Craig Le Clair

Vice President, Principal Analyst serving Enterprise Architecture PROFESSIONALS

Craig serves Enterprise Architecture Professionals. He is an internationally recognized expert in business process management and initiated Forrester's series on untamed business processes, including customer on-boarding, invoice management, medical health records, financial compliance, and customer communications management. He specializes in helping companies transform from manual and paper-based processes to the mobile and digital world, as well as in information management, dynamic case management, enterprise content management, electronic signature; document imaging and capture; and document output for customer communications management. Craig is the leading analyst on the outsourcing of document processing services, including managed print services.

Previous Work Experience

Craig brings a wealth of experience and knowledge to Forrester through his 20 years' experience in IT and business process transformation. Prior to joining Forrester, Craig was a vice president at ADP, focusing on next-generation solutions for its document management business. Craig was also a cofounder of docHarbor and has held senior positions with several document management providers during the past 15 years. Craig has both a strong business and technology background, including time at MITRE and BBN. He is deeply experienced in the software industry, having authored How To Succeed In The Enterprise Software Market (2005).

Education

Craig earned a B.S. in economics from Georgetown University and an M.B.A from George Washington University.

Refine your results

Date Range

Content Types

Role

Methodology

Topics

Industry

Region

138 results in Data Surveys

    • For eBusiness & Channel Strategy Professionals

      Survey:North American Technographics® Online Benchmark Survey (Part 2), Q3 2012 (US, Canada)

      Forrester conducted an online survey fielded in May and June 2012 of 30,978 US and 2,032 Canadian online adults ages 18 to 88. For results based on a randomly chosen sample of this size (N = 30,978...

      • For CIO Professionals

        Survey:Forrsights Business Decision-Makers Survey Q4 2012

        Forrester's Forrsights Business Decision-Makers Survey, Q4 2012, was fielded to 3,616 business decision-makers located in Australia, Brazil, Canada, China, France, Germany, India, Indonesia, Japan,...

        • For Customer Insights Professionals

          Survey:Russian Technographics® Consumer Technology Survey, 2013

          Forrester conducted an online survey fielded in April and May of 2013 of 2,000 individuals in metropolitan Russia. This survey is based on an online population of people ages 16 and older who are...

          • For Customer Insights Professionals

            Survey:European Technographics® Financial Services Survey 1, 2013

            Forrester conducted an online survey fielded in January 2013 of 14,228 European individuals in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This survey is based on an online...

            • For eBusiness & Channel Strategy Professionals

              Survey:European Technographics® Online Benchmark Survey, Q3 2011

              The European Technographics® Online Benchmark Survey, Q3 2011, surveyed 21,000 respondents in the eight markets of France, Germany, Italy, the Netherlands, Poland, Spain, Sweden, and the UK. This...

              • For eBusiness & Channel Strategy Professionals

                Survey:Russian Technographics® Benchmark Survey, Q2 2011

                The Russian Technographics Benchmark Survey, Q2 2011, surveyed 3,105 respondents in urban Russia. This survey is based on adults ages 16 and older. Taylor Nelson Sofres (TNS) weighted the data by...

                • For Customer Insights Professionals

                  Survey:North American Technographics® Retail Online Benchmark Recontact Survey, 2013

                  Forrester conducted an online survey fielded in July 2013 of 4,503 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size, there is 95% confidence that the results...

                  • For Customer Insights Professionals

                    Survey:Latin American Technographics® Online Benchmark Survey, 2013

                    Forrester conducted an online survey fielded in May 2013 of 5,994 individuals ages 16 to 75 in top metropolitan areas/provinces of Argentina and top metropolitan areas/states of Brazil and Mexico....

                    • For Customer Insights Professionals

                      Survey:North American Technographics® Youth Survey, 2013

                      Forrester conducted an online survey fielded in April 2013 of 4,517 US individuals ages 12 to 17. For results based on a randomly chosen sample of this size (N = 4,517), there is 95% confidence that...

                      • For CIO Professionals

                        Survey:Forrsights Budgets And Priorities Survey, Q4 2013

                        Forrester's Forrsights Budgets And Priorities Survey, Q4 2013, was fielded to 3,382 IT executives and technology decision-makers located in Australia, Brazil, Canada, China, France, Germany, India,...

