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Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Research Coverage:

Business Process Management, Case Management, Document Management Services, Electronic Invoice Presentation & Payment, Enterprise Content Management, Hewlett-Packard, IT Services, Information Management, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing & Procurement Applications

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10 results in Reports

  • Craig Le Clair
  • Forrester Wave

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: E-Signatures, Q2 2013

    Craig Le ClairApril 29, 2013

    Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

    • Downloads: 216
    • Rating:

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Multichannel Capture, Q3 2012

    Vendors Move Toward Mature Service Offerings

    Alan Weintraub, Craig Le ClairAugust 15, 2012

    If you think capture and imaging is old technology, you're correct; it has been around for more than twenty years. But there are still a lot of paper-based processes out there, and Forrester clients...

    • Downloads: 589
    • Comments: 1

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Managed Print Services, Q2 2012

    Vendors Move Toward Mature Service Offerings

    Craig Le ClairMay 10, 2012

    While many offices look modern, unplanned and unmanaged use of printers, fax machines, copiers, and scanners leads to significant waste. Managed print services (MPS) are designed to help a business...

    • Downloads: 544
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Document Output For Customer Communications Management, Q3 2011

    Vendors Target Interactive Use Cases And Corporate Solutions

    Craig Le ClairSeptember 14, 2011

    In Forrester's 36-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found improved product capabilities to support structured, interactive, and...

    • Downloads: 1259

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Dynamic Case Management, Q1 2011

    Pegasystems And IBM Lead, With EMC, Appian, Singularity, And Global 360 Close Behind

    Derek Miers, Craig Le ClairJanuary 31, 2011

    In Forrester's 57-criteria evaluation of dynamic case management (DCM) vendors, Pegasystems, IBM, EMC, Appian, Singularity, and Global 360 led with the most dynamic, visionary platforms. Pegasystems...

    • Downloads: 1822
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Order Management Hubs, Q3 2010

    Oracle EBS And Sterling Commerce Lead, With SAP, Oracle Siebel, And Microsoft Close Behind

    Craig Le Clair, Roy WildemanAugust 19, 2010

    In Forrester's 112-criteria evaluation of order management hub (OMH) vendors, Oracle E-Business Suite and Sterling Commerce led the pack among the Leaders because of their ability to support both...

    • Downloads: 1309
    • Rating:

  • For Application Development & Delivery Professionals

    Report:The Forrester Wave™: Enterprise Content Management Suites, Q4 2009

    Traditional Players Continue To Lead, While Microsoft Makes Inroads

    Stephen Powers, Brian W. Hill, Craig Le ClairNovember 12, 2009

    In Forrester's 70-criteria evaluation of eight enterprise content management (ECM) suite vendors, we found that IBM, Oracle, EMC, and Open Text lead due to breadth and depth of functionality and a...

    • Downloads: 3629

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Document Output For Customer Communications Management, Q2 2009

    No Overall Market Leader Emerges As Vendors Build Out DOCCM Capabilities

    Craig Le Clair, Sheri McLeishJune 25, 2009

    In Forrester's 95-criteria evaluation of document output for customer communications management (DOCCM) vendors, we found no overall Leader across all segments; however, numerous Strong Performers...

    • Downloads: 1704

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: Business Process Management For Document Processes, Q3 2007

    IBM, EMC, Global 360, And Adobe Lead

    Craig Le Clair, Colin TeubnerJuly 09, 2007

    To see how the vendors stack up, Forrester evaluated eight business process management suite (BPMS) suppliers best suited and most experienced for document-intensive processes across approximately...

    • Downloads: 1819

  • For CIO Professionals

    Report:The Forrester Wave™: Human-Centric BPMS For Insurance, Q3 2006

    Pegasystems, Fiserv (with Lombardi Software), And IBM Lead

    Marc Cecere, Craig Le Clair, Colin TeubnerSeptember 22, 2006

    Forrester evaluated nine leading business process management suites (BPMS) vendors across 215 insurance-specific and BPMS criteria and found that Pegasystems, Fiserv (with Lombardi Software), and IBM...

    • Downloads: 478
 
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