Forrester

For eBusiness & Channel Strategy Professionals

Report:Best Practices In Mobile Banking

Processes: The Mobile Banking Strategy Playbook

The critical question for many digital banking teams after they build mobile banking is how to encourage customer adoption and use. Forrester spoke to eBusiness executives at banks about the current...

• Downloads: 605

For eBusiness & Channel Strategy Professionals

Report:The Business Case For Personal Financial Management

Personal Financial Management Offers A Wide Range Of Benefits

Many financial services eBusiness executives are considering investing in money management tools for their customers, but they struggle with the business case. To help eBusiness executives build the...

• Downloads: 419
• Comments: 2
• Rating:

For eBusiness & Channel Strategy Professionals

Report:Trends 2012: European Retail Banking eBusiness And Channel Strategy

Put Digital Touchpoints At The Heart Of Your Multichannel Strategy

In this research, we explore what the state of the economy, new regulations, competition, and changing customer behavior mean for the priorities of eBusiness and channel strategy executives at...

• Downloads: 965
• Rating:

For eBusiness & Channel Strategy Professionals

Report:Customer Advocacy 2011: How Customers Rate European Banks

In the midst of the recession and ongoing sovereign debt crisis, only 29% of Europeans believe their bank acts in their best interest. However, some banks rank much higher than others in our customer...

• Downloads: 258
• Rating:

For eBusiness & Channel Strategy Professionals

Report:Case Study: Digital Solutions Help Migdal's Agents To Master A Multi-Touchpoint World

eBusiness and channel strategy professionals at insurers face a strategic dilemma — managing the in-person agent field force while migrating services online. Israeli insurance provider Migdal,...

• Downloads: 371

For eBusiness & Channel Strategy Professionals

Report:How French Banking Customers Use Different Channels, 2011

Banking channel use is changing in France as customers slowly turn away from traditional channels like branches and the telephone to use digital channels like Internet and mobile banking. Digital...

• Downloads: 337
• Rating:

For eBusiness & Channel Strategy Professionals

Report:How Spanish Banking Customers Use Different Channels, 2011

Spanish banks have been at the forefront of banking innovation in Europe, yet customer behavior in Spain has been slow to change. Spanish customers are more likely than customers almost anywhere in...

• Downloads: 360
• Comments: 1

For eBusiness & Channel Strategy Professionals

Report:Market Overview: Personal Financial Management Solutions

A Global Guide To Choosing White-Label Personal Financial Management

Online personal financial management (PFM) is rapidly moving up the priority lists of many eBusiness executives at banks and wealth management firms worldwide. Executives who want to offer online...

• Downloads: 801
• Rating:

For eBusiness & Channel Strategy Professionals

Report:How Dutch Banking Customers Use Different Channels, 2011

The Netherlands continues to be the leader in online banking adoption in Europe. With just 9% of Dutch consumers using branches and 85% using online banking each month, the Web has become the heart...

• Downloads: 439

For eBusiness & Channel Strategy Professionals

Report:How French Consumers Use The Net To Research And Buy Financial Products

The Web Still Plays A Small Role As A Distribution Channel In France

The Internet has been slow to take off as a distribution channel for financial products in France. Although 18% of French consumers have researched a financial product online and 3% have bought a...

• Downloads: 355

For eBusiness & Channel Strategy Professionals

Report:Trends 2009: European Retail Banking eBusiness And Channel Strategy

The Financial Crisis And The Recession Have Changed Priorities For Executives

Under the impact of the financial crisis and the recession, eBusiness and channel strategy executives at European retail banks will focus on retaining customers and increasing efficiency in 2009. In...

• Downloads: 1602

For eBusiness & Channel Strategy Professionals

Report:How To Win Retail Deposits In The Credit Crisis

Fourteen Quick Things To Do To Sell More Savings Products Online

The acute worsening of the financial crisis following the collapse of Lehman Brothers on September 15, 2008, has left many banks desperate for retail funding. As the business owners of a major...

