About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.
His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.
During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.
Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.
Benjamin has a degree in modern history from Trinity College, Oxford.
We are doing some work that involves describing the paradigm of the practice of EA. A paradigm, in this context, is the model we use to think about and organize our thoughts about the practice of EA....
Develop A Business-Centered Enterprise Architecture That Boosts Agility
Faced with continuous change — from technology innovations, new markets, and competitive shifts — businesses must become more agile. Sustainable business agility, the ability to...

In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an...
EA teams like to know how mature their EA practice is, and there are a lot of EA maturity models out there. For the past several months, analyst Henry Peyret and his EA Research team colleagues have...
I'm just wrapping up this years top technology trends EAs should watch report and now scratching my chin about my next research area - managing emerging and disruptive technology. A recurring theme...
Do you have any examples of IT principles that cater for a business audience?These could be IT Principles that have been co-created with business stakeholders, or simply business-oriented IT...
The term "process" signifies different things to different people. At one end of the spectrum is a set of practices; at the other end, there are procedures. The term "procedure" describes a...
What are your thoughts on IT in the year 2020?If you were to start from a “clean sheet of paper,” what would you put in place?
We want your input:For a typical EA team, what is the ratio between technical architects to EA? What is the ration between solution architects to EA?
Change Management: The EA Practice Playbook
This report provides an approach to formulating and implementing an enterprise architecture (EA) communication program that eliminates the guesswork and uncertainty that usually surround such...

Good summary. Very helpful for getting beyond the central EDW and Data Steward thinking that has predominated for the past decade.
I just saw something that makes a point I covered in a technology trends briefing for a client yesterday. After getting my Sun-dried Ethiopia Harrar (a $3.45 “clover-brewed,”...
Road Map: The Business Architecture Playbook
Too often, business architecture (BA) programs struggle to create a clear identity for the value they can deliver and get pulled in multiple directions. Successful BA programs — th ose with...

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...
Jeff, great article! BA has been the "missing link" to successful EA for many years. Good to see that there is a recognition of this and some momentum.
Joining in on the spirit of all the 2013 predictions, it seems that we shouldn't leave data quality out of the mix. Data quality may not be as sexy as big data has been this past year....
When you look back at 2010, did you meet the strategic architecture goals that you set?
Having just finished the dynamic case management Forrester Wave™ — it will probably appear in mid-January — I was struck by the variation in the approaches between the...
During a recent conversation with a senior Enterprise Architect at a large organization, the question came up around how global firms handle giving employee-access to financial systems around the...
The purpose of this road map is to illustrate the implementation timing of the infrastructure-as-a-service (IaaS) and platform-as-a-service (PaaS) technologies evaluated in Forrester's...
Vision: The EA Method Playbook
In the midst of continuing economic, political, competitive, and technological disruption over the next decade, your enterprise architecture (EA) practice will flounder unless it gains clear vision...

Deliverables: The EA Practice Playbook
This report defines an approach for creating enterprise architecture (EA) deliverables as part of a high-performance EA practice. It is designed to help you create work products that matter to...
