About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

As a senior analyst, Claire supports Application Development & Delivery Professionals. She covers the strategy and technology associated with talent management, including performance, succession planning, formal and informal learning, and recruiting. She also researches the effect of retiring workers and the new generation of workers on human capital management and development.
Claire has more than 25 years of experience in education, management, and consulting. She came to Forrester through its acquisition of Giga Information Group. Prior to joining Giga, she assisted organizations in creating the vision, development plan, and policy for HR departments working with educators and community members. She also developed and produced eLearning courses for educators.
Previously, Claire directed and managed math and science technology training institutes at Lawrence Hall of Science, University of California, Berkeley, which assisted educators in integrating technology into the public school curriculum. She also evaluated computer and video coursework and produced video programs.
Additionally, Claire served as director of Instruction Television Service for KQED in San Francisco. She developed the broadcast service for schools, advised administrators, and produced educational programs for children and adults.
Claire holds a B.S. from Bridgewater State College and an M.S. in education from Northeastern University. She has completed doctoral work in elementary education at the University of Illinois at Urbana-Champaign.
Saba, SumTotal Systems Tie For Lead With Plateau Systems Hot On Their Heels
In Forrester's 90-criteria evaluation of learning management system (LMS) vendors, we found that Saba, SumTotal Systems, and Plateau Systems lead the pack by providing feature-rich offerings and...
The most important investments that businesses and government organizations make are in their people. In addition to direct expenditures on compensation and benefits, organizations invest in...
Core Components Show Maturity While Collaborative Elements Evolve
Human resource management (HRM) applications range from essential tools to hire and pay employees and administer benefits programs to strategic components for assessing and developing talent. More...
Plateau Leads In Learning; Cornerstone OnDemand Leads In Performance
In Forrester's 108-criteria evaluation of talent management vendors that offer suites for both learning and performance, we found that Plateau Systems edged out Cornerstone OnDemand, Saba Software,...
The Keys To Understanding The Evolving Solutions Landscape
Companies are more aware today of the importance of managing talent with the assistance of technology and the criticality of having a complete integrated solution including recruiting, talent...
A Total Economic Impact™ Analysis Uncovers Big Benefits From Learning Online
Online learning earns companies a positive return on investment (ROI) in less than a year. If you have a business that is spread across many locations, it makes good business sense to implement an...
eLearning is an online method of developing skills and knowledge across the entire workforce as well as with customers and partners. eLearning comes in many formats: self-paced courses, virtual live...
Human resource management (HRM) applications — consisting of six categories of solutions ranging from core transactions to strategic talent management — represent a market in transition....
Training departments in companies of all sizes are revamping their training and learning programs. Why? Learning organizations must develop employee-centric, business-driven learning strategies that...
Banks are beginning to use video to carry on business with customers remotely. Through branch office videoconferencing or video-enabled Web conferencing, banks conduct high stakes business: selling...
Pick A Portfolio Of Providers To Meet All Your Conferencing Scenarios
Web conferencing has become a key real-time collaboration priority for most enterprises. IT is working hard to pick the right suppliers, negotiate the right price, and drive adoption. But the market...
A Total Economic Impact™ Analysis Uncovers Major Value Of Virtual Presence
Telepresence, the life-size, "you are there" meeting experience, is a hefty upfront technology investment — but over five years globally dispersed organizations reap a return on investment...
The oldest of the 78 million US Baby Boomers are now reaching retirement age. Some will want to keep working — either full- or part-time — and others will have no other economic choice....
The Millennials, born between 1980 and 2000, are now entering the workplace. They bring sharp technology skills, a desire for challenging work, flexibility, mobility, and an ability to work well in...
Planning Is Critical To Success
Involve all major lines of business (LOB) and departments in selecting a learning management system (LMS) to ensure that it meets your business needs. A carefully planned LMS request for proposal...
HCM Software Market In Rapid Transformation
In today's hypercompetitive environment for attracting and retaining talented employees, business process owners must have the ability to seamlessly assess employee competencies and job performance...
HR Analytics Help Improve Workforce Recruiting, Performance, And Learning
Human resources (HR) analytics have taken on new importance as organizations strive to hire, develop, and retain the best employees to remain competitive in fields where efficiency and human...
Formal learning works for 20% of learning needs, while informal learning handles the other 80%. In the past, informal learning was turning to ask your teammate a question. Today, the rise of Web 2.0...
A Mature Market Is Evolving Toward Broader HRM Offerings
Business leaders know that recruiting top talent is a corporative imperative. After hiring, new talent must be skillfully managed through onboarding, performance goals and evaluation, learning,...
Business change management is a top corporate challenge. Changing people's beliefs and behaviors is demanding and difficult work; succeeding in the face of resistance, decreased productivity,...
The mobile landscape is changing daily — new devices and more secure device management platforms, easier accessibility to content from multiple devices, evolving mobile Web standards (e.g.,...
When it comes to effective teaching, it's better to engage all of the senses. Interactive learning activities like simulations, immersive learning, and serious gaming put employees in virtual yet...
Learning Organizations Must Incorporate Informal Tools Into Their Total Learning Programs
There is a new employee learning paradigm. The formal course with multiple lessons is still around and will always have a place in the learning hierarchy, but informal learning with "knowledge...
Formal And Informal Learning Help Workers Do Their Jobs
A new generation of learning is here. Today, employees are working in a very fast-paced environment. They need learning that is immediate, relevant, and in the context of their work. The course...
Informal learning continues to gain ground in the corporate training environment as instant messaging (IM), blogs, communities of practice, and expertise location find homes in lines of business....