• Downloads: 592

For eBusiness & Channel Strategy Professionals

Report:In The US, Few Use Financial Comparison Sites

More than 9 million US adults have used a comparison Web site to research a financial product, and one-third of US online financial researchers say they trust product comparison sites. US online...

• Downloads: 364

For eBusiness & Channel Strategy Professionals

Report:Case Study: Rabobank Reduces The Supply-Side Barriers To Mobile Banking

Rabobank has been a pioneer of mobile financial services and has a clear vision of the future of the channel. The Dutch bank was one of the first to launch transactional mobile banking services back...

• Downloads: 859

For eBusiness & Channel Strategy Professionals

Report:Italian Online Banking Forecast: 2008 To 2013

With only 15% of adults regularly banking online, Italy is still Western Europe's online banking laggard. Many Italians don't use the Net regularly, and those who do are far more reluctant to use...

• Downloads: 566

For eBusiness & Channel Strategy Professionals

Report:French Online Banking Forecast: 2008 To 2013

Online banking has grown steadily in France over the past decade, boosted by the growth in Net use overall, and is now used by 31% of adults, or 15 million people. We expect that growth to continue...

• Downloads: 687

For eBusiness & Channel Strategy Professionals

Report:German Online Banking Forecast: 2007 To 2012

Online banking has taken off in Germany — 39% of Germans now bank online. We expect online banking to grow by about 4% each year as a result of a gradual increase in Net users' confidence in...

• Downloads: 541

For eBusiness & Channel Strategy Professionals

Report:How European Young Professionals Research Financial Decisions

Young professionals are an attractive group for financial companies — they are an affluent segment of the population, whose incomes are likely to grow with their career paths, and who have an...

• Downloads: 220

For eBusiness & Channel Strategy Professionals

Report:Customer Advocacy 2007: How Customers Rate European Banks

Customers who see their main bank as a customer advocate that does what's best for them, and not just what's best for its profits, are more likely to consider it for future financial purchases. On...

• Downloads: 299

For eBusiness & Channel Strategy Professionals

Report:UK Online Banking Forecast: 2007 To 2012

Online banking has grown gradually in the UK over the past decade and is now used by 31% of adults, or 15 million people. But growth has slowed in the past couple of years. That's odd because only...

• Downloads: 995

For eBusiness & Channel Strategy Professionals

Report:Many Online Banking Users Use Few Features

Why European Online Banking Users Don't Use All The Available Functionality

While the majority of European banks now offer a wide range of online banking functionality, most of their customers don't use many of the available features. The most popular functions of online...

• Downloads: 347

For eBusiness & Channel Strategy Professionals

Report:The UK's Nationwide Puts Its Members First

A Case Study In Experience-Based Differentiation

In the late 1990s, the UK's Nationwide Building Society faced a challenge — many members were pushing the institution toward demutualization. Nationwide rebuffed this move by improving its...

• Downloads: 228

For eBusiness & Channel Strategy Professionals

Report:Jyske Bank Transforms Its Banking Experience

A Case Study In Experience-Based Differentiation

Denmark's Jyske Bank radically changed the experience that it delivers to customers. As part of its Jyske Difference program, the bank refitted all its branches with a new open layout, developed new...

• Downloads: 398

For eBusiness & Channel Strategy Professionals

Report:The Financial Alerts That Net Users Want

Consumer Interest In Email And SMS Alerts Continues To Outstrip Supply

Europe's frequent Net users are interested in a wide range of financial alerts, from large payment warnings to insurance renewal reminders. Most of these Net users would like to receive alerts by...

• Downloads: 223

For eBusiness & Channel Strategy Professionals

Report:Online Banking Holdouts Still Want Security Guarantees

European Net Users Want Security Guarantees And Incentives To Bank Online

Some 84 million European Net users who could bank online don't do so. Only one-third of these online banking holdouts say that nothing would persuade them to adopt online banking. The remainder say...

• Downloads: 281