Chip Gliedman

Vice President, Principal Analyst serving CIOs

Chip serves CIOs. His research focuses on IT investment strategies, justifying technology investments, IT portfolio management, business technology (BT) alignment, and IT satisfaction. Chip developed the Total Economic Impact™ (TEI) model and program to help clients quantify and communicate the financial value of technology investments and strategies.

Previous Work Experience

Chip has 25 years of experience in the IT industry. He came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of business development for Passport Designs, where he managed both the customer service center and the direct sales organizations. In 1992, he implemented a program where technical support agents would be rewarded if their interactions led to the sale of an upgrade or additional product. Chip also held senior positions at Ingres, where he was group manager of desktop and Unix platform marketing, as well as Ingres' representative to the X/Open ISV council.

Chip has delivered presentations and workshops worldwide to audiences ranging from four to 400. His work on calculating and communicating the value of IT and IT projects was the subject of a cover story in PC Week and has been featured in BusinessWeek, CIO Magazine (US and Canada), InformationWeek (US and Germany), and numerous other business and trade publications. He has also appeared as a panelist on Silicon Spin with John Dvorak on ZDTV.


Chip earned a B.A. in anthropology from Hamilton College.

Chip Gliedman's Research

  • For CIOs

    Report: FITARA Will Solve Some, But Not All, Federal Tech Management Issues

    It appears that the first major overhaul to federal IT management in a decade may make it through both branches of congress this year. In May, the House again passed the Federal Information Tech...

    • Downloads: 44
  • For CIOs

    Report: Embark On Your Road Map To BT Leadership

    Organizations that can manage the transition from the age of information to the age of the customer will be the leaders in their markets during the coming decades. Unfortunately, the systems and...

    • Downloads: 123
  • For CIOs

    Report: Forrester's New Tech Management Balanced Scorecard

    Forrester developed its IT Balanced Scorecard for CIOs almost a decade ago, based on the original Balanced Scorecard framework proposed by Robert S. Kaplan and David P. Norton. Over the years, w...

    • Downloads: 405
  • For CIOs

    Report: BT's Customer Focus Requires New Thinking For Technology Road Maps

    Winning in the age of the customer requires a wholesale transformation of technology planning, acquisition, and management. Traditional annual-based planning cycles and fixed road maps will leav...

    • Downloads: 261
  • For CIOs

    Report: Case Study: NASA Uses Open Innovation To Spur Creativity And Generate Business Value

    NASA's role in the US federal government isn't what it used to be. The days of the space race are long finished, and Cold-War-fueled, multibillion-dollar missile programs are a distant memory. N...

    • Downloads: 174
  • For Infrastructure & Operations Professionals

    Report: The Forrester Wave™: Service Desk Management Tools, Q2 2008

    In Forrester's 96-criteria evaluation of service desk management tools vendors, we found that BMC Software's Remedy IT Service Management, CA, HP, and IBM lead the pack for large enterprises bec...

    • Downloads: 3041
  • For CIOs

    Report: The Total Economic Impact™ Methodology: A Foundational Framework For Investment Decisions

    Underlying any investment is the ever-present question of "What am I going to get for my money?" To answer this question, Forrester developed the Total Economic Impact™ (TEI) methodology. ...

    • Downloads: 3568
  • For Infrastructure & Operations Professionals

    Report: Topic Overview: Help Desk/Service Desk

    Technology has become an integral underpinning of virtually all business interactions. However, just as a smoothly running infrastructure can enable business users to succeed, flaws in this tech...

    • Downloads: 2713
  • For Business Process Professionals

    Report: The Forrester Wave™: Customer Service Management Software, Q2 2007

    Forrester evaluated leading customer service management software vendors across approximately 180 criteria and found that Entellium, Microsoft, Oracle Siebel CRM, Oracle Siebel CRM On Demand, sa...

    • Downloads: 1424
  • For CIOs

    Report: The ROI Of Interactive Chat

    Too many companies sit passively by while prospects on the verge of buying abandon their online shopping carts or applications, potentially never to return. Smart organizations are evaluating th...

    • Downloads: 1579
View all of Chip Gliedman's Research