About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Benjamin serves eBusiness & Channel Strategy Professionals. His research focuses on how consumers perceive, adopt, and use new technologies and what that means for business executives at consumer companies, encompassing topics like customer segmentation, business models, and managing multiple distribution channels.
His research explores how emerging technologies like the Internet and mobile phones affect consumers' behavior, what motivates their use of different channels for different tasks, and how new channels and technologies are changing consumers' media consumption and their relationships with consumer firms like retailers and financial services companies. In particular, he specializes in understanding the effect of the Internet and other new technologies on business models in retail financial services, including payments, banking, lending, investments, and insurance.
During his 13 years at Forrester, Benjamin has worked in the company's Consumer Technographics®, financial services, and eBusiness channel & product management professional teams. He is based in Forrester's London office.
Before he joined Forrester, Benjamin was an analyst at Fletcher Research, the UK Internet research company that Forrester acquired. There, he researched the nascent online retail, online financial services, and online advertising markets. Before joining Fletcher Research, Benjamin worked as a financial journalist in London for four years.
Benjamin has a degree in modern history from Trinity College, Oxford.
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Governance, Maturity, And Analytics Are The Major Themes For 2011
Every winter Forrester outlines 12 important recommendations for your security strategy for the coming year. We base these recommendations on hundreds of client inquiries, numerous consulting...
Assessment Framework: The S&R Practice Playbook
This report outlines the assessment framework associated with Forrester's solution for security and risk (S&R) executives. The report is designed to help CISOs as they continue working their way...


Today, 22% of employees say that they have used a non-IT-provisioned service over the Web to perform their job function —not to update their Facebook accounts, but to do real work.[i]...
The cyberinsurance market has existed for longer than most would guess. In fact, insurance companies wrote the first cyberinsurance policies more than a decade ago. Since cyberinsurance first emerged...
Last week, Forrester launched its CIO Role Community, a place for CIOs (and other IT leaders) exclusively to engage in conversations and discussions with their peers. This community will also...
As you may know, I recently was named the Research Director for our CIO team — a team of highly accomplished and experienced analysts at Forrester. One of our first tasks as a team was to...
As information security matures into a formal discipline, it needs formal governance mechanisms. Over the past 12 months, Forrester has seen increased interest and activity in establishing security...
Deloitte Leads The Pack, With PricewaterhouseCoopers, Ernst & Young, And Accenture Close Behind
In Forrester's 75-criteria evaluation of information security and risk consulting service providers, we found that Deloitte led the pack because of its maniacal customer focus and deep technical...
A Self-Assessment Framework To Focus And Accelerate Your Transformation
Many CIOs struggle to answer two deceptively simple questions: 1) How are we doing, and 2) what should I prioritize? These questions invite a host of complexities, raising questions about the role of...
A Road Map For CIOs To Succeed In An Empowered World
Many pundits are writing the CIO's obituary. Your employees and the business are no longer relying on IT to provision and deliver technology. They are using technologies like social, mobile, cloud,...

Understand The New Threat Paradigm To Make Your Responses More Effective
The information security threat landscape is changing rapidly, and many security organizations are struggling to keep up with the changing nature, complexity, and scale of attacks. Not only is it...
Firms Must Improve The Maturity Of Their Services To Remain Relevant
While it hasn't always been seen in the past as the earliest adopter of information security technologies or the largest market for information security services, the US federal government is...
Dell announced Tuesday its intent to acquire managed security services provider (MSSP) SecureWorks for an undisclosed amount. SecureWorks, which acquired VeriSign's Managed Security Services...
In Forrester's 78-criteria evaluation of managed security services providers (MSSP), we found that IBM and SecureWorks led the pack because of flexibility, competency, and breadth of coverage. While...
The Forrester BT Leadership Maturity Model consists of four domains (leadership, strategy and planning, BT service design, and BT service delivery). This model is designed to provide a brief...

The Forrester Information Security Maturity Model is a framework that consists of four main security domains (oversight, technology, process, and people) with 25 functions and 123 low-level...

The Renaissance was possible because of dissemination of ideas from the later 15th century. The availability of paper and the subsequent invention of the printing press in 1445 forever changed the...