Forrester

For Enterprise Architecture Professionals

Report:Build Your Stepwise Strategy For Business-Centered EA

Strategic Plan: The EA Method Playbook

This report describes the strategic plan of Forrester's EA method playbook — our set of high-value practices that enterprise architects should use to help their organizations plan, architect,...

• Downloads: 431

For Enterprise Architecture Professionals

Report:Stuck In Cement: When Packaged Apps Create Barriers To Innovation

Functional and industry-specific on-premises packaged apps aligned with organizational silos have worked well for well-defined, highly structured processes where volume, scale, and straight-through...

• Downloads: 485
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For Enterprise Architecture Professionals

Report:The Forrester Wave™: BPM Suites, Q1 2013

How The Top 10 Vendors Stack Up For Next-Generation BPM Suites

In Forrester's 59-criteria evaluation of business process management (BPM) suite vendors, we identified the 10 most significant software providers in the category — Appian, Bizagi, Cordys,...

• Downloads: 597
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For Application Development & Delivery Professionals

Report:Drive Business Transformation With Digital Customer Experiences

Executive Overview: The Digital Experience Delivery Playbook

Digital customer experience has become a key business differentiator, and application development and delivery (AD&D) leaders of front-office, web, mobile, and digital development must step up to...

• Downloads: 1214
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For Enterprise Architecture Professionals

Report:Data Management Readiness Assessment For Business Transformation Toolkit

• Downloads: 26
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For Application Development & Delivery Professionals

Report:Assess Your Readiness For Application Strategy Transformation

Assessment: The Business Applications Playbook

This report outlines how application development and delivery professionals (AD&D pros) working on business application strategy can determine their level of readiness for application transformation....

• Downloads: 163

For Enterprise Architecture Professionals

Report:Architect For The Next Digital Decade

Vision: The EA Method Playbook

In the midst of continuing economic, political, competitive, and technological disruption over the next decade, your enterprise architecture (EA) practice will flounder unless it gains clear vision...

• Downloads: 645
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For Application Development & Delivery Professionals

Report:Readiness Assessment For Application Strategy Transformation

This tool is a self-test to determine how ready a company is to transform its application strategy by moving away from providing cost-effective systems of record and toward driving compelling user...

• Downloads: 24

For Enterprise Architecture Professionals

Report:Updated 2012: Case Study: Archstone, Drowning In Paper, Surfaces With A High-Impact BPM Solution

In 2009, Archstone, a leading real estate provider, used a business process management (BPM) suite from Appian to streamline manual processes and eliminate paper forms so the front-line associates...

• Downloads: 290

For Enterprise Architecture Professionals

Report:The Forrester Wave™: Multichannel Capture, Q3 2012

Vendors Move Toward Mature Service Offerings

If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

• Downloads: 594
• Comments: 1

For CIO Professionals

Report:Process-Driven Transformation Will Depend On Stronger Business-IT Partnerships

How IT Will Forge Lasting Relationships With Process Owners And Process Teams

Business process transformation requires an unprecedented level of collaboration among business owners, process teams, and IT, three groups not accustomed to working together. IT usually limits...

• Downloads: 466

For Application Development & Delivery Professionals

Report:Craft Your Future State BI Reference Architecture

Road Map: The Business Intelligence Playbook

In the face of rising data volume and complexity and increased need for self-service, enterprises need an effective business intelligence (BI) reference architecture to utilize BI as a key corporate...

• Downloads: 1154
• Comments: 1
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For CIO Professionals

Report:New Organizational Models Of IT Balance Efficiency With Responsiveness

To redesign an IT organization, you need to know the potential organizational models, their pros and cons, and how they would meet the needs of your organization. Fortunately, there are a relatively...

• Downloads: 595
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For Enterprise Architecture Professionals

Report:Develop The Implementation Road Map For BPM Excellence

Road Map: The Business Process Management Playbook

Developing an effective road map for business process management (BPM) is imperative if your initiative is to avoid a premature death. Managing processes effectively implies using processes to manage...

• Downloads: 350

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Business Technology Transformation, Q3 2012

The Majority Of The Vendors Are Leaders In This Emerging Market

Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients...

• Downloads: 917
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For Application Development & Delivery Professionals

Report:Digital Business Design Is The New Integration

Create A Cohesive Business From Your (Seemingly Random) Collection Of Applications And Data

Integration is a perennial challenge for application development and delivery (AD&D) professionals. Vintage, monolithic applications are hard to deal with, and point solutions abound, including point...

• Downloads: 455
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For Application Development & Delivery Professionals

Report:Navigate The Future Of CRM In 2013

Vision: The CRM Playbook

The only source of competitive advantage is the one that can survive technology-fueled disruption: an obsession with understanding, connecting with, serving, and delighting customers. But as...

• Downloads: 1979
• Rating:

For Business Process Professionals

Report:Forrester's Best Practices Framework For Customer Service Self-Assessment

• Downloads: 66
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For Application Development & Delivery Professionals

Report:Creating Your Transformation Strategy For Digital Experience Delivery

Strategic Plan: The Digital Experience Delivery Playbook

Digital customer experience is the next big opportunity for application development and delivery (AD&D) professionals. Business leaders responsible for marketing, sales, and support need advice and...

• Downloads: 389
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For Application Development & Delivery Professionals

Report:The Smart Way To Implement Process-Centric CRM

Deliver Breakthrough Customer Experiences By Transforming Business Processes

Organizations aspire to implement outside-in, customer-focused, cross-functional processes that transform the organization and set it on the path toward continuous improvement. They are moving from...

• Downloads: 1010
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For CIO Professionals

Report:Introducing The New Cabinet-Level City CIO

Strategic CIOs Collaboratively Build The Foundation Of Smart Cities

Local governments must address the needs of diverse and often growing constituencies with limited and often dwindling resources — following that age-old mandate of doing more with less....

• Downloads: 91

For CIO Professionals

Report:Smart Computing Connects CIOs With The Business

Sensors, Machine-To-Machine, Analytics, And Collaboration Help CIOs Solve Business Problems

It is no surprise that CIOs have shown keen interest in cloud computing, since its variations can help reduce IT's capital and operating costs and speed up delivery of projects. But many CIOs are...

• Downloads: 709
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For Enterprise Architecture Professionals

Report:Identify Essential Methods For Your Business Architecture Program

Processes: The Business Architecture Playbook

Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...

• Downloads: 553
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For Application Development & Delivery Professionals

Report:Increase Business Flexibility By Embracing Future Trends

Vision: The Business Applications Playbook

This report outlines the vision aspect of Forrester's solution for application development and delivery (AD&D) professionals working on business applications strategy. It summarizes the key business...

• Downloads: 1103
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For Application Development & Delivery Professionals

Report:Optimize Business Processes And Govern Transformation

Processes: The Business Applications Playbook

Application development and delivery (AD&D) professionals have a poor reputation among their line-of-business colleagues of being able to deliver timely, high-impact solutions. This research shows...

• Downloads: 252