Bill Doyle

Vice President, Principal Analyst serving eBusiness & Channel Strategy PROFESSIONALS

Bill serves eBusiness & Channel Strategy Professionals. He specializes in the attitudes and behaviors of mass-affluent and affluent investors; online investing; brokerages, mutual funds, and insurers; financial advisors; financial firms' websites; and customer loyalty. He has helped brokerages, asset managers, and insurers design their websites and understand their market opportunities. His recent reports include "Segmenting Today's Investors."

During his 12 years at Forrester, Bill has led the company's coverage of the financial services industry. He has led research on other industries as well, including media and online advertising. Bill is the author of several Forrester Big Idea documents, including "Customer Advocacy: The Secret To Loyal Financial Services Customers."

Previous Work Experience

Before joining Forrester, Bill spent 14 years designing, building, and running online services for business and consumer users. As a producer-in-chief for the AT&T Business Network, Bill led the design and implementation of one of AT&T's first web-based products. He also led the development and launch of Ziff-Davis Interactive's services for Prodigy.

Before Ziff-Davis, Bill was a vice president and creative director of new product development at Citibank, where he led the development of the user interface and applications for the first full-screen consumer telephone. He also managed relationship marketing for Citibank's PC banking service. Prior to Citibank, Bill helped build and then run Huttonline, the first-ever online service from a full-service brokerage. He was also a researcher and writer at Newsweek.

Bill has been widely quoted in publications including BusinessWeek, The New York Times, USA Today, and The Wall Street Journal. He is a much sought-after speaker and moderator at conferences. As host of Forrester's Financial Services Forum for 10 years, Bill has conducted on-stage interviews with the chairmen and CEOs of dozens of major firms, including American Express, Bank of America, Capital One, Charles Schwab, Citi, Edward Jones, and Vanguard.


Education

Bill is a graduate of Harvard University.

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  • Media & Entertainment
  • Branding
  • For Marketing Leadership Professionals

    Report:Start To Play With Social Gamers

    Social Gaming Provides A Ripe Marketing Opportunity

    Eighty-four percent of US interactive marketers have no plans to use games in their 2011 marketing strategies, making social gaming a large, untapped opportunity for marketers. Marketers should start...

    • Downloads: 826
  • For Marketing Leadership Professionals

    Report:Profiling Brand-Loyal And Price-Conscious US Consumers

    A Technographics® Data Essentials Document

    Brand loyalty and price sensitivity guide consumers' purchasing decisions, but these qualities also create unique audiences that embody distinct social attitudes, technology engagement, and...

    • Downloads: 37
  • For Marketing Leadership Professionals

    Tool:Mass Influencers Are More Likely To Fan A Company Or Brand And To Share Links

  • For Marketing Leadership Professionals

    Charts & Figures:Marketers' Efforts To Build Awareness Are Spread Across A Long Tail Of Media Channels

    Build Your Brand With A Product Experience Platform

  • For Marketing Leadership Professionals

    Tool:Mass Influencers Have More Trust in Company And Brand Communications

  • For CMO Professionals

    Report:Marketing Leaders' Approach To Content Creation For Brands

    Four Examples Show How To Experiment In Branded Content Development

    Marketers have long relied on advertising and their agencies to help tell the story of their brands. As consumers become immune to traditional advertising and ad clutter and fragmentation limits ad...

    • Downloads: 670
  • For eBusiness & Channel Strategy Professionals

    Survey:European Technographics® Benchmark Survey, Q2 2011

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    • For Marketing Leadership Professionals

      Report:The New Blogging Strategy For Consumer Brands

      Using Blogs To Empower Consumers And Gain Back Trust For Your Brand

      Blogging is an often misused social marketing platform. Marketers often recycle generic content, follow quarterly content schedules, and plan more for search optimization than engagement. Old school...

