Forrester

For CIO Professionals

Report:Introducing The Forrester BT Leadership Maturity Model

A Self-Assessment Framework To Focus And Accelerate Your Transformation

Many CIOs struggle to answer two deceptively simple questions: 1) How are we doing, and 2) what should I prioritize? These questions invite a host of complexities, raising questions about the role of...

• Downloads: 598

For CIO Professionals

Report:Sustained Innovation Propels The Business Engine

Business Impact: The Innovation Playbook

"Innovate or die" is not just a catchy slogan — it's the nature of business today. Shortened business cycles, competitors entering and establishing market presence overnight, and social...

• Downloads: 428
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For Chief Information Officer Professionals

Blog:Lessons On Innovation From Forrester's Forum For CIOs' Innovation Panel

I recently had the distinct pleasure of moderating a panel discussion on innovation at Forrester’s Forum For CIOs, where I was able to share the stage with Lawrence Lee, Sr. Director of...

For CIO Professionals

Report:Measure The Effectiveness Of The Strategic Planning Process

Performance Management: The BT Strategic Planning Playbook

The ultimate judges of any strategic planning process are the business technology (BT) users who need to produce business benefits with the technology. The goals, desires, and needs of this group are...

• Downloads: 566
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For Chief Information Officer Professionals

Blog:Do Business Cases for "Must Do's"? Absolutely!

I am periodically asked whether a business case should be required for those projects that fall into the "must do" category - projects such as those required to meet regulatory or auditing needs,...

For Chief Information Officer Professionals

Blog:Innovate Or Die: An Introduction To The CIO Innovation Playbook

 "Innovate or die" is not just a catchy slogan. It’s the way that businesses need to operate in this market-driven world. And, as technology underpins more and more products, services,...

For CIO Professionals

Report:The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions

Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. TEI...

• Downloads: 3043

For CIO Professionals

Report:Industry Innovation: US Federal Government

Technology Trends That Will Change The Way Government Operates

The US government, with its almost $80 billion annual IT budget, is one of the largest consumers of IT goods and services in the world. It is therefore not surprising that the same technological...

• Downloads: 786

For CIO Professionals

Report:Forrester's BT Portfolio Management Leadership Maturity Self-Assessment

This self-assessment workbook will help IT leaders assess the current state of their BT portfolio management leadership maturity and will serve as a tool to guide the organization’s development...

• Downloads: 38

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:Forrester's Technology Investment Matrix Clarifies Technology Risk Issues And Strategies

Risk, as it pertains to technology development and operations, comes in many guises and requires different mitigation strategies. Unfortunately, many organizations apply a set of imprecise,...

• Downloads: 661

For CIO Professionals

Tool:Two Factors Define Four Distinct Workforce Segments

For CIO Professionals

Report:Empowered Business Technology Defined

The Future IT Organization And Its Implications For CIOs

The empowered era has brought about a paradigm shift for IT organizations. Employees and customers are no longer relying on IT to provision and manage technology. They are using social, mobile,...

• Downloads: 818
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For CIO Professionals

Report:Case Study: BAE Systems Uses Customer Satisfaction Metrics To Focus On Business Value

Charles Newhouse, head of strategy and design in the enterprise IT services group at BAE Systems in the UK, felt that IT's traditional quarterly operational reports were not serving IT or the...

• Downloads: 361

For CIO Professionals

Report:Building An IT Portfolio Management Function

The IT portfolio represents the collection of projects, expenditures, and existing technology investments. IT portfolio management includes oversight, management, and control of the current and...

• Downloads: 1789
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For CIO Professionals

Tool:The BT Portfolio Management Leadership Maturity Self-Assessment At A Glance

For Chief Information Officer Professionals

Blog:Rethinking “Time To Value” For BT Initiatives

  I had an interesting conversation with a Forrester client in response to an inquiry about the definition of “time to value” for technology solutions. When I received the...

For Chief Information Officer Professionals

Blog:Post-Sequester IT Strategic Planning

I'll leave it to the political pundits to read the tea leaves on the yes/no/how long of sequester-driven cuts to US government spending. What I will say is that a climate of cut-over-growth will...

For CIO Professionals

Report:The Empowered BT CIO

A Road Map For CIOs To Succeed In An Empowered World

Many pundits are writing the CIO's obituary. Your employees and the business are no longer relying on IT to provision and deliver technology. They are using technologies like social, mobile, cloud,...

• Downloads: 839
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For CIO Professionals

Report:CIOs Are Not Ready To Support Business Innovation

Benchmarks: The Innovation Playbook

While innovation is a hot topic among most of the organizations we work with, our recent survey of IT leaders indicates that a minority of firms have formalized their practices and processes. Only...

• Downloads: 380
• Comments: 1
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For CIO Professionals

Report:Fuel Business Growth Via The BT Innovation Portfolio

Portfolio Management: The Innovation Playbook

While many organizations believe that they can generate innovative ideas, few have defined processes to empirically evaluate the ideas and make the proper funding decisions on a case-by-case basis....

• Downloads: 347
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For CIO Professionals

Report:Learning From IT Satisfaction Surveys

Measure Expectations As Well As Satisfaction

Although spending on IT may be up a bit from past years, there is by no means any money to waste. CIOs must carefully prioritize initiatives and allocate scarce monetary and human resources to...

• Downloads: 513

For Chief Information Officer Professionals

Blog:Have You Changed Your Budget/Planning Cycle? We Want To Know

Many organizations have seen large swings over the past two years in IT spending on technology, business spending on technology, and the way that IT and business interact to best manage business...

For CIO Professionals

Report:CIOs: Step Up And Support Your Company's Customers

Budgets, Planning, And Measurement Of Customer Satisfaction Reside Outside Of IT Today

In today's technology-fueled marketplace, CIOs must provide the underlying systems, processes, and communications channels for interacting and engaging with the company's customers. CIOs that...

• Downloads: 296
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For Chief Information Officer Professionals

Blog:Managing A Portfolio Of Innovations

CIOs consistently tell us that they want to exploit new technologies to drive innovation in the business. While many CIOs have groups chartered with R&D or new technology research, and most...