Forrester

For eBusiness & Channel Strategy Professionals

Report:The Changing Retail Payment Systems Landscape

Winners Are Emerging From The Flood Of New Payment Systems

Retail payment systems are going through rapid change as a combination of technology innovation, new transaction types, and fraud drive improvements to existing systems, as well as the development of...

• Downloads: 2112

For eBusiness & Channel Strategy Professionals

Report:Trends 2009: European Retail Banking eBusiness And Channel Strategy

The Financial Crisis And The Recession Have Changed Priorities For Executives

Under the impact of the financial crisis and the recession, eBusiness and channel strategy executives at European retail banks will focus on retaining customers and increasing efficiency in 2009. In...

• Downloads: 1602

For eBusiness & Channel Strategy Professionals

Report:The State Of Mobile Banking 2012

Landscape: The Mobile Banking Strategy Playbook

Mobile banking continues to gather momentum across developed countries, fueled by rising smartphone use and the steadily improving supply of mobile banking from banks in North America, Europe, and...

• Downloads: 1482
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For eBusiness & Channel Strategy Professionals

Report:NFC Technology Is Revitalizing Mobile Payments

But Mobile Contactless Payments Face Huge Adoption Hurdles

Mobile contactless systems based on Near Field Communication (NFC) offer a much faster way to initiate payments with a mobile phone than SMS or other mobile network-based technologies, providing a...

• Downloads: 1294

For eBusiness & Channel Strategy Professionals

Report:UK Online Banking Forecast: 2007 To 2012

Online banking has grown gradually in the UK over the past decade and is now used by 31% of adults, or 15 million people. But growth has slowed in the past couple of years. That's odd because only...

• Downloads: 998

For eBusiness & Channel Strategy Professionals

Report:Will The iPhone Boost Mobile Banking?

Five months after Apple launched the iPhone in the US, the iPhone has gone on sale in Europe. Now banks are asking: "How will it affect mobile banking?" We think that the iPhone is an important...

• Downloads: 779

For eBusiness & Channel Strategy Professionals

Report:Topic Overview: European Retail Financial Services

Forrester's European retail financial services research helps marketing and strategy executives understand emerging trends in consumer attitudes, business, and technology. Our research spans the...

• Downloads: 945

For eBusiness & Channel Strategy Professionals

Report:Case Study: Rabobank Reduces The Supply-Side Barriers To Mobile Banking

Rabobank has been a pioneer of mobile financial services and has a clear vision of the future of the channel. The Dutch bank was one of the first to launch transactional mobile banking services back...

• Downloads: 859

For eBusiness & Channel Strategy Professionals

Report:Trends 2012: European Retail Banking eBusiness And Channel Strategy

Put Digital Touchpoints At The Heart Of Your Multichannel Strategy

In this research, we explore what the state of the economy, new regulations, competition, and changing customer behavior mean for the priorities of eBusiness and channel strategy executives at...

• Downloads: 966
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For eBusiness & Channel Strategy Professionals

Report:Understanding Online Payment Preferences In Europe

Alternative Payment Systems Provide Opportunities For European Merchants

The European online payment landscape is highly fragmented, with different payment methods achieving varied adoption levels across European countries. One in two European online buyers does not own a...

• Downloads: 964

For eBusiness & Channel Strategy Professionals

Report:The Sources Of ING Direct's Success

How ING Direct Won 17 Million Customers While Still Making A Profit

ING Direct first opened for business in Canada 10 years ago. In the decade since, the company has become the most successful direct bank in the world with more than 17 million customers in nine...

• Downloads: 766

For eBusiness & Channel Strategy Professionals

Report:European Mobile Banking: An Inconvenient Truth

Most Large Banks Offer Mobile Banking But Few Consumers Use It

Although most leading European retail banks offer mobile banking services based on SMS and mobile Internet to everyone with a capable phone, only 5% of Net users use them today. Those who do tend to...

