Wolfgang Benkel

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Wolfgang is principal analyst in Forrester's IT sourcing and vendor management practice in Europe. He has built extensive experience in advising clients on outsourcing contracts, with a specific focus on application, infrastructure, and infrastructure-related and consulting services. He has extensive experience in outsourcing strategy, service definition and pricing, RFP design and review, vendor selection support, service transition, contract negotiation support, contract and SLA review, market price analysis, and integration of external providers in existing IT service management environments. Wolfgang supports outsourcing initiatives within a context of multimillion-euro outsourcing contracts.

Previous Work Experience

Wolfgang came to Forrester from Gartner, where he worked as a director consultant and team leader of Gartner's sourcing and benchmarking practice. Before this, he was with META Group as a director consultant. In this position, he worked in the IT operations and benchmarking practice of META Group.

Before META Group, Wolfgang worked for six years as a technical manager at Computer Associates (CA), with responsibility for system management solutions at CA's German strategic accounts. Prior to that, he worked for 11 years for different manufacturing companies in varying roles, including system programmer for IBM mainframe environments and data center manager with responsibility for production control, system programming, network management, and help desk.

Wolfgang was chairman of the META Group Sourcing Conference at Munich, Germany, in July 2004.


Wolfgang received a computer science diploma from the University Dortmund, Germany.

Wolfgang Benkel's Research

  • For Application Development & Delivery Professionals

    Report: Developing Modern Applications With Agile Outsourcing: Part One

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application deve...

    • Downloads: 112
  • For Sourcing & Vendor Management Professionals

    Report: Measuring Satisfaction For Technology Services

    As technology becomes a critical part of delivering value to customers, the measurement of customer satisfaction (CSAT) in outsourcing relationships rises in importance. The reputation and value...

    • Downloads: 120
  • For Sourcing & Vendor Management Professionals

    Report: Pricing Data Center Services

    The pricing of managed data center (DC) services, like server and storage management and database administration, is changing rapidly. Decreasing hardware costs, increasing efficiency, and the u...

    • Downloads: 325
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report: Use Services Benchmarks To Improve Outsourcing Relationships

    Services outsourcing contracts are snapshots of outsourcing relationships, ones which reflect the desired relationship when the contract is signed. But life goes on, and services relationships c...

    • Downloads: 176
  • For Sourcing & Vendor Management Professionals

    Report: Improve Service Management Processes To Gain Greater Agility In Multisourcing

    In outsourcing, service management processes regulate collaboration and communication between all the parties involved in service delivery. In staff-augmentation models, all of these processes a...

    • Downloads: 157
  • For Sourcing & Vendor Management Professionals

    Report: The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

    In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS, Acc...

    • Downloads: 3471
    • Comments: 6
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  • For Sourcing & Vendor Management Professionals

    Report: Desktop Managed Services Pricing And Delivery Models Evolve

    Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate a...

    • Downloads: 1751
    • Comments: 2
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report: Market Overview: European IT Infrastructure Outsourcing

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery, produ...

    • Downloads: 1422
  • For Sourcing & Vendor Management Professionals

    Report: Identify, Select, And Manage Your Sourced Services Portfolio

    Services sourcing is a discipline with increasing importance for many companies, one that helps them manage growing business challenges and support dynamic of company marketplaces: from the need...

    • Downloads: 1064
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report: Service Pricing Models Are The Key To Outsourcing Flexibility

    With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flav...

    • Downloads: 834
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