Forrester

For Sourcing & Vendor Management Professionals

Report:Do Your Software Contracts Permit External Use?

Buyers Should Act Now To Avoid Excessive, Unexpected Charges For Basic Third-Party Access To Their Business Systems

Many IT sourcing managers are facing unexpected additional software costs because they have used their enterprise systems to work more closely with third parties, only to find that their license...

• Downloads: 309

For Chief Information Officer Professionals

Blog:Is SharePoint 2010 Social Ready For Prime Time?

This morning Microsoft launched SharePoint 2010, the follow-up to the very successful Microsoft Office SharePoint Server (MOSS) 2007. As the morning progresses, I receive more and more notifications...

For eBusiness & Channel Strategy Professionals

Tool:Web Site User Benchmark Criteria

For Application Development & Delivery Professionals

Report:Project Manager Assessment Workbook

The Project Manager Assessment Workbook can be used to evaluate an individual's strengths and growth opportunities across a set of capabilities, knowledge, and skills that are important for a...

• Downloads: 54

For Chief Information Officer Professionals

Blog:Calculating The Fully Loaded Costs Of Corporate Email: It's Bigger Than You Think

by Ted Schadler Since colleague Chris Voce and I published a pair of reports on corporate email in the cloud (one on the infrastructure and operations and one on the cost of running email...

For Marketing Leadership Professionals

Report:Taking Digital Music To The Mainstream: The Music Product Features For The Living Room

The iPod heralded a new paradigm in music consumption, but it has done little to counter the impact of the CD's terminal decline; it may even have helped accelerate it. Although mobile music now...

• Downloads: 377

For Application Development & Delivery Professionals

Blog:Cloud Or No Cloud You Still Have To Write Code

I am experiencing Cloud fatigue already. If I hear anyone even come close to uttering the word "Cloud 2.0", I might be found hiding in the Forrester fitness room in a fetal position. I am a fan of...

For eBusiness & Channel Strategy Professionals

Blog:How Do I Get My Customers To Use My Mobile Services?

You have to have a plan. It has to be part of your budget for mobile. There are hundreds of thousands of applications let alone SMS programs and mobile Web sites. You'll have to be active in...

For Application Development & Delivery Professionals

Blog:Winning!?

 Are you winning? No, this is not about Charlie Sheen! I mean, are you one of the “fortunate” ones leading application delivery in a firm that is winning? Today’s economy is a...

For Security & Risk Professionals

Report:Shift In Ownership: Protecting Data Outside Your Four Walls

In September 2009, Forrester hosted a two-day event designed to help security and risk professionals understand the top three shifts impacting their job heading. This document summarizes the key...

• Downloads: 9

For Chief Marketing Officer Professionals

Blog:Thoughts From The 2012 TVOT Conference: Where Are The Marketers?

Yesterday, Researcher Mike Glantz on my team attended the TV of Tomorrow (TVOT) conference in New York City. Practically from the conference floor, here is what he had to say: "The conference was a...

For eBusiness & Channel Strategy Professionals

Report:Online Retailers' Adoption Of Online Video Content Is Ahead Of Consumers' Preferences

Sixty-eight percent of the top 50 Internet retailers use video content on their Web sites, compared with 18% in 2008. Online retailers are committed to making product videos central to their...

• Downloads: 568
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For Technology Marketing Professionals

Blog:You don't have to invent new markets

A colleague, Ray Wang, has loads of fascinating statistics in his recent data overview, "The State Of Enterprise Software Adoption: 2007 To 2008." A staggering number of companies have developed and...

For Consumer Product Strategy Professionals

Blog:Music Subscriptions wherefore art thou?

With paid music downloads falling far short of offsetting the impact of declining CD sales, next generation subscription services need to succeed if recorded music sales are ever going to come out...

For Infrastructure & Operations Professionals

Report:Trends: The Diversification Of End User Experience Monitoring

Expand End User Monitoring For A More Proactive I&O

Understanding the performance of a business service starts with monitoring at the end user level, a trend that software-as-a-service (SaaS) and other forms of cloud computing are reinforcing. But...

• Downloads: 710

Discussion:Customer Experience Maturity Assessment

Hello, Harley,We've completed our maturity assessment internally and now have a plan toward achieving maturity (a moving target). One of the 'aha' moments in doing the assessment with a...

For Vendor Strategy Professionals

Blog:Finally, SAP Is Acquiring (At Least A Mobile) Middleware

Finally, SAP Is Acquiring (At Least A Mobile) Middleware SAP’s customers and the analyst community have been speculating about the possibility of SAP acquiring a middleware company for a...

For Enterprise Architecture Professionals

Report:What's Next For The IT-To-BT Transformation: The Contractualization Trend

The combination of the current economic climate and business globalization is accelerating the evolution of business models toward a networked model, where businesses focus on their core competencies...

• Downloads: 797

For Application Development & Delivery Professionals

Blog:Social Media Will Play A Big Part In BI's Future

When preparing for our upcoming Forrester Data Management Tweet Jam (May 13th, 2-3pm ET) -“What BI is Not!”- we got together with a few of Forrester’s data management and BI...

For Application Development & Delivery Professionals

Blog:Dev Teams Juggle Compliance, Agility Without Major Injuries

Now that Agile has moved into the mainstream, it is encountering a whole new raft of challenges, including compliance. The word on the street for at least the past couple of years is that trying to...

For Marketing Leadership Professionals

Tool:CORE B2B Diagnostic

For CIO Professionals

Report:European Enterprises Versus SMBs: Server Virtualization

Using data from Forrester's Enterprise And SMB Hardware Survey, North America And Europe, Q2 2009, we look at European enterprises and SMBs in regards to server virtualization.

• Downloads: 3

For Sourcing & Vendor Management Professionals

Report:Cognizant Is A Strong Performer In SAP Implementation Services

The Forrester Wave™ Vendor Summary, Q4 2007

Of the India-centric providers profiled, Cognizant's is the youngest SAP practice. But it has invested significantly over the past three years to catch up to its top tier Indian competitors. In...

• Downloads: 260

For Marketing Leadership Professionals

Blog:2012 Interactive Marketing Predictions: I Give You The Year Of The Social-Mobile Customer

When I look back at our predictions for 2011, we focused on the changes needed in the IM organization. Specifically the need to tear down walls between channels. We urged marketers to...

Discussion:Small Design Agencies Attract High-Profile Clients