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Your customers increasingly interact with your products and service directly through the software they touch: mobile apps, connected products, websites, and digital experiences. If the software fails or fails to delight, the brand suffers. Even physical products, from automobiles to thermostats, are increasingly fueled by software.
But software doesn't stop with the applications customer's touch. It pervades your entire product and service experience, from call center reps to analytically derived custom offers from marketing. More than ever, software either enriches or degrades your brand. It's time for companies to acknowledge the central role of software and elevate it from an IT-led application development group to a business-led product-development function. This Webinar looks at:
Agenda:
Key takeaways:
Vendors mentioned: Accenture, Apple, CloudOps, Cognizant, HCL, IBM, Infosys, MapMyFitness, salesforce.com, Samsung, TCS, and Wipro.
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Your customers increasingly interact with your products and service directly through the software they touch: mobile apps, connected products, websites, and digital experiences. If the software fails — or fails to delight — the brand suffers. Even physica
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