Forrester

For Application Development & Delivery Professionals

Report:Quantify The Tangible Business Value Of BI

Business Case: The Business Intelligence Playbook

As the demand for pervasive and comprehensive business intelligence (BI) applications increases, so do the complexity and cost of large enterprise BI implementations. Organizations must demonstrate...

• Downloads: 2063

For Sourcing & Vendor Management Professionals

Report:Market Overview: IT Services In China, 2013

Businesses Now Have More Options To Drive Competitive Differentiation In China

China has entered a new phase of economic development, driven by government focus on expanding the domestic market. This transition will have a significant impact on private and public organizations...

• Downloads: 88

For Application Development & Delivery Professionals

Report:Market Overview: Digital Experience Service Providers

Turn The Odd Couple Into The Power Couple

Selecting a digital experience service provider is a complex and stressful task. In many cases, marketing teams select the service providers and oversee product selection, leaving IT to support and...

• Downloads: 303
• Comments: 2
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Enterprise Mobility Services, Q1 2013

Analysis Of 13 Global Leaders' Capabilities And How They Stack Up

Enterprise mobility is booming; organizations must connect with employees, customers, and partners in new ways and across new devices and applications. But many organizations don't know how to move...

• Downloads: 704
• Comments: 1
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For Security & Risk Professionals

Report:The Forrester Wave™: Information Security Consulting Services, Q1 2013

Ernst & Young, Deloitte, IBM, Accenture, PwC, And KPMG Lead, With Wipro Following Close Behind

The information security consulting market is growing explosively because security and risk professionals often lack the skill and bandwidth to accomplish their increasingly difficult mission. To...

• Downloads: 534
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For Sourcing & Vendor Management Professionals

Report:Navigating The Microsoft Services Landscape

Trends And Tradeoffs Of Leading Microsoft Services Players

Microsoft technologies span a wide range of products and services, including enterprise applications such as Dynamics AX and Dynamics CRM; desktop and collaboration applications such as Office,...

• Downloads: 383

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Business Intelligence Services Providers, Q4 2012

The 12 Market Leaders That Deserve To Be On Most Shortlists

In the past few years, the business intelligence (BI) services market has evolved significantly: advisory and management consulting firms have beefed up their implementation capabilities, while...

• Downloads: 1126
• Comments: 2
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For Infrastructure & Operations Professionals

Report:Source Business Technology Resiliency Capabilities

Tools And Technology: The Business Technology Resiliency Playbook

When anxious executives ask you to improve or maintain business resiliency across the enterprise, it's likely that you'll need help. The skills and expertise required to stay on top of key trends,...

• Downloads: 780

For Sourcing & Vendor Management Professionals

Report:Navigate The SaaS Implementation Partner Landscape

SI Overview For Salesforce.com, Workday, Google, And Other SaaS Integration Options

Organizations use software-as-a-service (SaaS) across more and more areas of their enterprise applications landscape — from customer relationship management (CRM) to human capital management...

• Downloads: 582

For Sourcing & Vendor Management Professionals

Report:SVM's New Stakeholder: Product Development

Changes In Product Development Provide An Opportunity For Sourcing Professionals To Move To The Heart Of The Business

Product development teams are faced with a myriad of pressures caused by the pervasiveness of technology, increased competition, and new requirements from customers. But at the same time, they are...

• Downloads: 149
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For CIO Professionals

Report:Mobile's Ascendance Will Accelerate IT Services Restructuring

The IT Services Opportunity In Systems Of Engagement

Mobile is more than just a pretty face. New platforms will usher in a whole new class of systems focused on engaging customers, employees, and business partners. The move to systems of engagement and...

• Downloads: 282
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For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Business Technology Transformation, Q3 2012

The Majority Of The Vendors Are Leaders In This Emerging Market

Today, business transformation is often about technology transformation. At the very least, business transformation is always technology-enabled, so what sort of consultants can best help clients...

