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Wolfgang Benkel

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Wolfgang is principal analyst in Forrester's IT sourcing and vendor management practice in Europe. He has built extensive experience in advising clients on outsourcing contracts, with a specific focus on application, infrastructure, and infrastructure-related and consulting services. He has extensive experience in outsourcing strategy, service definition and pricing, RFP design and review, vendor selection support, service transition, contract negotiation support, contract and SLA review, market price analysis, and integration of external providers in existing IT service management environments. Wolfgang supports outsourcing initiatives within a context of multimillion-euro outsourcing contracts.

Previous Work Experience

Wolfgang came to Forrester from Gartner, where he worked as a director consultant and team leader of Gartner's sourcing and benchmarking practice. Before this, he was with META Group as a director consultant. In this position, he worked in the IT operations and benchmarking practice of META Group.

Before META Group, Wolfgang worked for six years as a technical manager at Computer Associates (CA), with responsibility for system management solutions at CA's German strategic accounts. Prior to that, he worked for 11 years for different manufacturing companies in varying roles, including system programmer for IBM mainframe environments and data center manager with responsibility for production control, system programming, network management, and help desk.

Wolfgang was chairman of the META Group Sourcing Conference at Munich, Germany, in July 2004.


Education

Wolfgang received a computer science diploma from the University Dortmund, Germany.

Research Coverage:

Capgemini, Cognizant Technology Solutions, Dell, Google, Hewlett-Packard (HP), IBM, Infosys Technologies, Sourcing & Procurement, Sourcing Strategy & Execution, Tata Consultancy Services (TCS), Technology Pricing & Licensing, Wipro

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20 results in Reports

  • Wolfgang Benkel
  • Sourcing Strategy & Execution

  • For Sourcing & Vendor Management Professionals

    Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

    Wolfgang BenkelMarch 1, 2013

    Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

    • Downloads: 192
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Critical Sourcing Decisions Depend On Your Application Portfolio Analysis

    Wolfgang Benkel, Lutz PeichertOctober 25, 2012

    In the realm of IT services sourcing, the strategic decisions and vendor selection process for your company's applications and infrastructures are perhaps the most important. Your service...

    • Downloads: 241
    • Comments: 2
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Align Services Sourcing With Internal Capabilities

    Strategic Plan: The Services Sourcing Playbook

    Wolfgang BenkelOctober 19, 2012

    Sourcing and vendor management (SVM) professionals need to know their strategic objectives before starting a new sourcing initiative. But making a smart sourcing decision depends on many factors,...

    • Downloads: 239
    • Comments: 2
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Create An Effective Sourcing Strategy

    Strategic Plan: The SVM Practice Playbook

    Lutz Peichert, Wolfgang BenkelOctober 1, 2012

    As more and more companies rely on external suppliers to facilitate core business operations, the need for a clearly defined sourcing strategy is more important than ever. Successful companies have...

    • Downloads: 463
    • Comments: 1
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Identify The Right Responsibilities For Your Outsourcing Relationship

    When It Comes To Process Responsibilities, The Devil Is In The Details

    Wolfgang BenkelAugust 21, 2012

    At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

    • Downloads: 279

  • For Sourcing & Vendor Management Professionals

    Report:Sourcing Responsibility Assessment Tool

    Wolfgang BenkelAugust 21, 2012

    At Forrester, we see a lot of focus on the standardization of application and infrastructure service outsourcing agreements, particularly related to service-level agreements (SLAs), contract terms...

    • Downloads: 41
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Services Contract Structure Checklist

    Wolfgang BenkelJuly 12, 2012

    Forrester regularly advises clients on contract best practices for outsourcing deals related to application and infrastructure services. In our reviews, we see many instances where clients have...

    • Downloads: 66

  • For Sourcing & Vendor Management Professionals

    Report:Maximize Value With IT Services Contractual Terms

    Contractual Terms: The Services Sourcing Playbook

    Wolfgang BenkelMay 3, 2012

    A contract is the foundation of any outsourcing relationship. It describes all aspects of the engagement, including the scope of work to be performed, the obligations of all participating parties,...

    • Downloads: 482
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:How To Implement Successful Innovation In Outsourcing Relationships

    Differentiate Between Continuous Improvement And Innovation

    Wolfgang BenkelApril 10, 2012

    This report outlines Forrester's solution for sourcing and managing IT services providers. It is designed to help sourcing and vendor management (SVM) pros develop the appropriate contractual terms...

