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For Customer Experience Professionals

Where To Find Help For Web Design Projects, 2009 – A Social Computing Report

North American Interactive Agencies Report Their Capacity, Budget, And Industry Capabilities

May 08, 2009

By Vidya L. Drego with Harley Manning, Rachel Zinser

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Why Read This Report

Web site owners know that selecting the right Web design vendor can be a stressful and complicated endeavor. Budgets for design services are tight, but interactive design agencies are still selective about the projects they take on. To help kick-start the vendor selection process, Forrester gathered key data from 41 firms that have significant experience designing and developing Web sites — especially in the consumer packaged goods (CPG), financial services, and retail industries. Site owners beginning the process of hiring a new interactive design agency can get critical information on these 41 agencies, which range in size from less than 20 employees to more than 750.
Tags: Customer Experience Management, Direct Marketing, eCommerce, Email Marketing & RSS, Emerging Media, Emerging Methods, Interactive Marketing Strategy and Process, Marketing Organizational Structure, Mobile Marketing, Online Advertising, Search Marketing, Social Media, Sourcing & Procurement, Telecommunication Services, Web Design & Usability
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TABLE OF CONTENTS

  • North American Interactive Agencies Report In
  • Choosing The Right Design Agency Is Harder Than Ever

  • RECOMMENDATIONS

    Use Common Sense When Approaching The Agency Selection Process
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