simple as a credit card transaction if you're just looking for a software-as-a-service (SaaS) solution with turnkey functionality. However, many...

• Downloads: 94

For Enterprise Architecture Professionals

Report:A Snapshot Of Today's Content And Collaboration Professional

Putting senior managers in place to lead content and collaboration initiatives for their organizations is a growing imperative. Our ongoing work with Forrester clients indicates that the skills mix...

• Downloads: 637

For CIO Professionals

Report:Q&A: Answers To Your Top Videoconferencing Questions

We've been hearing for years that "this is the year videoconferencing takes off." So how far have we come in resolving the issues that have held back videoconferencing, such as interoperability and...

• Downloads: 314

Report:How Red Robin Gourmet Burgers Nailed Mobile Engagement: A Case Study

Continuous Improvement: The CIO's Mobile Engagement Playbook

Red Robin Gourmet Burgers is using iPads and social technology to transform the way team members serve guests and master their jobs. Technology is an essential component, but so is learning and...

• Downloads: 59