About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.
Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).
Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.
If you wanted to see the full spectrum of cloud choices that are coming to market today you only have to look at these two efforts as they are starting to evolve. They represent the extremes. And...
What are trends around building on top of Amazon (Web Services, cloud, EC2, etc.)? People in our organization were just "fooling around" with Amazon, but now it seems they are locked in and will go...

Improve Time-To-Market And Lighten Lab Management Burdens
This week at the VMware Partner Exchange, CEO Pat Gelsinger and his executive staff decided to demonize Amazon Web Services and their public cloud brethren in a very short sighted defensive...
Business Impact: The Cloud Computing Playbook
When a market disruption as large as cloud computing comes along, it sends ripples throughout your organization, so it should come as no surprise that attitudes toward this technology vary widely...

Much of the discussion around integrating applications with the Internet has centered on mobile applications connected to web backends that deliver greater customer experiences than mobile apps or...
Business Plan: The Cloud Computing Playbook
We all believe that cloud computing can save us money but aren't sure how to maximize these savings. Firms almost always consider cloud computing a cost advantage compared to the in-house, always-on...

Well if you're going to make a dramatic about face from total dismissal of cloud computing, this is a relatively credible way to do it. Following up on its announcement of a serious cloud future...
Accenture And HP Lead A Strong Field Of Worldwide Providers
In Forrester's 40-criteria evaluation of IT consolidation consultancies, we found that Accenture and HP led the pack due to their breadth of capabilities and superior ability in business...
Web Sites Are Great First Candidates For Cloud Deployment
It's one thing to say infrastructure and operations (I&O) professionals need to invest in infrastructure-as-a-service (IaaS) cloud computing; it's quite another to justify the financial and resource...
Build/Buy Capabilities: The Cloud Computing Playbook
CIOs frequently ask us which applications they should consider moving to the cloud or replace with cloud services. Forrester provides you with a methodology to answer this question and help you...

This portfolio analysis tool is based on Forrester's strategic rightsourcing methodology and client best practices and can be specifically adapted to your organization's objective of identifying...
What is the opportunity for Microsoft partners (or other VARs, SIs, ISVs and technologists) in the emerging cloud computing space? Don't think of cloud as a threat but as an opportunity to...
Cloud Platforms: Foundational Systems Could Strengthen Your Preferred Service Providers
A growing number of public infrastructure-as-a-service (IaaS) clouds are coming to market that share the same underlying capabilities, technologies, and interfaces. Rather than build their clouds...

The year 2012 brought a significant amount of growth in enterprise use of cloud services but did it fulfill our expectations? With just five weeks left in the year, it’s time to reflect on our...
What are trends around building on top of Amazon (Web Services, cloud, EC2, etc.)? People in our organization were just "fooling around" with Amazon, but now it seems they are locked in and will go...
Empowered Users, HPC, And Business Intelligence Will Drive Adoption
IaaS is undoubtedly one of your top priorities, but will you craft a plan for success? Many enterprises are headed toward a number of cloud pitfalls, such as misunderstanding the makeup, benefits,...
Lately it's starting to seem like private clouds are a lot like beauty – in the eye of the beholder. Or more accurately, in the eye of the builder. Sadly, unlike art and beauty, the...
South Korea has better broadband than we do. Australia has faster wireless networks. And according to Forrester’s Internet Population Forecast, by 2013 the number of online consumers in...
Around this time last year, Forrester published its predictions for what we expected to happen in the cloud computing market in 2011. While some of those prognostications were on the mark, in general...
We are looking for vendor software that could provide self-service portals to provision an environment and software that will allow us to create a logical data center with a shared infrastructure. We...
For years I have been railing about cloud washing -- the efforts by vendors and, more recently, enterprise I&O professionals to give a cloud computing name to their business-as-usual IT services and...
After three days of cloudwashing, cloud-in-a-box and erector set private cloud musings at Oracle OpenWorld in San Francisco this week, CEO Larry Ellison chose day four to take the wraps off a...