Christine Ferrusi Ross

Vice President, Global Council and Research Director serving Sourcing & Vendor Management PROFESSIONALS

Christine leads a team of advisors that manages the Sourcing & Vendor Management Council -- a peer community of senior SVM Professionals at large organizations. She creates the strategic direction for the council, including the creation and implementation of council-specific research and deliverables to help SVM executives achieve their annual objectives.Previously, Christine was the research director for the SVM role. Her primary responsibilities included setting the research agenda to best serve sourcing clients. She worked with clients to help them set their sourcing strategies, create and execute RFPs, and develop vendor management approaches to get the most value from their service providers and product vendors.Previously, Christine was Forrester's lead analyst on consulting and systems integration. She is an expert on the IT services industry. In her nine years at Forrester, she has written on multiple aspects of the consulting industry as well as on outsourcing, offshore, and BPO.

Previous Work Experience

Christine joined Forrester from AnswerThink Consulting Group, where she helped build methodologies and tools used by the consultants in engagement delivery. Prior to AnswerThink, Christine was an analyst at Dataquest, following the consulting and systems integration market. She began her career in public relations at Brodeur Porter Novelli.Christine has been seen on CNBC and quoted in The New York Times, The Wall Street Journal, USA Today, and CIO Magazine. She is a popular speaker, having presented to public forums and major companies.


Education

Christine has a B.A. in international relations and a B.S. in mass communications from Boston University.

Christine Ferrusi Ross's Research

  • For Sourcing & Vendor Management Professionals

    Report: SVM Glossary Of Terms

    Sourcing and vendor management (SVM) teams can use this document to standardize understanding of common sourcing and vendor management terms across their organizations. SVM executives may also f...

    • Downloads: 220
    • Rating:
  • For Sourcing & Vendor Management Professionals

    Report: Building An Effective Vendor Risk Plan For Emerging Technology Suppliers

    Sourcing and vendor management (SVM) clients tell Forrester that vendor risk is becoming a critical issue. Most firms have intense due diligence processes when hiring providers, but those proces...

    • Downloads: 503
  • For Sourcing & Vendor Management Professionals

    Report: IT Services Firm Changes: What SVMs Must Know

    Since the end of 2008 and continuing today, sourcing and vendor management (SVM) professionals have been telling Forrester that they are rationalizing the number of providers they use, renegotia...

    • Downloads: 425
  • For Sourcing & Vendor Management Professionals

    Report: SVMs Need To Work Harder To Understand Stakeholder Needs

    How well do you know your stakeholders? Business users today expect consumer-like usability and functionality from their work tools. And much of what they want to use can be purchased with a cre...

    • Downloads: 119
  • For Sourcing & Vendor Management Professionals

    Report: Inquiry Spotlight: Sourcing Strategy, Q1 And Q2 2010

    Forrester's inquiry analysis shows that sourcing and vendor management (SVM) professionals are thinking more holistically and strategically about their role. Forty-two percent of the 966 inquiri...

    • Downloads: 373
  • For Sourcing & Vendor Management Professionals

    Report: Topic Overview: Outsourcing

    Outsourcing in the context of today's IT organization means partial or complete delivery of an IT service by a third party. Outsourcing promises significant benefits, but those benefits are achi...

    • Downloads: 3113
  • For Sourcing & Vendor Management Professionals

    Report: Forrester's Contract Negotiation Framework

    Busy sourcing executives often get into "fire-fighting" mode when deals need finalizing — urgent contracts thrust on them by impatient business or IT users that "must get signed in the nex...

    • Downloads: 1595
  • For Sourcing & Vendor Management Professionals

    Report: Five Trends That Will Shape Sourcing And Vendor Management In 2008

    One year into our role-based transition, the Forrester Sourcing & Vendor Management (S&VM) team distilled all of the knowledge gained from our research and conversations with sourcing executives...

    • Downloads: 626
  • For Sourcing & Vendor Management Professionals

    Report: Sourcing Professionals Must Analyze And Manage Risk Across The Global Supply Chain

    The issue of vendor risk has become an increasingly critical topic among sourcing professionals. With that in mind, we wanted to highlight this great report on mitigating supply chain risk ̵...

    • Downloads: 560
  • For Sourcing & Vendor Management Professionals

    Report: Consolidating Vendors Brings Operational Benefits As Well As Dollar Savings

    The theoretical basis for vendor consolidation and its potential profits has been out there for quite some time. Yet, many companies are struggling with their supplier base in terms of the numbe...

    • Downloads: 550
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