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Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).


Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Research Coverage:

Business Process Management, Case Management, Document Management Services, Electronic Invoice Presentation & Payment, Enterprise Content Management, Hewlett-Packard, IT Services, Information Management, Outsourcing, Packaged Applications, Sourcing & Procurement, Sourcing & Procurement Applications

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6 results in Reports

  • Craig Le Clair
  • Past 6 months

  • For Enterprise Architecture Professionals

    Report:The Forrester Wave™: E-Signatures, Q2 2013

    Craig Le ClairApril 29, 2013

    Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

    • Downloads: 226
    • Rating:

  • For Enterprise Architecture Professionals

    Report:Benchmark Business Architecture Performance

    Benchmarks: The Business Architecture Playbook

    Craig Le ClairFebruary 08, 2013

    Strategic change initiatives are proliferating in organizations. To facilitate execution of these initiatives, firms are investing in business architecture (BA) to help assess and plan them —...

    • Downloads: 241

  • For Enterprise Architecture Professionals

    Report:Smart Process Apps: To Combine Social And Dynamic Case Management

    Fill Gaping Hole In Process Needs

    Craig Le ClairJanuary 24, 2013

    Enterprises need to shift from isolated enterprise social projects to a process-oriented view that drives business outcomes. Smart process apps — an emerging $34 billion software category...

    • Downloads: 241

  • For Enterprise Architecture Professionals

    Report:Prepare For 2013's Shifting BPM Landscape

    Landscape: The Business Process Management Playbook

    Craig Le ClairJanuary 23, 2013

    Firms continue to invest massive amounts of money and time into improving their business processes. Why? Because of the imperative to optimize their business operations for their markets, even as...

    • Downloads: 487
    • Comments: 1
    • Rating:

  • For Enterprise Architecture Professionals

    Report:Trends In Mobility, Cloud Computing, And Analytics Shake Up ECM

    Vision: The Content Management Playbook

    Craig Le Clair, Leslie OwensJanuary 11, 2013

    Successful management of content throughout its life cycle has never been more challenging. Customers and employees, operating in a social, mobile world, expect easy mechanisms to create and consume...

    • Downloads: 679

  • For Enterprise Architecture Professionals

    Report:Address The Complex ECM Landscape

    Landscape: The Content Management Playbook

    Alan Weintraub, Craig Le ClairNovember 27, 2012

    Information workers struggle under increasing volumes of varying types of content. Historically, enterprise architects have taken a product-specific approach to their enterprise content management...

    • Downloads: 556
    • Rating:
 
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