• Downloads: 921
• Rating:

For Security & Risk Professionals

Report:The Forrester Wave™: Managed Security Services: North America, Q1 2012

The Nine Service Providers That Matter Most And How They Stack Up

In Forrester's 60-criteria evaluation of the North American managed security services market, we identified the nine significant service providers in this category — AT&T, CSC, Dell...

• Downloads: 1051
• Comments: 10
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For Sourcing & Vendor Management Professionals

Report:Market Overview: Mobility Services

Fast-Growing Market Gives Buyers Lots Of Choices But Also Tradeoffs

The emerging mobility services market creates choices for buyers. Leading organizations are scrambling to create mobile experiences for employees, partners, and customers — both applications...

• Downloads: 1816
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For eBusiness & Channel Strategy Professionals

Report:The Forrester Wave™: Global Commerce Service Providers, Q1 2012

SapientNitro, Deloitte, And IBM GBS Lead, With A Strong Pack Of Contenders Close Behind

In Forrester's 72-criteria evaluation of the top 12 global commerce service providers (GCSPs), we found that SapientNitro, Deloitte, and IBM Global Business Services (GBS) led the pack with their...

• Downloads: 1361
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For Sourcing & Vendor Management Professionals

Report:Cloud Strategies Of The Leading Global IT Infrastructure Outsourcing Providers

During the past two years, the initial exploratory interest by enterprise customers in cloud services has shifted toward more aggressive implementation plans, and the strategies of the global IT...

• Downloads: 1926
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For Sourcing & Vendor Management Professionals

Report:The SaaS Market Hits Mainstream: Adoption Highlights 2011

Forrester recently surveyed more than 1,000 firms across North America and Europe to better understand software-as-a-service (SaaS) adoption and the business drivers for SaaS usage. We found that...

• Downloads: 1050

For Customer Experience Professionals

Report:Beyond CRM: Manage Customer Experiences

Adopt An Outside-In Approach To Shift The CRM Mindset

Well-intentioned customer relationship management (CRM) efforts that focus on internal processes and objectives have largely failed to serve the most important stakeholder: the customer. Customer...

• Downloads: 1661
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For CIO Professionals

Report:Services-Led Solutions Reshape The Security Market

Redefining Your Competition, Partners, And Value Proposition When Everyone's A Security Vendor

The IT security market is about to undergo a significant transformation toward becoming a services-led market. Several disruptive trends are overwhelming end user IT security practices, and the...

• Downloads: 833

For Enterprise Architecture Professionals

Report:The Top 10 Business, Process, And Technology Trends Impacting Business Process Pros In 2011

Business process (BP) professionals live at the crossroads of business and technology, providing business process management (BPM) insights to technologists and process technology insights to...

• Downloads: 2064

For CIO Professionals

Report:US Tech Market Outlook: Q1 2011

Building A Springboard In 2011 For Even Stronger Growth In 2012

While overall US tech market growth of 8.0% in 2011 will be a bit slower than the 8.9% growth in 2010, this year will still be a bright year for tech vendors. Yet, based on their own revenue...

• Downloads: 1059

For CIO Professionals

Report:Cloud Services In ANZ Begin To Mature

CIOs Should Step Cautiously — Not All Segments Are Market-Ready

CIOs in Australia and New Zealand (ANZ) are beginning to examine the impact cloud can have on their businesses. This is the first step in broad market adoption of cloud computing. Before they make...

• Downloads: 435

For Sourcing & Vendor Management Professionals

Report:Market Overview: European IT Infrastructure Outsourcing

Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

• Downloads: 1334

For Sourcing & Vendor Management Professionals

Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

IBM Leads A Closely Packed Group Of Suppliers

In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

• Downloads: 3207
• Comments: 4
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For Sourcing & Vendor Management Professionals

Report:Market Overview: North American IT Infrastructure Outsourcing

IT infrastructure outsourcing (ITO) customers in North America enjoy a growing range of alternatives for services, encompassing a variety of categories including traditional outsourcers,...

• Downloads: 1456
• Comments: 1
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