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Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.
Business Case: The Business Intelligence Playbook
As the demand for pervasive and comprehensive business intelligence (BI) applications increases, so do the complexity and cost of large enterprise BI implementations. Organizations must demonstrate...
Turn The Odd Couple Into The Power Couple
Selecting a digital experience service provider is a complex and stressful task. In many cases, marketing teams select the service providers and oversee product selection, leaving IT to support and...

Outsourced testing is here to stay — but the situation is changing. In previous years, the decision to outsource testing was primarily cost driven; however, the decision to outsource today must...
Innovation Depends On More Than Product Strategy And Product Marketing
In the technology industry, thought leadership is as valuable as it is rare. While the industry is full of companies with big ideas, customers treat only a small number of these vendors as thought...
Mixing Agile Methods And Systems Integrators Requires An Artful Approach
Agile methods have become popular because, on average, they produce better outcomes. Agile's focus on learning by execution and a condensed set of engineering practices increases the cadence of...
Today, databases and related infrastructure have grown to become a significant part of most IT budgets, and continued growth in the volume of data and the number of database applications threatens to...
IBM, Informatica, Composite Software, And Denodo Technologies Lead, With Microsoft And Red Hat Close Behind
In Forrester's 123-criteria evaluation of information-as-a-service (IaaS) — also known as data services — vendors, we found that IBM, Informatica, Composite Software, and Denodo...
Eleven Trends Shape CRM Technology Adoption Agendas
As the economy recovers, what are the key trends that will drive customer relationship management (CRM) strategies and technology adoption in 2010? Business and IT professionals who support...
The Combined Unit Will Target Managed Services, SaaS-Based Solutions, And Cloud Computing
The proposed merger between GXS and Inovis will combine the resources of two of the largest business-to-business (B2B) service providers. Forrester does not believe that this development should be...
Software Supermajors Set The Trend For Integrated Solutions
Various prominent mergers and acquisitions (M&A) in early 2008 significantly changed the face of the business application software market, leading to the rise of the software supermajors. In the...