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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
We are trying to develop a comprehensive executive-level scorecard for our administration area or operations/service areas, not IT. We are looking for best practices to help us develop the format or framework for the scorecard. We would also be interested in any software packages that you would recommend that could assist in developing and maintaining a scorecard.
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