                        • For CIO Professionals

                          Survey:Forrsights Software Survey, Q4 2011

                          Forrester's Forrsights Software Survey, Q4 2011, was fielded to 2,438 IT executives and technology decisionmakers located in Canada, France, Germany, the UK, and the US from small and medium-size...

                          • For Customer Insights Professionals

                            Survey:North American Technographics® TRUE Brand Compass Online Survey, Q3 2013

                            Forrester conducted an online survey fielded in August 2013 of 4,551 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,551), there is 95% confidence that...

                            • For Customer Insights Professionals

                              Survey:North American Technographics® Customer Experience Survey, 2013

                              Forrester conducted an online survey fielded in October 2013 of 7,538 US individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 7,538), there is 95% confidence...

                              • For CIO Professionals

                                Survey:Forrsights Software Survey, Q4 2013

                                Forrsights Software Survey, Q4 2013, was fielded to 2,074 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from SMB and enterprise companies with...

                                • For Customer Insights Professionals

                                  Survey:European Technographics® Consumer Technology Survey, 2013

                                  Forrester conducted an online survey fielded in April and May of 2013 of 13,181 European individuals in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This survey is based on an...

                                  • For CIO Professionals

                                    Survey:Forrsights Mobility Survey, Q2 2013

                                    Forrester's Forrsights Mobility Survey, Q2 2013, was fielded to 2,258 IT executives and technology decision-makers located in Canada, France, Germany, the UK, and the US from small and medium-size...

                                    • For eBusiness & Channel Strategy Professionals

                                      Survey:Russian Technographics® Online Benchmark Survey, Q3 2011

                                      The Russian Technographics® Online Benchmark Survey, Q3 2011, surveyed 2,000 respondents in across Russia. This survey is based on online adults ages 16 and older (who are members of the...

                                      • For eBusiness & Channel Strategy Professionals

                                        Survey:Hispanic Technographics® Online Survey Q4 2012 (US)

                                        Forrester conducted an online survey fielded in November 2012 of 4,032 US Hispanic individuals ages 18 to 88. For results based on a randomly chosen sample of this size (N = 4,032), there is 95%...

                                        • For eBusiness & Channel Strategy Professionals

                                          Survey:European Technographics® Consumer Technology Online Survey, Q4 2011

                                          The European Technographics Consumer Technology Online Survey, Q4 2011, surveyed 13,000 respondents in the seven markets of France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This...

                                          • For eBusiness & Channel Strategy Professionals

                                            Survey:Asia Pacific Technographics® Benchmark Survey, Q2 2011

                                            Forrester conducted a survey of 11,461 consumers ages 18 and older in South Korea, Australia, Japan, metropolitan China (including Hong Kong, Shanghai, Beijing, Guangzhou, Chengdu, Wuhan, and Xian),...

                                            • For eBusiness & Channel Strategy Professionals

                                              Survey:North American Technographics® Media And Advertising Online Benchmark Recontact Survey, Q3 2012 (US)

                                              Forrester conducted an online survey fielded in July 2012 of 5,030 US online adults ages 18 to 88. For results based on a randomly chosen sample of this size (N = 5,030), there is 95% confidence that...

                                              • For eBusiness & Channel Strategy Professionals

                                                Survey:European Technographics® Financial Services Online Survey, Q3 2012

                                                Forrester conducted an online survey fielded in July 2012 of 14,000 European individuals in France, Germany, Italy, the Netherlands, Spain, Sweden, and the UK. This survey is based on an online...

                                                • For CIO Professionals

                                                  Survey:Forrsights Workforce Employee Survey, Q4 2012

                                                  A quick look into the survey: This forward-looking market research study of technology information workers details device usage, bring-your-own-device prevalence, phone and Internet, PC application...

                                                  • For Customer Insights Professionals

                                                    Survey:Asia Pacific Technographics® Consumer Technology, Travel, And Auto Survey, 2013

                                                    Forrester conducted an online survey fielded in April 2013 of 8,978 individuals in Indonesia, Japan, South Korea, metropolitan China, and metropolitan India.This survey is based on an online...

                                                    • For Customer Insights Professionals

                                                      Survey:Asia Pacific Technographics® Retail Survey, 2013

                                                      Forrester conducted an online survey fielded in July 2013 of 9,000 individuals in Indonesia, Japan, South Korea, metropolitan China, and metropolitan India. This survey is based on an online...