For Marketing Leadership Professionals
Vision: The Emerging Touchpoints For Marketing Playbook
Emerging technologies — from smart objects and wearables to behind-the-scenes taxonomy tools — radically change how your customers think, act, and relate to others. Marketers who try to...
- Downloads: 620
For Customer Experience Professionals
Experience Persistence Transforms Fragmented Interactions Into A Unified System Of Engagement
Multidevice ownership and pervasive connectivity mean customers now have, use, and expect multiple ways to interact with companies far beyond the desktop or retail outlet. This change in behavior is...
- Downloads: 493