Forrester Research : Analyst

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Chip Gliedman

Vice President, Principal Analyst serving CIOs

Blog: CIO Blog

Chip serves CIOs. His research focuses on IT investment strategies, justifying technology investments, IT portfolio management, business technology (BT) alignment, and IT satisfaction. Chip developed the Total Economic Impact™ (TEI) model and program to help clients quantify and communicate the financial value of technology investments and strategies.

Previous Work Experience

Chip has 25 years of experience in the IT industry. He came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, he was director of business development for Passport Designs, where he managed both the customer service center and the direct sales organizations. In 1992, he implemented a program where technical support agents would be rewarded if their interactions led to the sale of an upgrade or additional product. Chip also held senior positions at Ingres, where he was group manager of desktop and Unix platform marketing, as well as Ingres' representative to the X/Open ISV council.

Chip has delivered presentations and workshops worldwide to audiences ranging from four to 400. His work on calculating and communicating the value of IT and IT projects was the subject of a cover story in PC Week and has been featured in BusinessWeek, CIO Magazine (US and Canada), InformationWeek (US and Germany), and numerous other business and trade publications. He has also appeared as a panelist on Silicon Spin with John Dvorak on ZDTV.

Education

Chip earned a B.A. in anthropology from Hamilton College.

Research Coverage:

IT Management, Packaged Applications, Program & Project Management, Tech Sector Economics

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6 results in Reports

Chip Gliedman
Forrsights For Business Technology

For CIO Professionals
Report:It Takes An Innovation Network
Build/Buy Capabilities: The Innovation Playbook
Chip GliedmanNovember 26, 2012
Few firms have the resources and wherewithal to go it alone in the face of the current climate of almost continual business disruption. Just as a firm may look to partners and suppliers to complement...
- Downloads: 326
For CIO Professionals
Report:CIOs: Step Up And Support Your Company's Customers
Budgets, Planning, And Measurement Of Customer Satisfaction Reside Outside Of IT Today
Chip GliedmanNovember 11, 2011
In today's technology-fueled marketplace, CIOs must provide the underlying systems, processes, and communications channels for interacting and engaging with the company's customers. CIOs that...
- Downloads: 298
- Rating:
For CIO Professionals
Report:Empowered Business Technology Defined
The Future IT Organization And Its Implications For CIOs
Khalid Kark, Bobby Cameron, Marc Cecere, Nigel Fenwick, Chip Gliedman, Craig SymonsJuly 18, 2011
The empowered era has brought about a paradigm shift for IT organizations. Employees and customers are no longer relying on IT to provision and manage technology. They are using social, mobile,...
- Downloads: 827
- Rating:
For CIO Professionals
Report:IT Must Jump Higher For Project Funding
CIOs Expect 20% To 50% ROI For Investments
Chip GliedmanMarch 24, 2011
There never seems to be enough money to fund all of management's desired initiatives. Different departments jockey for funds within the corporate budget, and individual projects vie for pieces of the...
- Downloads: 260
For CIO Professionals
Report:Learning From IT Satisfaction Surveys
Measure Expectations As Well As Satisfaction
Chip GliedmanAugust 3, 2010
Although spending on IT may be up a bit from past years, there is by no means any money to waste. CIOs must carefully prioritize initiatives and allocate scarce monetary and human resources to...
- Downloads: 513
For CIO Professionals
Report:Categorize IT Outsourcing Investments To Ensure Success
Chip GliedmanFebruary 12, 2010
Contracting with third-party providers to supplement and complement internal IT resources represents about 20% of IT spending globally. However, 15% to 30% of surveyed organizations are dissatisfied...
- Downloads: 701

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Chip Gliedman

Vice President, Principal Analyst serving CIOs

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For CIO Professionals

Report:It Takes An Innovation Network

For CIO Professionals

Report:CIOs: Step Up And Support Your Company's Customers

For CIO Professionals

Report:Empowered Business Technology Defined

For CIO Professionals

Report:IT Must Jump Higher For Project Funding

For CIO Professionals

Report:Learning From IT Satisfaction Surveys

For CIO Professionals

Report:Categorize IT Outsourcing Investments To Ensure Success

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