About Forrester
Forrester Research, Inc. is an independent research company that provides pragmatic and forward-thinking advice to global leaders in business and technology.

Craig serves CIOs. He is a leading expert on deriving business value from IT investments. Craig helps Forrester clients implement improved IT governance to drive strategic alignment and maximize the value of IT-enabled business change investments. He uses an IT Balanced Scorecard to help clients measure and communicate IT performance to its stakeholders.
Craig focuses his research on IT/business alignment, IT performance measurement, IT governance, IT portfolio management, IT investment management, IT demand management, IT human capital management, and running IT like a business.
Craig has 30 years of experience in the IT industry. Before joining Giga, he spent 11 years at Gartner Group as an analyst and in management and executive roles. In his last position at Gartner, he was senior vice president and CIO, and was responsible for developing Gartner's electronic delivery strategy and products and migrating its infrastructure from a proprietary mainframe environment to a client/server Unix environment. At Digital Equipment Corporation, Craig managed a consulting business unit focused on the financial services industry and at Citibank, he managed an applications development group in the finance division. Craig started his career as a developer of real-time communications software.
During his career, Craig has consulted with global users and vendors of IT as well as the investment community, and he has been a frequent speaker at industry conferences and seminars. Craig has guest lectured at the Anderson Graduate School of Business at UCLA and at the Graduate Business School of Rutgers University. Most recently, Craig has been conducting workshops on strategic IT performance management, incorporating the IT Balanced Scorecard.
Craig earned a B.S. from Rider University, with dual majors in management and organizational behavior and information systems, and he attended the Stern Graduate School of Business at New York University.
Sorry — your search returned 0 results within Reports, so we expanded it to include Everything.
27792 results in Everything
Most People Are Happy To Wait To Upgrade To 3D TV
At the opening of 2010, the world's largest TV manufacturers came to the Consumer Electronics Show (CES) full of heady promises about the future of 3D TV. Despite the success of 3D films at the box...

Mobile Banking's Time Has Finally Come
Conceptually, this I believe ESB violates the tenets of SOA. The objectification inherent in SOA is absent (in my opinion) in your integration engine. Additionally, the solution you propose tends to...
US eReader Forecast, 2010 To 2015
eReaders face a formidable challenge from the rise of tablet PCs. The iPad is already desired by more people than any single eReader, something we expect to only increase with time. However, with...
As interest in business architecture heats up, IT and business executives are asking how they can use business architecture to drive value. Many organizations have started business architecture...
This Technographics Insight takes a look at media consumptions in North America, Europe and Asia. It examines levels and trends of media consumption across the Globe.
In a recent blog post and press kit on Building Confidence in Cloud Computing, Microsoft's General Counsel, Brad Smith, calls for government action to "ensure that a robust privacy and security...
It was especially useful to consider the various focal points BPM can have, very good. The only improvement I can suggest if I may is that processes over the years have become overlaid with...
The Forrester Wave™ Vendor Summary, Q3 2007
Symphoniq offers an integrated suite of end user monitoring products aimed at incident and problem resolution for Web-based applications. The company's TrueView solution consists of a unique...
At Forrester, we believe that 2012 is an inflection point for mobile market research. Specifically, 2012 will be considered the “big bang” for a new era in market research — one in...
Why The Most Solid Thing In Your Product Strategy Is Virtual
All consumer product strategists should sit up and take notice: There's a critical lesson to learn from the most recent changes in the media industry. While most in the business have obsessed over...

A Planning Tool For Events Attended By Industry Analysts
While analyst days may be a great way to inform, impress, and obtain feedback from industry analysts, they can be a nightmare to arrange given the unusual combination of event management and analyst...
EA organizations struggle to define what they do in terms the organization both understands and appreciates. The root cause for this struggle is often that the EA team itself is not clear about what...
Is it hard to focus your software delivery organization on the right things? Do you sometimes deliver the wrong features or give too little priority to the most important features? Are you drowning...
This highlight deck summarizes the key findings from Forrester¿s European Consumer Technology Online Survey, Q4 2008. This deck covers Home Networks, Internet connection outside of home, and...
Train for Success hosted a panel discussion today in Second Life to both look back to 2009 and forward to 2010 and discuss observations and trends in virtual worlds. The other panelists —...
I've learnt that information isn't the same as datum and what is considered to be information goes beyond what IT calls data and information. Can Forrester help on showing how different they are?...
Electronic signatures are gaining momentum and becoming an increasingly popular topic of inquiries by Forrester clients. In retrospect, today's e-signature users will be seen as early adopters...

For the past four years, Forrester has been tracking consumers' online and offline behavior in Asia Pacific. This is a dedicated report about Asia Pacific consumers' online behavior aimed at...