Wolfgang Benkel

Principal Analyst serving Sourcing & Vendor Management PROFESSIONALS

Wolfgang is principal analyst in Forrester's IT sourcing and vendor management practice in Europe. He has built extensive experience in advising clients on outsourcing contracts, with a specific focus on application, infrastructure, and infrastructure-related and consulting services. He has extensive experience in outsourcing strategy, service definition and pricing, RFP design and review, vendor selection support, service transition, contract negotiation support, contract and SLA review, market price analysis, and integration of external providers in existing IT service management environments. Wolfgang supports outsourcing initiatives within a context of multimillion-euro outsourcing contracts.

Previous Work Experience

Wolfgang came to Forrester from Gartner, where he worked as a director consultant and team leader of Gartner's sourcing and benchmarking practice. Before this, he was with META Group as a director consultant. In this position, he worked in the IT operations and benchmarking practice of META Group.

Before META Group, Wolfgang worked for six years as a technical manager at Computer Associates (CA), with responsibility for system management solutions at CA's German strategic accounts. Prior to that, he worked for 11 years for different manufacturing companies in varying roles, including system programmer for IBM mainframe environments and data center manager with responsibility for production control, system programming, network management, and help desk.

Wolfgang was chairman of the META Group Sourcing Conference at Munich, Germany, in July 2004.

Education

Wolfgang received a computer science diploma from the University Dortmund, Germany.

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10 results in Reports

  • Wolfgang Benkel
  • Vendor Management
  • For Application Development & Delivery Professionals

    Report:Developing Modern Applications With Agile Outsourcing: Part One

    Best Practices For Successful Partnerships

    Agile development (or simply "Agile") continues to see consistent, strong adoption. However, Forrester survey data shows that only a small percent of firms are outsourcing Agile application...

    • Downloads: 113
  • For Sourcing & Vendor Management Professionals

    Report:Best Practices For Continuous Improvement In Outsourcing

    Continuous Improvement: The Services Sourcing Playbook

    Many outsourcing relationships don't evolve much because they are lacking continuous improvement (CI), one of the important elements in outsourcing contracts. IT organizations want to keep their...

    • Downloads: 283
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Identify, Select, And Manage Your Sourced Services Portfolio

    Executive Overview: The Services Sourcing Playbook

    Services sourcing is a discipline with increasing importance for many companies, one that helps them manage growing business challenges and support dynamic of company marketplaces: from the need for...

    • Downloads: 1065
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Define Your Governance Model For Outsourcing Relationships

    Organization: The Services Sourcing Playbook

    At Forrester, we see clients apply a variety of vendor governance models in their outsourcing relationships. These governance models cover the spectrum of IT services engagements, including: managed...

    • Downloads: 434
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Prepare Your Services Sourcing For Future Success

    Landscape: The Services Sourcing Playbook

    The way you source IT services is undergoing a revolution. The fundamental business requirements related to globalization — constant cost pressure paired with uncertain future market conditions...

    • Downloads: 269
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Assess Your Outsourcing Maturity To Improve Your Outsourcing Relationships

    Today, many companies see outsourcing as a strategic function and seek help from IT services providers to build and operate their IT environment. Yet the result of the outsourcing trend is the...

    • Downloads: 317
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Maximize Value With IT Services Contractual Terms

    A contract is the foundation of any outsourcing relationship. It describes all aspects of the engagement, including the scope of work to be performed, the obligations of all participating parties,...

    • Downloads: 559
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:How To Implement Successful Innovation In Outsourcing Relationships

    Differentiate Between Continuous Improvement And Innovation

    This report outlines Forrester's solution for sourcing and managing IT services providers. It is designed to help sourcing and vendor management (SVM) pros develop the appropriate contractual terms...

    • Downloads: 543
    • Comments: 2
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report:Case Study: Best Practices In Managing Outsourcing Service Levels

    DLR IT Refines Its Service Management Framework

    IT plays a critical role in the development programs of DLR (Deutsche Gesellschaft für Luft-und Raumfahrt), the German aerospace center. DLR relies heavily on its IT organization to provide its...

    • Downloads: 535
  • For Sourcing & Vendor Management Professionals

    Report:Use Service-Level Credits And Incentives To Manage The Value In Outsourcing Relationships

    Service-level credits and incentive models are important tools to help outsourcing clients increase business alignment and enforce service-level achievement. Although we speak with many clients who...

    • Downloads: 430