      • Downloads: 779
    • For Marketing Leadership Professionals

      Tool:Marketers' Efforts To Build Awareness Are Spread Across A Long Tail Of Media Channels

    • For CMO Professionals

      Report:CMOs Must Connect The Dots Of The Online Brand

      Orchestrate Digital For The Best Brand Experience

      Digital has been widely embraced by consumers and by many parts of the enterprise. But the adoption of digital channels — Web sites, mobile apps, online sales and customer service, and other...

      • Downloads: 906
    • For Marketing Leadership Professionals

      Tool:Mass Influencers' Influence Is Not Just Online But Offline As Well

    • For Marketing Leadership Professionals

      Report:Case Study: Thomson Reuters Tests Tablet Advertising And Reaches Target Audience

      Using The Five P's To Test An Emerging Platform

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      • Downloads: 311
    • For Marketing Leadership Professionals

      Report:Three Ways To Find, Create, And Energize Advocates

      Promote, Find, And Attract The Mass Influencers Who Matter

      Fans and followers are helpful for brands, but the people who bring the greatest value in social media are not just fans but advocates — people who can and will support, engage, and share...

      • Downloads: 1016
    • For eBusiness & Channel Strategy Professionals

      Survey:Russian Technographics® Benchmark Survey, Q2 2011

      The Russian Technographics Benchmark Survey, Q2 2011, surveyed 3,105 respondents in urban Russia. This survey is based on adults ages 16 and older. Taylor Nelson Sofres (TNS) weighted the data by...

      • For CMO Professionals

        Report:Measuring The Impact Of Branded Content

        Read this report if you want to understand how to measure the effectiveness of a branded content strategy along the stages of the customer life cycle. This report will help you define the most...

        • Downloads: 606
      • For Marketing Leadership Professionals

        Report:Power Your Brand Ecosystem With Social Media

        Vision: The Social Marketing Playbook

        You already know your audience uses social media; one minute they're planning vacations on Twitter and the next they're toppling governments with the help of Facebook. And because your customers use...

        • Downloads: 1016
        • Comments: 2
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      • For CMO Professionals

        Report:How To Build Your Brand With Generation Z

        Generation Z, the generation born after the Millennials, are true digital natives who have grown up in the age of technology. The only world they know is a digital one — where they can connect...

        • Downloads: 289
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      • For Marketing Leadership Professionals

        Tool:Marketers Can Reach Broad Audiences In Social Games

      • For Marketing Leadership Professionals

        Tool:Consumers Are Skeptical Of Advertising

      • For Marketing Leadership Professionals

        Report:How Consumers Find Websites In 2011

        And Why Multitouchpoint Campaigns Will Drive Value, Not Just Traffic

        As in years past, natural search results, links, and personal emails are the most cited resources for finding websites. But take note: Social media — in particular social networks —...

        • Downloads: 831
      • For Marketing Leadership Professionals

        Report:Extend Your Marketing Into Games

        See Through The Myths, And Tap Games As A Medium For Marketing

        Are you looking to deliver interactive, integrated marketing messages and advertising to reach an attractive, broad base of users in a medium where emotional response is predictable and guaranteed?...

        • Downloads: 158
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      • For Marketing Leadership Professionals

        Tool:Social Gamers Straddle Between Average Adults And Other Types Of Gamers

      • For Marketing Leadership Professionals

        Tool:Consumers Are Media Multitaskers

      • For Marketing Leadership Professionals

        Report:Let Your Product Do The Talking

        Build Your Brand With A Product Experience Platform

        As the effectiveness of traditional communications vehicles continues to decline, marketers must think differently about brand building. Forrester has identified that consumers are tuning out...

        • Downloads: 633
        • Rating:
      • For CMO Professionals

        Report:Traditional Paid Media Must Fuel Earned Media Efforts

        Offline And Online Paid Media Placements Will Drive Earned Media Success

        Earned media is exploding. Born from traditional public relations (PR), its rapid adoption by marketers is being driven by new opportunities to drive word of mouth through social media. But earned...

        • Downloads: 656
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