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Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Research Coverage:

Business Process Management (BPM), Case Management, Document Management Services, Electronic Invoice Presentation & Payment, Enterprise Content Management, Hewlett-Packard (HP), IT Services, Information Management, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing & Procurement Applications

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14 results in Reports

  • Craig Le Clair
  • Sourcing & Procurement

  • For Application Development & Delivery Professionals

    Report:What To Look For In E-Signature Providers

    Segment E-Signature Use Cases To Help In Your Selection

    Craig Le ClairNovember 16, 2011

    Electronic signatures are gaining momentum due to accelerating consumer technology and the need to reduce both transaction costs and the time to close business. But despite increasing customer...

    • Downloads: 421

  • For Application Development & Delivery Professionals

    Report:Prepare For Paper Decline: Offload Output To Document Processing Service Providers

    Craig Le ClairSeptember 20, 2011

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management for document-intensive business processes. Three distinct...

    • Downloads: 664

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

    Vendors Target Interactive Use Cases And Corporate Solutions

    Craig Le ClairSeptember 14, 2011

    In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...

    • Downloads: 1286

  • For Application Development & Delivery Professionals

    Report:Use Efficient Document Service Providers To Offset High Document Costs

    Craig Le ClairJune 29, 2011

    Document processing services (DPS) encompass a diverse set of specialized services, such as capture, printing, and office fleet management, for document-intensive business processes. Three distinct...

    • Downloads: 678

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

    Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

    Derek Miers, Craig Le ClairJanuary 31, 2011

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

    • Downloads: 1833

  • For Application Development & Delivery Professionals

    Report:Vendor Snapshot: McLaren Software

    Engineering Document Management And Control For Owner Operators

    Craig Le ClairDecember 1, 2010

    Forrester has written extensively about the need for ECM vendors to provide line-of-business (LOB) applications to enterprise customers. The market, however, has paid less attention to the emergence...

    • Downloads: 152

  • For Enterprise Architecture Professionals

    Report:All Form Solutions Are Not Created Equal

    Demand For Web Self-Service And Standards Drive Market Transformation

    Stephen Powers, Craig Le ClairNovember 8, 2010

    In 2006 Forrester identified Adobe and IBM as the clear market leaders in e-forms. At the time, e-forms emerged as the critical component to replace paper, leading to the digital forms of today that...

    • Downloads: 532

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Order Management Hubs, Q3 2010

    Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind

    Craig Le Clair, Roy WildemanAugust 19, 2010

    In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both...

    • Downloads: 1319
    • Rating:

  • For Application Development & Delivery Professionals

    Report:Taming Invoice Processing: Still Work To Do

    Craig Le ClairFebruary 23, 2010

    For many companies, invoice processing (IP) stands today as one species in a kingdom of untamed business processes overstuffed with inefficiencies, manual tasks, and disjointed transitions from one...

    • Downloads: 486

  • For Enterprise Architecture Professionals

    Report:Dynamic Case Management — An Old Idea Catches New Fire

    Connie Moore, Craig Le ClairDecember 28, 2009

    Interest in case management has climbed higher and higher throughout 2009. Drivers include: 1) an increased need to manage the costs and risks of servicing customer requests — like loans,...

    • Downloads: 988

  • For Application Development & Delivery Professionals

    Report:Implementing Managed Print Services (MPS)

    Sourcing Is A Work In Progress For Many Enterprises

    Craig Le ClairDecember 24, 2009

    Deteriorating market conditions have led to a renewed focus on office equipment optimization to save costs. Yet transition from the purchasing department's copier and fleet purchasing procedures to...

    • Downloads: 972

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    Traditional Players Continue To Lead, While Microsoft Makes Inroads

    Stephen Powers, Brian W. Hill, Craig Le ClairNovember 12, 2009

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

    • Downloads: 3636

  • For Enterprise Architecture Professionals

    Report:The Importance Of Matching BPM Tools To The Process

    Single Vendor Solutions Are Not Ready Yet To Meet Customers' Full Needs

    Ken Vollmer, Clay Richardson, Craig Le ClairSeptember 4, 2009

    The world is a complex place, and business process management (BPM) is no exception. Forrester defines BPM as a discipline for continually improving cross-functional business processes. In contrast,...

    • Downloads: 1466

  • For Enterprise Architecture Professionals

    Report:Forrester TechRadar™ For BP&A Pros: Business Process Management Suites, Q3 2009

    The Need For Increased Business Agility Drives BPM Adoption

    Clay Richardson, Ken Vollmer, Craig Le ClairAugust 13, 2009

    Business process management (BPM) refers to a broad category of software, typically sold as a suite, that automates, improves, and optimizes business processes across the full range of process...

    • Downloads: 1844
 
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