Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

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  • James Staten
  • For Chief Information Officer Professionals

    Blog:Oracle And OpenStack: A Tale Of Two Completely Opposite Strategies

    If you wanted to see the full spectrum of cloud choices that are coming to market today you only have to look at these two efforts as they are starting to evolve. They represent the extremes. And...

    • For Infrastructure & Operations Professionals

      Client Inquiry:What Are The Trends Around Autonomous Cloud Deployment?

      What are trends around building on top of Amazon (Web Services, cloud, EC2, etc.)? People in our organization were just "fooling around" with Amazon, but now it seems they are locked in and will go...

      • For Infrastructure & Operations Professionals

        Tool:Most Commonly Cited Cloud Platforms

      • For Infrastructure & Operations Professionals

        Charts & Figures:Most Commonly Cited Cloud Platforms

        Improve Time-To-Market And Lighten Lab Management Burdens

      • For Infrastructure & Operations Professionals

        Blog:The VMware Community Has the Innovator’s Dilemma

          This week at the VMware Partner Exchange, CEO Pat Gelsinger and his executive staff decided to demonize Amazon Web Services and their public cloud brethren in a very short sighted defensive...

        • For CIO Professionals

          Report:Improve Productivity With The Cloud

          Business Impact: The Cloud Computing Playbook

          When a market disruption as large as cloud computing comes along, it sends ripples throughout your organization, so it should come as no surprise that attitudes toward this technology vary widely...

          • Downloads: 1436
          • Rating:
        • For Infrastructure & Operations Professionals

          Blog:Now This Is How To Do The App Internet Right — Autodesk Cloud Shows The Way

          Much of the discussion around integrating applications with the Internet has centered on mobile applications connected to web backends that deliver greater customer experiences than mobile apps or...

          • For Infrastructure & Operations Professionals

            Tool:Forrester Wave™: IT Consolidation Consultancies, Q4 '10

          • For CIO Professionals

            Report:Drive Savings And Profits With Cloud Economics

            Business Plan: The Cloud Computing Playbook

            We all believe that cloud computing can save us money but aren't sure how to maximize these savings. Firms almost always consider cloud computing a cost advantage compared to the in-house, always-on...

            • Downloads: 2365
            • Rating:
          • For Chief Information Officer Professionals

            Blog:Oracle Continues to Make Cloud Progress

            Well if you're going to make a dramatic about face from total dismissal of cloud computing, this is a relatively credible way to do it. Following up on its announcement of a serious cloud future...

            • For Infrastructure & Operations Professionals

              Report:The Forrester Wave™: IT Consolidation Consultancies, Q4 2010

              Accenture And HP Lead A Strong Field Of Worldwide Providers

              In Forrester's 40-criteria evaluation of IT consolidation consultancies, we found that Accenture and HP led the pack due to their breadth of capabilities and superior ability in business...

              • Downloads: 1115
            • For Infrastructure & Operations Professionals

              Report:Justifying Your Cloud Investment: Web Sites

              Web Sites Are Great First Candidates For Cloud Deployment

              It's one thing to say infrastructure and operations (I&O) professionals need to invest in infrastructure-as-a-service (IaaS) cloud computing; it's quite another to justify the financial and resource...

              • Downloads: 852
            • For CIO Professionals

              Report:Rightsource Your Applications For The Cloud

              Build/Buy Capabilities: The Cloud Computing Playbook

              CIOs frequently ask us which applications they should consider moving to the cloud or replace with cloud services. Forrester provides you with a methodology to answer this question and help you...

              • Downloads: 1199
              • Rating:
            • For Application Development & Delivery Professionals

              Report:Strategic Rightsourcing Application Portfolio Analysis Tool

              This portfolio analysis tool is based on Forrester's strategic rightsourcing methodology and client best practices and can be specifically adapted to your organization's objective of identifying...

              • Downloads: 33
            • For Vendor Strategy Professionals

              Blog:The partner opportunity in cloud computing - Microsoft WPC

              What is the opportunity for Microsoft partners (or other VARs, SIs, ISVs and technologists) in the emerging cloud computing space? Don't think of cloud as a threat but as an opportunity to...

              • For Infrastructure & Operations Professionals

                Report:Market Overview: Public IaaS Clouds, Q4 2011, Part 3

                Cloud Platforms: Foundational Systems Could Strengthen Your Preferred Service Providers

                A growing number of public infrastructure-as-a-service (IaaS) clouds are coming to market that share the same underlying capabilities, technologies, and interfaces. Rather than build their clouds...

                • Downloads: 928
                • Rating:
              • For Infrastructure & Operations Professionals

                Blog:2012 Cloud Predictions – Winners & Losers

                The year 2012 brought a significant amount of growth in enterprise use of cloud services but did it fulfill our expectations? With just five weeks left in the year, it’s time to reflect on our...

                • For Infrastructure & Operations Professionals

                  Client Inquiry:Autonomous Cloud Deployment

                  What are trends around building on top of Amazon (Web Services, cloud, EC2, etc.)? People in our organization were just "fooling around" with Amazon, but now it seems they are locked in and will go...

                  • For Infrastructure & Operations Professionals

                    Tool:Most Commonly Cited Cloud Platforms

                  • For Infrastructure & Operations Professionals

                    Report:2011 Top 10 IaaS Cloud Predictions For I&O Leaders

                    Empowered Users, HPC, And Business Intelligence Will Drive Adoption

                    IaaS is undoubtedly one of your top priorities, but will you craft a plan for success? Many enterprises are headed toward a number of cloud pitfalls, such as misunderstanding the makeup, benefits,...

                    • Downloads: 2061
                  • For Infrastructure & Operations Professionals

                    Blog:You Must Go Further To Get Private Cloud Right . . . But How Much Further?

                     Lately it's starting to seem like private clouds are a lot like beauty – in the eye of the beholder. Or more accurately, in the eye of the builder. Sadly, unlike art and beauty, the...

                    • For Infrastructure & Operations Professionals

                      Blog:Will Emerging Markets Bypass The US On Cloud?

                      South Korea has better broadband than we do. Australia has faster wireless networks. And according to Forrester’s Internet Population Forecast, by 2013 the number of online consumers in...

                      • For Infrastructure & Operations Professionals

                        Blog:Scoring Our 2011 Cloud Predictions

                        Around this time last year, Forrester published its predictions for what we expected to happen in the cloud computing market in 2011. While some of those prognostications were on the mark, in general...

                        • For Infrastructure & Operations Professionals

                          Client Inquiry:Environment Provisioning Self-Service Portals

                          We are looking for vendor software that could provide self-service portals to provision an environment and software that will allow us to create a logical data center with a shared infrastructure. We...

                          • For Infrastructure & Operations Professionals

                            Blog:Shining The Harsh Light On Cloud Washing

                            For years I have been railing about cloud washing -- the efforts by vendors and, more recently, enterprise I&O professionals to give a cloud computing name to their business-as-usual IT services and...

                            • For Infrastructure & Operations Professionals

                              Blog:Oracle Finally Gets Serious About Cloud, But It's IaaS, Not PaaS

                                After three days of cloudwashing, cloud-in-a-box and erector set private cloud musings at Oracle OpenWorld in San Francisco this week, CEO Larry Ellison chose day four to take the wraps off a...

                               
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