Forrester

Why Read This Report

Business process pros face many steep challenges. Our research shows that many of the issues are thorny organizational challenges rather than more straightforward technical problems. To help, Forrester recently published three important assessment guides that together form our business process management (BPM) framework. When used from start to finish, the guides and assessment tools take business process pros from evaluating their organizations' maturity and readiness for business process change to implementing a business process management suite (BPMS) based on best practices. Use these guides, for example, if you need insights into strategic, management, and organizational issues like the level of effort needed to achieve your business transformation goals; staffing a BPM team drawn from process practitioners, technologists, and the business; or setting up a BPMS center of excellence (COE).