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For Customer Experience Professionals
Although single-channel interactions satisfy more than 70% of consumers, the results aren't so great when it comes to Web-to-store shopping. Less than two-thirds of consumers are satisfied when...
- Downloads: 682
For CIO Professionals
Report:Distributed Enterprise 2.0
CIOs In Consumer-Facing, Distributed Firms Can Capitalize On Cloud Computing
In a desperate effort to maintain the connection with fickle consumers, line-of-business executives and their allies in IT are conspiring to lower the IT drawbridge in order to deliver personalized...
- Downloads: 927