CLIP THIS INQUIRY

Select a group :

Group Name
Create New GroupClip

Wolfgang Benkel

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Wolfgang is principal analyst in Forrester's IT sourcing and vendor management practice in Europe. He has built extensive experience in advising clients on outsourcing contracts, with a specific focus on application, infrastructure, and infrastructure-related and consulting services. He has extensive experience in outsourcing strategy, service definition and pricing, RFP design and review, vendor selection support, service transition, contract negotiation support, contract and SLA review, market price analysis, and integration of external providers in existing IT service management environments. Wolfgang supports outsourcing initiatives within a context of multimillion-euro outsourcing contracts.

Previous Work Experience

Wolfgang came to Forrester from Gartner, where he worked as a director consultant and team leader of Gartner's sourcing and benchmarking practice. Before this, he was with META Group as a director consultant. In this position, he worked in the IT operations and benchmarking practice of META Group.

Before META Group, Wolfgang worked for six years as a technical manager at Computer Associates (CA), with responsibility for system management solutions at CA's German strategic accounts. Prior to that, he worked for 11 years for different manufacturing companies in varying roles, including system programmer for IBM mainframe environments and data center manager with responsibility for production control, system programming, network management, and help desk.

Wolfgang was chairman of the META Group Sourcing Conference at Munich, Germany, in July 2004.


Education

Wolfgang received a computer science diploma from the University Dortmund, Germany.

Research Coverage:

Capgemini, Cognizant Technology Solutions, Dell, Google, Hewlett-Packard, IBM, Infosys Technologies, Sourcing & Procurement, Sourcing Strategy & Execution, Tata Consultancy Services, Technology Pricing & Licensing, Wipro

Refine your results

Methodology

Topics

Region

11 results in Reports

  • Wolfgang Benkel
  • Sourcing & Procurement
  • Past 18 months

  • For Sourcing & Vendor Management Professionals

    Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

    Wolfgang BenkelMarch 01, 2013

    Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

    • Downloads: 171
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

    Wolfgang Benkel, Lutz PeichertOctober 25, 2012

    In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

    • Downloads: 234
    • Comments: 2
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Align Services Sourcing With Internal Capabilities

    Strategic Plan: The Services Sourcing Playbook

    Wolfgang BenkelOctober 19, 2012

    Sourcing and vendor management (SVM) professionals need to know their strategic objectives before starting a new sourcing initiative. But making a smart sourcing decision depends on many factors,...

    • Downloads: 222
    • Comments: 2
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Create An Effective Sourcing Strategy

    Strategic Plan: The SVM Practice Playbook

    Lutz Peichert, Wolfgang BenkelOctober 01, 2012

    As more and more companies rely on external suppliers to facilitate core business operations, the need for a clearly defined sourcing strategy is more important than ever. Successful companies have...

    • Downloads: 443
    • Comments: 1
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Sourcing Responsibility Assessment Tool

    Wolfgang BenkelAugust 21, 2012

    At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

    • Downloads: 41
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Identify The Right Responsibilities For Your Outsourcing Relationship

    When It Comes To Process Responsibilities, The Devil Is In The Details

    Wolfgang BenkelAugust 21, 2012

    At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

    • Downloads: 272

  • For Sourcing & Vendor Management Professionals

    Report:Services Contract Structure Checklist

    Wolfgang BenkelJuly 12, 2012

    Forrester regularly advises clients on contract best practices for outsourcing deals related to application and infrastructure services. In our reviews, we see many instances where clients have...

    • Downloads: 66

  • For Sourcing & Vendor Management Professionals

    Report:Maximize Value With IT Services Contractual Terms

    Contractual Terms: The Services Sourcing Playbook

    Wolfgang BenkelMay 03, 2012

    A contract is the foundation of any outsourcing relationship. It describes all aspects of the engagement, including the scope of work to be performed, the obligations of all participating parties,...

    • Downloads: 470
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:How To Implement Successful Innovation In Outsourcing Relationships

    Differentiate Between Continuous Improvement And Innovation

    Wolfgang BenkelApril 10, 2012

    This report outlines Forrester's solution for sourcing and managing IT services providers. It is designed to help sourcing and vendor management (SVM) pros develop the appropriate contractual terms...

    • Downloads: 475
    • Comments: 2
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Selecting The Right Pricing Models For Infrastructure Services

    Wolfgang BenkelDecember 22, 2011

    Pricing models, especially in infrastructure outsourcing contracts, are the key to making outsourcing progressive, agile, and flexible. Alternatively, they can be the root cause for a static...

    • Downloads: 558

  • For Sourcing & Vendor Management Professionals

    Report:Benchmarking Within The Sourcing Life Cycle

    Wolfgang BenkelDecember 07, 2011

    Forrester clients often tell Forrester that they have a strong demand for service price information and a high interest in comparing their existing business and IT services with the market. Many of...

    • Downloads: 323
 
Loading...

Browse

About Forrester

Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Roles We Serve

Forrester supports leaders in 13 roles across three distinct client segments: Business Technology, Marketing & Strategy, and Technology Industry.

Analysts & Coverage Areas

Aligned to your professional role, Forrester's analysts are experts in the specific technologies, issues, and trends currently impacting your business.

Research
Latest Reports
Playbooks
Charts & Figures
Forrester Waves
Planned Research
Data
Consumer Data
Business Data
Events
Forums
Webinars
Workshops
Tools & Templates
Vendor Selection Aids
Best Practice & Self-Assessments
Models & Calculators
Document Templates

Forrester Leadership Boards

Fresh thinking and collaborative problem-solving through an unmatched combination of peer networking, forward-looking analysis, and professional guidance.

Consulting

Our expert analysts provide custom research-based frameworks to guide you through each phase of your critical business initiatives from identifying opportunity to optimizing results.

Community

Connect with peers and analysts, share your views, and ask questions on key business issues.

Blog

Forrester analysts weigh in on the latest business and technology news.

  • BROWSE
  • Register
  • Call +1 617.613.5730
  • Cart