Forrester

For Enterprise Architecture Professionals

Report:The Context Driving Business Process Management

In today's cutthroat business world, enterprises struggle to respond to the changing needs of their customers while running efficient and effective operations and, at the same time, complying with an...

• Downloads: 593

For Enterprise Architecture Professionals

Blog:Groupthink And The Problems Of Silos

I think we would all agree that BPM and business architecture set out to overcome the issues associated with silos. And I think we would also agree that the problems associated with silos derive from...

For Enterprise Architecture Professionals

Report:BPM Basics

The term "process" signifies different things to different people. At one end of the spectrum is a set of practices; at the other end, there are procedures. The term "procedure" describes a...

• Downloads: 777

For Enterprise Architecture Professionals

Report:The Secret To Managing BPM Risk, Part 1

Focus BPM Projects On The Business, Not Technology

Business process management (BPM) projects are fundamentally different from IT projects. Rather than a fixed set of software deliverables with a predetermined end state, the outcome of a BPM project...

• Downloads: 493

For Enterprise Architecture Professionals

Blog:BPM Research - How Do You Identify The Operational Processes

In the early part of next quarter, I am entering a research phase on a topic I have alluded to many times: techniques for Process Architecture. One of the key problems that BPM initiatives suffer...

For Enterprise Architecture Professionals

Blog:Getting The Mix Right

Many business people still struggle to see the role of business processes in building better performance (i.e., business results). So I thought I would share this little hook that I developed within...

For Enterprise Architecture Professionals

Blog:BPM Research Series

For most of the past year or so, I have been working on a set of research docs in parallel to my inquiry and consulting work at Forrester. And the results are finally becoming available on the...

For Enterprise Architecture Professionals

Report:Forrester's Business Capability Portfolio Assessment: Process Guide

Even experienced executives have difficulty in deciding on the right mix of strategic investments. Business architecture leaders can assist executives in making the right decisions through the use of...

• Downloads: 5

For Enterprise Architecture Professionals

Report:Dynamic Case Management: Definitely Not Your Dad's Old-School Workflow/Imaging System

Many business process and content and collaboration professionals, and the vendors that support them, think that dynamic case management (DCM) is a newfangled marketing term to describe an old,...

• Downloads: 664
• Comments: 1
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For Enterprise Architecture Professionals

Report:The Secret To Managing BPM Risk, Part 2

Manage The Politics To Reduce Risk To The Overall BPM Program

While technology is certainly an underlying component of a business process management (BPM) program, long-term success relies on getting executives to buy into business transformation and continuous...

• Downloads: 387

For Enterprise Architecture Professionals

Report:Identify How BPM Can Improve Your Organization

Business process management (BPM) attempts to alleviate problems around productivity bottlenecks, customer channel integration, cycle time reduction, and customer service improvement. But while those...

• Downloads: 742

For Enterprise Architecture Professionals

Tool:Managing BPM Program Risk Is Part Of The Transformational Journey

For Enterprise Architecture Professionals

Report:Develop A Stakeholder-Focused Business Architecture Strategy

Strategic Plan: The Business Architecture Playbook

This report is designed to help business architecture (BA) leaders construct a strategy meeting the needs of the organization's key stakeholders. Many organizations are reinventing or redesigning...

• Downloads: 464
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For Enterprise Architecture Professionals

Blog:Band-Aids Or Wellness Program - Which One Will Help You Survive?

While you no doubt answered wellness, the reality is that when you look at the typical change programs in a major corporation today, Band-Aids are far more common. But that's hardly surprising...

For Enterprise Architecture Professionals

Blog:“Tis The Season For Events, Tra Le Lal Le La La Lah”

And I must say I am particularly keen to get into the thick of it this year. We’ve got some really interesting ones coming up; in relatively quick order, I have three different IQPC events...

For Customer Experience Professionals

Report:Adapt Business Process Improvement For Customer Experience

Continuous Improvement: The Customer Experience Ecosystem Playbook

Firms that seek to differentiate based on customer experience must transform the way their companies operate. Customer experience professionals have the tools required to guide this transformation,...

• Downloads: 402
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For Application Development & Delivery Professionals

Client Inquiry:Should We Include Be Informed In Our Shortlist Of Potential Vendors?

Should we include Be Informed in our shortlist of potential vendors?

For Enterprise Architecture Professionals

Report:How To Identify A Suitable BPM Project

Choosing the initial project carefully consistently ranks as one of the key factors dictating long-term BPM program success. The key issue is not so much a question of finding a compelling business...

• Downloads: 401

For Enterprise Architecture Professionals

Report:The Shifting Market For Business Process Analysis Tools

Business process analysis (BPA) began as a separate market run by vendors that developed specialized tools, but a combination of forces is buffeting these vendors: Their markets withered during the...

• Downloads: 354

For Enterprise Architecture Professionals

Blog:The Scope of BPM Initiatives

  Over the last few weeks, I have had a variety of conversations with clients that have centered around the scope for the term BPM. I think we all agree that BPM is not purely a technology...

For Enterprise Architecture Professionals

Report:Vendor Snapshot: Be Informed

Semantic Services Enable Better Dynamic Case Management

Netherlands-based Be Informed has developed something truly new in the business process management suites (BPMS) marketplace. At the heart of its dynamic case management (DCM) offering lies a...

• Downloads: 210

For Enterprise Architecture Professionals

Report:Select The Core Methods And Techniques You Need To Deliver BPM Excellence

Policy And Procedures: The Business Process Management Playbook

This report outlines the critical methods and techniques for business process management (BPM) initiatives. It represents a key component of Forrester's solution for BPM excellence. It is designed to...

• Downloads: 356

For Enterprise Architecture Professionals

Report:Identify Essential Methods For Your Business Architecture Program

Processes: The Business Architecture Playbook

Business architecture (BA) is the practice through which an organization adds analytical rigor to the planning and decision-making surrounding change. Whether changes are driven by competitive...

• Downloads: 556
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For Enterprise Architecture Professionals

Blog:What Does Your Organizational Weave Look Like?

Firms are often challenged to undertake transformation at a grand scale — to sustain and scale BPM programs across the organization. All firms are at subtly different levels of maturity,...

For Enterprise Architecture Professionals

Tool:Assess Each Process Area, Tabulating The CSFs, Maturity, And Complexity