Forrester

Why Read This Report

What factors are changing the demand for roles in IT? To help answer this question, Forrester surveyed 140 IT decision-makers about why demand for some roles in IT is decreasing while for others it's increasing. Not surprisingly, improving the execution of processes and services was reported as the most important factor increasing demand. However, a close second in importance was the need for greater consistency of processes and services. Of those factors reducing demand, by far the most influential was cost reduction. Looking into this more deeply, we found that significant increases in the demand for roles require several factors to combine. However, a decrease across many roles can be caused solely by cost reduction.