February 2012

How Forrester Is Helping Infrastructure & Operations Professionals Succeed

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Top Searches On Forrester.com

cloud computing | vdi | configuration management | outsourcing | database | social media | storage | data deduplication | strategy | enterprise architecture | voip | service desk | marketing | virtualization | internet | vendor management | colocation | techradar | service catalog | documentum | business intelligence | desktop | online advertising | healthcare | swot | vmware | web 2.0 | itil

Top 5 Inquiries From Your Peers

  1. Does Forrester have any metrics/benchmarks on operations team sizes, i.e., admin-to-server ratio, admin-to-terabytes of storage ratio, number of changes managed per month, number of incidents managed per month, etc.?
  2. How should an agency division be organized to best support an IT service management approach for the infrastructure and operations environment?
  3. Our company is interested in speaking to an analyst about vendors in the analytical database market.
  4. We would like to speak with an analyst to discuss current backup/recovery leaders and the decision points that we should consider in order to make a decision to change platforms.
  5. We'd like the opportunity to discuss our cost metrics approach for our service desk operations with a Forrester analyst to gain some industry perspective and ensure we are in alignment with industry trends.

Forrester's Infrastructure & Operations Analysts

Vanessa Alvarez
Profile | Research
Rachel A. Dines
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Richard Fichera
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Jean-Pierre Garbani
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Benjamin Gray
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Evelyn Hubbert
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David K. Johnson
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Christian Kane
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Andre Kindness
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Onica King
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Laura Koetzle
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Stephen Mann
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Lauren E Nelson
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Glenn O'Donnell
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John Rakowski
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Andrew Reichman
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Art Schoeller
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James Staten
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Christopher Voce
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Doug Washburn
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Robert Whiteley
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