    • Downloads: 481
    • Comments: 2
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Selecting The Right Pricing Models For Infrastructure Services

    Wolfgang BenkelDecember 22, 2011

    Pricing models, especially in infrastructure outsourcing contracts, are the key to making outsourcing progressive, agile, and flexible. Alternatively, they can be the root cause for a static...

    • Downloads: 562

  • For Sourcing & Vendor Management Professionals

    Report:Benchmarking Within The Sourcing Life Cycle

    Wolfgang BenkelDecember 7, 2011

    Forrester clients often tell Forrester that they have a strong demand for service price information and a high interest in comparing their existing business and IT services with the market. Many of...

    • Downloads: 323

  • For Sourcing & Vendor Management Professionals

    Report:Case Study: Best Practices In Managing Outsourcing Service Levels

    DLR IT Refines Its Service Management Framework

    Wolfgang BenkelOctober 24, 2011

    IT plays a critical role in the development programs of DLR (Deutsche Gesellschaft für Luft-und Raumfahrt), the German aerospace center. DLR relies heavily on its IT organization to provide its...

    • Downloads: 498

  • For Sourcing & Vendor Management Professionals

    Report:Service Pricing Models Are The Key To Outsourcing Flexibility

    Wolfgang BenkelOctober 4, 2011

    With the right pricing models, sourcing and vendor management (SVM) professionals can build the foundation for flexibility in infrastructure outsourcing contracts. Flexibility has different flavors,...

    • Downloads: 765

  • For Sourcing & Vendor Management Professionals

    Report:Use Service-Level Credits And Incentives To Manage The Value In Outsourcing Relationships

    Wolfgang BenkelAugust 4, 2011

    Service-level credits and incentive models are important tools to help outsourcing clients increase business alignment and enforce service-level achievement. Although we speak with many clients who...

    • Downloads: 387

  • For Sourcing & Vendor Management Professionals

    Report:Mitigate Risk And Maximize Value In Service-Level Definitions

    Today's Outsourcing Service Levels Don't Cover Client's Business Needs

    Wolfgang BenkelJuly 8, 2011

    As more companies build out IT and business service catalogs, the business relevance of strong service levels is increasing. Unfortunately, most service levels are poorly defined and don't support...

    • Downloads: 632
    • Comments: 1
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Selecting The Right Service Level For Your Outsourcing Model

    Wolfgang BenkelMay 25, 2011

    Many sourcing professionals ask Forrester about the "standard" service levels that should guide their outsourcing relationships. Yet in practice, the efficiency and effectiveness of service-level...

    • Downloads: 607

  • For Sourcing & Vendor Management Professionals

    Report:The Forrester Wave™: Global IT Infrastructure Outsourcing, Q1 2011

    IBM Leads A Closely Packed Group Of Suppliers

    William Martorelli, Wolfgang BenkelMarch 11, 2011

    In Forrester's 36-criteria evaluation of global IT infrastructure management vendors, we found that IBM leads a closely packed group of leaders including HCL, Capgemini, Wipro, Infosys, TCS,...

    • Downloads: 3227
    • Comments: 4
    • Rating:

  • For Sourcing & Vendor Management Professionals

    Report:Market Overview: European IT Infrastructure Outsourcing

    Wolfgang BenkelMarch 11, 2011

    Several forces are slowly transforming the stable but growing market for IT infrastructure services in Europe, including the rising profile of offshore suppliers, maturing global delivery,...

    • Downloads: 1345

  • For Sourcing & Vendor Management Professionals

    Report:Negotiating Desktop Outsourcing Deals

    Impact Factors Help You Decide When To Accept Standard Offers And When To Require Custom Solutions

    Wolfgang BenkelNovember 17, 2010

    Many companies are unprepared when they start their outsourcing initiatives, lacking a structured way to consider the major factors that will affect their outsourcing needs. This lapse leads to...

    • Downloads: 520

  • For Sourcing & Vendor Management Professionals

    Report:Desktop Managed Services Pricing And Delivery Models Evolve

    SVM Professionals Should Take Advantage Of New Opportunities

    Andrew Parker, Wolfgang BenkelMay 10, 2010

    Technology and service delivery innovation has accelerated again in the field of desktop computing in the enterprise. There are multiple opportunities for enterprise sourcing teams to evaluate around...

    • Downloads: 1668
    • Comments: 2
    • Rating:
 
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