About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Chris serves Infrastructure & Operations Professionals, providing insight into how trends like cloud and virtualization have an impact on best practices and IT strategy. He has written extensively on how cloud services affect how IT pros deliver email and collaboration services to their employees. Chris focuses on supporting the purchasing and architectural decisions that affect Microsoft-based client and server platforms and Microsoft-based collaboration infrastructures. He helps Forrester's IT clients make technology implementation decisions and negotiate Microsoft software licensing agreements.
Prior to rejoining Forrester in 2006, Chris was a technology and systems consultant, guiding small and medium-size businesses (SMBs) in running their IT departments and managing and monitoring the stability, performance, and security of their server and network infrastructure. He planned and implemented client projects encompassing Microsoft licensing and other infrastructure purchases, large-scale Microsoft Active Directory domain migrations, messaging environments, regulatory compliance, multisite disaster recovery and replication, backups, and security. In his previous role at Forrester, he conducted both primary and secondary research to support competitive analyses on infrastructure technologies.
Chris also worked at Intel as a hardware engineer focusing on the design and testing of low-power processors.
Christopher holds a B.S. in computer engineering from Lehigh University.
As a desktop operations professional, you've managed to avoid getting down in the weeds with Microsoft licensing — unfortunately, times have changed. Desktop virtualization is forcing desktop...
Negotiations with Microsoft can be a daunting challenge for a sourcing and vendor management team. Not only is it likely to represent a major financial commitment, but Microsoft's unique terminology,...
How GlaxoSmithKline Decided To Move To Microsoft Online Services
GlaxoSmithKline is moving approximately 90,000 email users to Microsoft's Exchange Online, a cloud-delivered service. To make the decision, GlaxoSmithKline (GSK) went through a rigorous internal...
Buyers May Need To Refine Their Microsoft Licensing And Adoption Strategies
Forrester has studied Microsoft's recent pricing and licensing changes and found several that could have profound implications for enterprise IT departments, including price increases and repackaging...
Better Back End, Basic Archiving, And Bigger Mailboxes Lead The Benefits List
Email is business dial tone. Whether on computers or smartphones, email is the most popular application. And Microsoft Exchange is a popular choice for business email. Microsoft's recent release of...
How Sending Your Infrastructure Into The Cloud Impacts Microsoft Licensing
Microsoft communication and collaboration customers are at a crossroads. How should they handle Exchange and SharePoint — keep running it themselves and try to manage the costs, or ship it off...
Licensing SharePoint, And How Federation And Virtualization Play A Role
Microsoft's SharePoint continues to spread like wildfire, making it difficult for IT to respond with efficient ways to deploy and manage it. SharePoint is a component in Microsoft's broader...
Interest in cloud-based email is rapidly rising. The promise of reducing operational costs and refocusing on their core competencies has many Forrester customers asking about the cloud. Cloud-based...
Of the more than 20,000 inquiries Forrester receives annually, a very regular stream comes from IT operations professionals and sourcing and vendor management teams about Microsoft licensing —...
Windows Server 2008, formerly code-named Longhorn, is finally out in the wild. The new version delivers enhancements in virtualization, manageability, and security that will entice firms to the new...
It's not easy for enterprises evaluating their licensing options with VMware. In addition to worrying about the mechanics of how an enterprise licensing agreement (ELA) fits with your internal...
Faced with escalating costs in providing email and rising student needs, schools are looking for a better way than going it alone. Educational institutions like St. John's University and Hinds...
Analyzing Your Options For Upgrading Today Can Save You Down The Road
Windows XP has remained the corporate desktop operating system (OS) standard for most enterprises for several years, but its reign will end with the availability of Windows 7 to IT professionals as...
Licensing SharePoint, And How Federation And Virtualization Play A Role
Microsoft's SharePoint has been a runaway success with many companies: so much so, that it tests the mettle of infrastructure and operations (I&O) professionals who are charged with building and...