• Downloads: 741

For eBusiness & Channel Strategy Professionals

Report:French Online Banking Forecast: 2008 To 2013

Online banking has grown steadily in France over the past decade, boosted by the growth in Net use overall, and is now used by 31% of adults, or 15 million people. We expect that growth to continue...

• Downloads: 687

For eBusiness & Channel Strategy Professionals

Report:How UK Banking Customers Use Different Channels

The steady growth of online banking in the UK over the past decade is changing the way people use other banking channels. Half of UK adults still visit a branch each month, although the number of...

• Downloads: 793

For eBusiness & Channel Strategy Professionals

Report:Market Overview: Personal Financial Management Solutions

A Global Guide To Choosing White-Label Personal Financial Management

Online personal financial management (PFM) is rapidly moving up the priority lists of many eBusiness executives at banks and wealth management firms worldwide. Executives who want to offer online...

• Downloads: 801
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For eBusiness & Channel Strategy Professionals

Report:Using Video To Drive Online Financial Services Sales

How Financial Services eBusiness Executives Can Use Online Video

More people than ever before watch online video. In response, an increasing number of financial services eBusiness teams are using online video to drive sales. Nevertheless, based on our study of...

• Downloads: 791
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For eBusiness & Channel Strategy Professionals

Report:How To Win Retail Deposits In The Credit Crisis

Fourteen Quick Things To Do To Sell More Savings Products Online

The acute worsening of the financial crisis following the collapse of Lehman Brothers on September 15, 2008, has left many banks desperate for retail funding. As the business owners of a major...

• Downloads: 592

For eBusiness & Channel Strategy Professionals

Report:The March Toward Insurance Claims Automation

Insurers have been using old, legacy-based, and highly paper-intensive claims systems for years — and suffering severe operational deficiencies as a consequence. New technology means this old...

• Downloads: 666

For eBusiness & Channel Strategy Professionals

Report:How UK Consumers Use The Net To Research And Buy Financial Products

The Internet Is A Core Distribution Channel For Most Retail Financial Products

The use of the Internet to both research and buy financial products has grown enormously in the UK over the past decade. As a result, the Internet is now a core distribution channel for most retail...

• Downloads: 653

For eBusiness & Channel Strategy Professionals

Report:Italian Online Banking Forecast: 2008 To 2013

With only 15% of adults regularly banking online, Italy is still Western Europe's online banking laggard. Many Italians don't use the Net regularly, and those who do are far more reluctant to use...

• Downloads: 566

For eBusiness & Channel Strategy Professionals

Report:German Online Banking Forecast: 2007 To 2012

Online banking has taken off in Germany — 39% of Germans now bank online. We expect online banking to grow by about 4% each year as a result of a gradual increase in Net users' confidence in...

• Downloads: 542

For eBusiness & Channel Strategy Professionals

Report:How UK Banking Customers Use Different Channels, 2011

Executives Need To Put Digital Touchpoints At The Heart Of Their Strategies

Online banking has changed the way people use other banking channels over the past decade. Even so, half of UK adults still visit a branch each month. eBusiness and channel strategy executives need...

• Downloads: 645

For eBusiness & Channel Strategy Professionals

Report:The State Of Mobile Banking In Europe 2012

Mobile Banking Is A Major Strategic Shift, Not Just Another Channel

Most European banks have now launched their mobile offerings, and customers are steadily adopting mobile banking: 21% of European Net users with a mobile phone now use at least one form of mobile...

• Downloads: 660
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For eBusiness & Channel Strategy Professionals

Report:Best Practices In Mobile Banking

Processes: The Mobile Banking Strategy Playbook

The critical question for many digital banking teams after they build mobile banking is how to encourage customer adoption and use. Forrester spoke to eBusiness executives at banks about the current...

• Downloads: 608

For eBusiness & Channel Strategy Professionals

Report:Three In Five US Online Adults Have Cut Their Spending Because Of The Economy

Younger And Higher-Income Consumers Are More Optimistic

With many American financial institutions struggling, it will surprise no one to hear that Americans are showing signs of pessimism and uncertainty about the national economy. A recent Forrester...

• Downloads: 315